I've read alot of negative things about this company but I had a good experience. I had a party today and everything went according to plan. ---They answered the phone everytime I called. --- They called the day before the party to confirm. --- Day of the party they showed up within the window we discussed and they picked up the bounce house within the time frame they gave me. read more

CONSUMER ALERT! DO NOT DO BUSINESS WITH THESE CROOKS! BE WARNED AND LISTEN TO THREE REVIEWS! These con artists convince everyone to pay cash or zelle so when they ruin your party you can't get your money back. They claim the balloons are cleaned and sanitized, but deliver it to me FILTHY. it was full of dirt and dust and makes your hands black just touching it. I was forced to pay for something that was never used because we did not have time to vacuum and scrub this putrid disgusting garbage they brought to my house. Its also faded and pathetic looking like it's been used for 20 years. Do yourself a favor and do not give them a chance They also told me the idiot that brought it to my house, would bring me my money back, then he said no they will zelle me, then they agreed to that, then blocked my phone number and never sent the money. Im now bringing them to court. STAY AWAY read more

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HORRIBLE SERVICE!!! I rented a Tinker Bell for my daughters 4th B-day and I received a trashy girl full of tattoos and face/body piercings... Don't allow this so called party rental company to ruin your childs birthday like they did to mine. $450 dollars down the drain the girl was an hour and half late to my party and wasn't even in costume..... ugh just thinking about it makes my blood boil, and since I ordered a bounce house they require you to pay cash and give the money to the delivery guy. This place is a SCAM there is never a manager and the customer service people are constantly changing there names... After calling for two weeks the girl decides to tell me she is going to sue me!!! LOL I would love to know for what.... SAVE YOURSELF from this horrible company. BEWARE THEY ARE CHANGING THERE COMPANY NAME, They also operate as RCM PARTIES & EVENTS, INC. read more

It should be illegal to change your company name as to appear like there are new and with no bad reviews. i don't normally do this due to all the possible circumstances involved however i feel the urge to warn the people about this/these companies epic events / jumbo parties, etc.. I paid half of the total in cash end decided to use venmo for the balance. the driver provided me with the information and I confirmed with him before completing the payment. the driver took screen shots for confirmation and his boss send the ok. it was done. after about 20 minutes the driver calls me again to say that the payment was done to the wrong address and i needed to complete the payment correctly now, i told him that i would but i could not that very moment because it was in the party was keeping me busy with all the kids so i said that when they come back to pick-up the bounce house to please bring me the correct information and i would pay the balance and the driver said ok. a few minutes later he calls again saying... my boss told me to tell you that if you don't make the payment now that he would come back to pick-up the bounce house!! i told him to have the boss call me because I felt insulted that he would not consider the situation, it is not my fault that the information provided and confirmed by the driver was incorrect, I never refused to pay. his boss refused to speak to me every single time I asked. he said he was busy with a party and he could not speak to me, only to his diver.... but it is ok for him to harass me and threat me? this is not way to do business... i don't stay away form a company due to a single bad experience, i gave these people 3 chances... I know shame on me but needless to say, it is enough. I would leave this review on google also but it turn out it is not possible.... I wonder why....... disgusting people like this should never be in the business of making children happy... or any other business for that matter. read more

PEOPLE BEWARE... this guys are THEIFS !!!!!!!!!!!!!! I rented a bounce house, some tables/chairs and a food machine. They took my money upfront, but the food machine did not work at all, never turned on. I reported it the same day and also let the drive know of the issue. Two weeks have past since the party and they refuse to refund my money for their malfunctioning machine. NEVER AGAIN !!! I'm reporting them to the better business bureau. read more

Got lost going there but called and they helped me and waited outside for me. I did the pick up bounce with banner and motor for $50. Pay $50 cash deposit (which you get back) and the $53 total with tax I believe. Brought it home. Was clean. (I saw some bounce houses being scrubbed and wash with soap). Cleaner then most bounce houses my kids go to at city events or indoor bounce places for sure. Dropped off next day. No one was there (coronavirus), once again called and they had an employee meet me and grab my things. He didn't have the cash but he ended up refunding the deposit even through all this craziness. Very professional. Fernando and team. It's the cheapest around and quality. Doesn't get better than that. read more

