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3.2 (6 reviews)
Closed • 12:00 pm - 5:00 PM

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Blast Off - The maze and ball pit from the same side OFW the room just the other corner.

Blast Off

(32 reviews)

One of the worst customer service experiences I have had anywhere, with interactions mostly with…read morethe Owner and General Manager. From the moment I walked in the door, these two were rudely demanding I follow a bunch of rules that were inadequately posted with signage in various locations around the space. Most of their rules seem aimed at driving up sales, not with friendly customer service or reasonable prices or good food smells, but with rudely enforced restrictions on the use of artificially limited space. I had a young child and a younger baby. We came for a birthday party. I had a bit of cake and ice cream to share with the baby. He demanded that we not use the plentiful supply of empty picnic tables to eat, but instead insisted those spaces were only for the consumption of food items purchased off the over-priced menu, above and beyond the cost paid by the hosts of the party. Birthday cake and ice cream, they said, could only be eaten in the tiny (walk-in closet sized space) with one picnic table that had been rented for the party, filled with kids celebrating. I asked to see the signage about this rule and was pointed to one small sign on the opposite side of the large and mostly unoccupied dining area full of tables. I mentioned to the owner that this was inadequate signage and that I would be leaving a review about my experience. I added 'good day', as I walked away from him and GM. He followed me back to the other side of the dining area and threatened to throw me out. He further asked if I would like to be escorted out by the sheriff. I asked what I had done (sir). He replied, "You complained. If you don't like it here, you can leave." I chose not to confront him further just then, but after the party asked the GM if there was a posted rule/sign about how you can be thrown out if you politely complain. She responded that, yes, it was all about whether or not they like your attitude (no sign, apparently). Too much flak, or banter, or them just not liking you, and she frequently had thrown paying customers out of the place. The implication was clear that this could be me at any moment. I asked her to give a precise definition of the over-the-line behavior and she told me I was being threatening and would have to leave. She then moved between me and my daughter and my shoes and my diaper bag so that I had to carefully go around her to avoid any physical contact. She followed me and threatened to call the police. I pulled my phone from my diaper bag and stated I would record the rest of the encounter. She turned and walked away after informing me she was calling the sheriff. I gathered my kids and my things, thanked the party organizers, and left the business. As I was leaving in my car, the owner came out to photograph me, my car, my license plate, and tell me he would be pressing all charges possible; that it was not his first 'Rosemary Dance'. All of this occurred outside the building, in the parking lot, in front of my kids, as I was driving away, and I caught it on a video too large for Google to let me share here. This family-oriented play place is toxic, unfriendly, and unsafe to play because of the behavior of the owner and GM. Two sides to every story? More like a room full of people made uncomfortable by their rapid and threatening escalation to wasting peace officers' time plus many negative Google reviews with stories that range from hilarious to disturbing. 0/5 stars

I should have read the reviews before stopping by here. Old guy, long hair strikes again! Rude…read more Joke of an indoor mini golf course. Save your money and time. Go anywhere else

Jump In - kids_activities - Updated May 2026

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