I reached out to Dr. Judy Morgan's company with what I thought were very reasonable questions regarding their publicly published kidney support recipes for cats after my 17-year-old cat was recently diagnosed with chronic kidney disease. This is the first time I have ever dealt with CKD, and because my cats have been on a raw diet their entire lives, this diagnosis was both shocking and heartbreaking. I was not asking for medical advice, a diagnosis, or treatment recommendations. I was asking simple questions about THEIR recipes, specifically whether a low phosphorus premix like TC Feline Low Phosphorus could be substituted for the long list of individual supplements, and how recipes containing ingredients traditionally considered higher in phosphorus still resulted in a low phosphorus final analysis. Instead of receiving educational clarification, I was repeatedly told to purchase a paid app, do my own research, and then my questions were mischaracterized as requests for medical advice, which they absolutely were not. I completely understand if a company chooses not to advise on substitutions for liability reasons, but there is a way to communicate that with kindness and professionalism. The responses I received were cold, dismissive, and incredibly disappointing from a company that markets itself as helping pet parents. When someone reaches out scared and overwhelmed over a beloved senior cat, compassion matters. Based on this experience, I will not be purchasing products from this company again. read more
