This was the last email I sent. I'll leave it at that. It's been 8 days with no response...
Thank you for the detailed explanation, but I have to be honest -- I find this situation unacceptable. Prior to signing up, I made multiple attempts to call and get information, but no one answered the phone. That lack of communication left me with very little guidance, yet I still chose to move forward and register, trusting your studio's reputation.
Unfortunately, that trust has only been met with confusion and poor customer service. I wasn't given proper direction from the beginning, and now I'm being told I'm essentially locked into a credit for future classes -- when, based on my experience so far, I have no desire to return unless I choose to.
I also want to be transparent that the person representing your studio showed little care or concern during my interactions. That reflects directly on your business, and I'll be sure to share my experience with any parent who may ask for my opinion moving forward.
Additionally, I'm not sure why the message keeps being pushed that your summer classes are full or have waitlists and that's why you cannot refund . When you call the recording states your still taking summer students and I actually just went to your website and it still shows summer sign-ups as open and is allowing me to sign up as a new student to all of those classes my daughter was in?!!!
With that said, I respectfully decline any credits and do not wish to be locked into your programs. I believe the fair thing would be a full refund, considering the circumstances. Please let me know how you plan to proceed. read more