This shop is nice and all but their prices are OUTRAGEOUS. If it hadn't been the fact that the…read morecurrent vape I had was almost gone and ordering online or going to another local store wasn't an option (went late on a Sunday) I would've skipped it and waited until Monday to go to my regular shop. Ended up paying almost $40 for disposable Raz vape. NEVER AGAIN will I go to this place.

From the owner: We offer one of a kind customer service and have all of the top brands including Geek Bar, Raz,…read moreLost Mary, BSX, Pod Juice. We offer exclusive discounts for member and have a top notch rewards program.

The service at CloudX is unparalleled. They always make me feel welcomed and best of all they are…read morenot pretentious vape snobs. I have been vaping since 2013 but even I have questions occasionally. Many other vape shops in Idaho Falls have pretentious vape snobs in their employ. My very favorite thing about CloudX is that I can come in and conduct my business as well as ask questions without any fear of being 'hazed' by the staff. CloudX quickly became my regular haunt. My biggest reasons are the staff. Not to mention that the selection is excellent and prices are very reasonable and affordable. They've got a 5 Star or other some such loyalty program that saves me even more money over time. The loyalty rewards seem to be greater than anywhere else I have been. It seems like after a few of my regular purchases, I am already due a $5.00 off discount! If you need a vape shop in Idaho Falls, CloudX is bar none the best.

From the owner: We started this shop because we’re passionate about vaping and wanted to create a place that feels…read morelike home for the local vape community. Here are things that separate our business from the rest: 1. Wide Product Selection: We offer unique or exclusive vape brands or flavors. 2. Customer Experience: Our staff is trained to answer all your questions and guide you through every step of your vaping journey. 3. Expert Staff: We have vape experts who can guide beginners and experienced users. 4. Competitive Pricing: Our prices are more affordable and we offer discounts and loyalty programs. 5. Convenience: We open early and remain open later than other businesses and we are located at a prime location.

Skyla was super helpful. She remembered me the next time I came in. Not something I expected, but I…read morecan definitely appreciate good customer service. Thanks!

Excellent service, clean and friendly. Prices and selection great. Would definitely recommend.read more

This was my first time visiting this location and the young lady that was working tonight had…read moreterrible customer service skills. I asked about speaking with the manager because they were so terrible. Small business and as a manager for another company, I'd be ashamed if one of my employees treated any customers in the way we were treated tonight. I'm embarrassed for this company that they allow this girl to represent their business.

Would really love to put a zero. Dont bother with this place they are too over priced, all their…read morepieces are cheap China made that with one tap against a hard surface will shatter it all. If you want a good vape and glass store check out Hippie Down. https://hippiedown.com/ Was able to get better quality stuff for a better price then this shitty place. Also the guys in there dont know shit, they claim to, to get the sale. They dont give a shit about their customers or the shitty quality of their pieces.

DO NOT GO TO THIS PLACE!! They will sell you bad products they will tell you to open and test…read morebefore you leave but if it quits working in the car driving out of the parking lot they will say to bad can't help you but I'll sell you another one. Why in hell would I spend another $15 in your store when you can't even back up the products you have. If I could give zero stars I would.

I too, once bought a cheap-o lighter at that very store too! It was suggested to me, to contact the…read moremanufacturer for my refund. As T.C. didn't make the cheap thing! WHOA! What a GREAT IDEA! Fast forward a few weeks later, and I'd bought some smaller, rolled cigars that were displayed at the cash register. The first one I lit, and attempted to smoke on my way home, had all but disintegrated, because it wasn't stored in their humidor. Next week when I came back to the store, with the product, I showed it to the cashier. She initially began to tell me. "tough luck". After I pointed out there were several other packages of the same product, in the same place, I suggested she may want to check tone too! Long story short, the cashier cheerfully, refunded me (after speaking with her bos), and removed the other damaged product! Sometimes a little patience...goes a LONG WAY! I just try to be the custome, that I WANNA TALK TO!