This was the worst company ever!! If I could give negative stars I would. They came on time, which was good, but the bounce house they brought was full of mold and smelled like it. I tried to call and was given the run around and eventually they stopped answering my calls . I had to use a different phone to get through until they decided to stop picking up. I left 2 messages and they never called back. I even tried calling the drivers to see if there was anything they could do and they told me they needed the office to let them know to bring a new one and they never did. I'm still waiting on a dispute in court to get my money back. Don't ever try dealing with this unprofessional company if you want to have a successful party. read more

DO NOT use this company for anything. Hired them for my son's birthday and the castle deflated twice because the generator didn't work. The first time, there were kids trapped inside crying and screaming. The popcorn machine didn't work, because they attendant they sent was new and burned all the popcorn seeds claiming he didn't know well how the machine worked. After calling to get a refund for the hour the castle was down and the popcorn failure, I was told that the only thing they could do was to give me credit for the next time I use their service. Crazy as it sounds, they expected me to hire them again!!! I'm still waiting to hear from them again since I refused their credit option. Bad company, lousy customer service and very demanding to pay them up front. read more

Believe me when I tell you, I have never done this before but I want to help anyone who wants to save money...RUN....Do not rent from this company. They are very unprofessional, the bounce house was dirty, and they showed up late for my daughter's birthday. When I complained, the staff treated me like I was unimportant. The bounce house had dirt in it and the outside was also filthy. RUN, RUN, RUN.....Do not throw away $200 like I did or ruin your child's birthday. read more

This is the worst company! Stay away! They are Crooks and Are gonna Ruin your Event!!! Party and Bounce 1336 SW 8th Street, Pompano Fl PARTY AND BOUNCE INC 1552 SW 13TH CT POMPANO BEACH FL 33069-4711 Mr Raphael M (305) 403-0009 (561) 961-5070 (954) 822-6586 (954) 452-4545 (954) 587-4523 sales@partynbounce.com They have old, gross, disgusting bounce houses!! Read the reviews! I wish I would of!! i paid a deposit w credit card... they took my deposit, I paid cash after delivery then, they brought a horrible bounce house.. The way they get you is too offer you an extra day, then you realize..that they are horrible, I promise. If u call and complain they wont speak to you after. Because when you see the bounce house OR GO Inside its Gross. The 5 in 1 was ripping of the seams. Black.Mold looking on the sides. Then I called them to bring me another one, so they came over took the old one and said they would return and never did!!! Then they text me that an Affiliated company would contact you and those people dont know them!! They are like bounce house brokers. They can not keep their promises. All this the day of the party!! They are Liars!! It's too good to be true! Because it is Old, Ripped, the banner could NOT stay up! For those of you that need to know They are Crooks read more

THE WORST COMPANY EVER! I used Party N' Bounce LLC which also has the same Owner of Jumbo Parties, LLC. I have been contacting there office since 10:00AM in regards to the bounce house malfunction that happened yesterday, October 13, 2019. I called phone number 954-452-4545. The kids went into the bounce house and it began to cave in. I attempted to call the delivery guy and received no response. I finally texted him stating this is a liability and he responded he will be at the house in 20 minutes. It's a liability to have a bounce house not properly set up with enough blowers. The bounce house only had one blower and when the gentleman came back he added a second blower. The bounce house should have been set up correctly with 2 blowers. My children waited for over an hour and a half to play in the bounce house. In addition, my stone cone machine came will soggy cups. I called the delivery driver and he said the office will bring me new ones by 12:00PM. I NEVER got new cups. I never got a confirmation call when the bounce house was coming prior to the party. I called the night before the party to make the confirmation myself. Today I called and spoke with Anne. She told she would call me by 12:00PM to let me know what the owner said. She never called me so I called again at 1:10PM. She again told me she would call back and she is on the phone with owner. I never received a phone call. By 3PM I called and requested the owner call me by 5PM. I call back at 4:45PM and Anne states she hasn't spoken with the owner. I would like a refund for all of this! It's horrible customer service and could have resulted in the injuries of children. read more

