Ooof... wanted to like this place. Called the salon to book highlights. Specifically stated and described bright, blond highlights. Said nothing about "accent pieces" or just popping in a couple here and there. Gave a description and said bright, blond highlights. Was aware it was not "full" as I'm aware that's another service. In looking at the menu of services, the first highlight option is available for $110, which one would assume is the partial and the one I thought I was getting.
I exchanged a few pictures with the stylist. Additionally, she shared some with me. We agreed. I realized she was just placing a bare minimum amount of foils in just random spots. Not sure they even had time to process. There was some sort of revolving halo behind me blowing cool air for a few minutes, then I was taken back to the bowl for something she kept calling a gloss. I'm not new to getting my hair done, but just figured this was some sort of ritual for their salon. They're all different in nuances and verbiage. I'm not the hair expert, they are, so I trusted the process since we had both agreed on what the outcome should be.
Fast forward... left the salon looking the exact same way I did walking in. Less blonde, actually. Hair looked darker and mostly one color. And highlights were ones already there long before I walked through the door. Trying not to be awkward, I stated it looked no different. She said "maybe it was the glass." What? I just paid for a highlight, so we probably need to figure that out. Also... where did the gloss idea come from? No idea what that even is, nor do I need the salon manager to explain it to me as they later kept tying to educate me on their service menu terminology.
I called the next morning and the owner had me come in the following day. Yet another 2 hours I did not have to give, but nonetheless.
The term "focal" pieces kept entering the convo. It was a conversation out of the twilight zone for sure. I finally got a good look at the menu on the owners station. Come to find out they were only giving me "focal" pieces which translates to 6 -10 foils supposedly, then a gloss. This is apparently what I had been booked for. Not partial highlights for "$110." No wonder I was confused about a "gloss?"
The owner was very aloof and dismissive about acknowledging she knew I was expecting the highlight service for $110 and didn't get the service. No matter how many times I tried to tell her, she just kept referring to the focal pieces and gloss service. For the love of god this is not what I asked for. If someone booked me under the wrong service description, that is the salon's problem. Not mine. Ultimately I need what I paid for. I kept telling her I didn't sign up for said gloss service. Her very lackadaisical solution to "fix" my hair was to put in 3 small foils just around my face and now you know for next time. I asked her why it wasn't going along the top of the head like a partial should. Every time I was reminded of the "focal" whatever service I was handcuffed to upon the first appointment. Not even made by me .
Complete and total twilight zone. Then she went back to the gloss, this that and the other. LOL. I just wanted to get out of there. My fault for wanting to find a local KC stylist. I'll have to stick to my stylist in another city.
Cute salon. I can see how a place like this meets the needs of a suburban in a smaller city. Slow paced and you just get what you get.
My hair still looks the same. The owner's 3 foils the second time made no difference. It's simply not what I thought I was paying for and not what we agreed on.
My feedback is that they listen to what the client is asking for. If there was no time for that service, I should have simply been informed. Also, if you haven to go to the lengths to take your client outside or the front window with a magnifying mirror to show them your work, something's not right. When I am in social situations, I want my hair to look how it should look. No one is going to be interested in me whipping out a light and mirror every time I walk in a room! read more