Very disappointed with the customer service I received. After searching for an engagement ring I found what I was looking for, and Julz popped up in my search as a carrier for the vendor of the ring. I took the info to the store and the young lady said they indeed had a relationship with the vendor could get the ring as they didn't have it in their store. She said she would reach out to the vendor. She took my information and said she would call when they received it. After about 2 weeks, I called and was told they were having trouble with the vendor by the young lady who was assisting me. She said she had some rings she thought I may like that were similar. I stopped in an hour later and she had nothing similar. She further told me she forgot all about contacting the vendor and apologized. I gave her the information again and another sales rep stepped in to help and informed her all she had to do to get a quick response was to call the vendor. The young lady assured me she would call the vendor Tuesday as it was Friday evening at this point. Tuesday, afternoon 10/06/2020, I called the store to assure I wasn't forgotten again. The young lady told me she hadn't gotten to it, but had not forgotten. Stated she had to contact the vendor because they didn't have it in stock in the store. Mind you, this fact was established two weeks ago and again on my second trip to the store on the previous Friday. At this point I looked up another jeweler in the area who would possibly carry this vendor. I went into the store and the young lady without hesitation called the vendor, the ring was in stock and it is being shipped to the store and expected delivery in 3 days, Friday,10/9/2020. Meanwhile, Wednesday afternoon, I get a VM from the young lady at Julz stating she is still working on getting the ring for me, she is having a hard time getting a response from the vendor. I don't believe a word of it at this point. I did reach out to Julz to tell them of my disappointment, and was told a manager would reach out to me, but guess who just called me, the young lady who did nothing to help me, apologizing. I pray she doesn't continue to cause them to lose business. read more
