If there was an option for 0 stars and just a comment I would have done so. I reserved a bounce house almost two months prior to the date I needed, and confirmed drop off time for an off site location. I had to call 45 minutes after the scheduled time to see where they were to have them act like they had no idea what I was talking about- they were 5 minutes from my location.
They arrive with attitude. No I'm sorry, blah blah blah. They said they have been calling me but whoever wrote my number down is dyslexic because they inverted my number, which again is not my issue. They bring the wrong bounce house, have no change for my cash, and aren't able to process credit cards. What kind of business can't do either type of transaction?! They remind me my rental is for 4 hours, and they go. Fast forward less than two hours later, a completely different man approaches the bounce house with his two kids, helpers, whatever they are and tell my kids they need to get out, and proceeds to turn the generator off. No contact with an adult, just my FOUR year old and his party guests. I go over and tell him it hasn't even been two hours and I paid for four. He continues yelling and talking over me, and when I tell him he needs to call his boss since I have paid for four hours she magically doesn't pick up. This man gets ruder and ruder until my mother comes over and then he magically is able to leave the bounce house up and decides that he has some sympathy. He then proceeds to tell my mother this happens all the time and they had a big event today- which is not my problem. I'm the customer I don't cater to an owner. If something else was more important I should have been notified prior, and I'm yet to receive any response for the crap show that was my child's birthday party. If you want someone that shows up on time, has actual customer service experience skills, and delivers what you actually ordered, Save your money and sanity and just go with another rental company. NEVER AGAIN. read more