DO NOT USE this company. They are thieves and liars. I rented a bouncy house, a party table and chairs. The table collapsed way before the party. It was a completely broken table. I paid extra money to get better chairs for indoors. They told me the indoor chairs are much nicer. I ordered indoor and outdoor chairs and once they came, I couldn't tell the difference. Chairs were filthy, caked with mud. The driver told me that there is no difference in the chairs and he just picked them up from a pile in the warehouse. Bouncy house was also filthy and full of dust inside. The driver washed it once he saw the condition but the bouncy house didn't dry before the party, it kept spitting water and bubbles and kids couldn't play. You would think that this people will apologize and refund my money. I have called several times and its been over a month since the party. I doubt any justice from this kind of horrible company. I will report them to Better Business Bureau. read more

I ordered a toddler bounce area for my son's 1st birthday. Had I known they had an F rating with the Better Business Bureau I would not have used them at all. They require a minimal credit card deposit upfront and then have you pay only cash or money order for the remaining balance. They do not unpack the bounce house until you pay them. It was disgustingly dirty for a product used for toddlers. They called me the day before and offered a different product since this one may get wet. When I told them I preferred to stick with the one I ordered they said they would wipe it down and clean it before delivering. They put it together and I asked why it wasn't cleaned and the guy told me he was a contractor who didn't work for the company. I called the number that called to confirm and a gentlemen said he would call his manager and then call me back. When he called back he said that he would clean it. They used my cleaning supplies and tried to do what they could but it needed to be hosed down because the leaves and dirt were stuck on there pretty well. I told him that I just wanted some money back and the manager was to have called me back. I am still waiting. They told me he conveniently put the money in a locker when he came back to pick it up. I expect a certain level of dirt in a children's bounce house but this was unreasonably dirty and not clean enough for a toddler play area. read more

Not reliable. don't trust them to show up for your party. they called me a few hours before the party to say they were bringing the bounce house after the party was over. no apology or anything and sounded surprised when I cancelled. my daughter was very disappointed. read more

I always use Yelp to help me select the right company, but unfortunately this time i didn't and i regret so much... Anyway this company its terrible !!!!! Let's start with their customer service ... sucks !!!!! I ordered 5 tables, 50 chairs, one bounce house, hot dog warmer machine and kids table with chairs Their delivery guy showed up an hour before the party starts, by himself and I was waiting for the tables to start decorating them. I exchange e-mails with one of their customer service girl and i failed to list the chairs but when i called to give the credit card i verbally told her that i need chairs, i was ordering tables and of course i need chairs, but it seems like they don't care to ask ... Anyway continuing ... The guy who was delivering by himself left the tables on the way of the door, that was number one f... up The tables were duty and full of old tapes and staples from previous usage, I'm sure ... so they don't care to clean their equipment ... The bounce house was so duty inside, one of my guest complained ... what ashamed! One of the kids chair had a broken leg ... yes thank God i saw ... for the record ... nobody got hurt ... the hot dog machine was missing a temperature button therefore could not turn on ... i called and complaint the guy Jim couldn't give a crap ... therefore i pay but didnt use ... the chairs never showed up, my husband bought it from our pocket ... that way people could seat to eat :) so as you can read ... this company its a disaster ... i regret one big thing and i strongly advise whoever is reading this and still going to use their service DO NOT PAY DRIVER BEFORE HE DELIVER EVERYTHING AND YOU INSPECT IT ... thats their big catch ... and you probably is going to be in the hurry and they get your money and you get screwed right there ... HOPEFULLY I CAN SAVE OTHER CUSTOMERS AND MAYBE EVEN IF YOU USE THEM YOU HAVE A BETTER LUCK THAT I DID read more

I have been a customer of this company for 3 years (rented 4 times already). The latest time I rented, I paid for "indoor chairs" which are supposed to be nicer. The chairs were dirty, rusted, stained, and just disgusting. I couldn't even put all of them out because it was so embarrassing. I had to have 2 guest cleaning with Lysol wipes! I called twice to speak with the manager and haven't even had the courtesy of a returned call. Will never rent from them again. Customer service is the worst. Even for customer that has rented from them for years, they haven't even made an attempt to make this situation right. read more

