Beware ordering blinds! Curtains well made, but blinds were fitted with a chain so short it is difficult to raise and lower them. I was told this is because people might hang themselves on a longer chain. This is less likely than me injuring myself trying to reach them. Julian Foye are unwilling to supply a longer chain. At £448 for two blinds, plus a fitting charge, I am disappointed - to put it mildly - and am unlikely to use them again. A pity, as I have 14 windows which will need new blinds and curtains over the next few years. read more

UPDATE: since posting this review, the company backtracked and agreed to refund me the £150. Really hope they change their cancellation fees policy going forward --- Awful experience - Julian Foye charged me an £150 cancellation fee to cancel an order I'd placed over the phone just the day before. I hadn't received the item, nothing had been made. I was shocked and incredibly upset - £150 is a huge amount of money. I can't see any excuse for charging a fee like this. Please be warned that Julian Foye have a blanket policy of charging huge cancellation fees/retaining your deposit if you cancel an order, even if you cancel it before anything has been made or received. I don't want anyone else to fall prey to this. I have written twice to the Managing Director of Julian Foye asking her to refund me, as charging excessive cancellation fees is in breach of Consumer Law (which states customers are entitled to a 14-day cooling off period to cancel an order made online or over the phone). Sadly I received no reply to my emails. I shopped with Julian Foye to support a local Cornish business, but now I wish I had shopped elsewhere. Incredibly upset by the whole experience. read more

Bought a Mattress and Bed Frame from Truro, have been complaining about the Firm nature even though the demonstrated Shop model was nothing like ours. Have been given lip service for the last 2 years over the problems. Now do not want to help even after buying all our furniture from them for the last 10 years which has been considerable amounts. Feel we have been used and left out to dry by the business the Truro manager was only interested in making the situation into a confrontational problem. Avoid if you want any customer service and after sales read more

I had a problem with a sofa material Julian Foye dealt with it, having read the previous statements I am surprised. St Austell have been nothing but accommodating, I have to say dealing with JF was a breath of fresh air. The staff at St Austell have resolved the problem without fuss or arguments, from my view 100% impressed with the service. read more