DO NOT use this rental company for a bounce house! We rented from them and it arrived wet, mildewed, musty, dirty and disgusting. Even from the start, there was very little bounce to it. We could hear the air seeping out from somewhere. After only about an hour, there was a huge rip in one of the seams. We had a party with no entertainment and a lot of disappointed kids. To make matters worse, after countless phone calls and emails, we have gotten no response from the manager, John. No wonder they require cash only!! read more

I rented the Mickey Mouse costume for my 3 year old daughter since she had such a blast at Disney. I also rented the cotton candy machine and Jumbo Parties delivered on time and my daughter and her friends enjoyed every minute of it. I will definitely be calling them for my sons birthday. read more

Very unprofessional company. Dropped off HOURS earlier than needed, and then justified picking it up HOURS earlier than agreed b/c we "had it early". And, when they came to get it, they didn't approach ANY adult, simply walked onto the property and started deflating it WITH children inside. read more

There are not enough words to tell every person out there just how bad this so called company really are. Let me start by saying that they took down the wrong date then came late with the wrong machines which where dirty and parts missing. they requested full payment up front and took off without even telling me how to work the broken nasty machines. I made phone call after phone call telling them how upset I was and was told they would call me right back when I ask for a manager. The customer service were rude and tried to give me the run around until I lost my temper and let them have it..I called back a few days later and tried to speak to Mike the Gen. Manager but was told he no longer works there. Again I was given the bull- crap answer and was told to call on Friday after two pm when they are closed of course. They get a ---- 5 stars and even that is to good for this rip off company who ruin childrens birthdays. read more

Such a horrible experience!! I will try to narrow this down because I know it will be long, but I NEVER want anyone to experience what I did!!! Will NEVER rent from JUMBO Parties again even if no other company ever existed!!! and will be sure to let others know. I searched for bounce house for my sons party narrowed it down to this company and another, they had paw patrol-- the other didn't. I wound up calling them and within the hour, called back to tell them I realised I called the wrong company. They were slightly more expensive. They would only offer to hold my $30 deposit for a year, not refund it ...so I felt it wasn't worth it to argue about it being $17 more and just keep it. Oh and by the way advertised deals were not true from website prices and what I was given. Then at the time I paid, and after I called about the permit a month later, and another just before the party to confirm --I told them I needed them an hour before the party so I could set up and my son could play. The driver arrived at party time and then wouldn't set up because they wanted my drivers license number. They never told me I needed to provide that, and being I've had my identity stolen , I was extremely hesitant to share it. After only being able to reach the drivers manager, not company --not owners who I asked for repeatedly, called, wrote a letter after party, AND STILL HAVE NEVER received a call. They set up after obtaining my boyfriends ID. THEN, an hour before the party ended with children in it, including a disabled child who the mother had to grab her out by her legs because she couldn't get out on her own, the generator starts smoking and the bounce house deflated. Thank God everyone was ok!!! but left a Whole party of kids crying!!! The driver came, admitted the burning smell of the generator that wouldn't turn back on to the driver manager, and took the bounce house. After having to call the company on my own at the party, and for a month afterward, I just recently received the $30 back--this was all that the owner told the manager I deserved back for the missing hour?!! What an insult!!! If they would have done that at the beginning I would never have had to deal with them!!! The owner still hasn't called me!! Never an apology, nothing but $30. HORRIBLE COMPANY!! HORRIBLE CUSTOMER SERVICE!!! read more

I would ABSOLUTELY not recommended this company! The driver was having a problem with the bounce house inflating, he said one of the blowers was not working and would have to get another one. He managed to get it up, and as he was driving away it started to go down. It continued to do this throughout the party. The kids would get in, it would go down and they would have to get out. We called them as the driver was pulling away, and they said they would send the driver back, but that never happened. I filed a complaint and they said they would get back to me. They offered me a free bounce house for a day, but I said I didn't want it. I wanted it to work the day of the party. They told me that if you buy something in the store and it's broken, you take it back for a new one. I told her that with a respectable business you have the option to get money back for you are unhappy. I'm not a costumer just trying to get money back for no reason. I even sent them multiple pictures of the bounce house deflated. Save yourself the headache and money they will not return, find another business. read more