My 5 year old son had a persistent cough for 3 weeks from a cold and flu. I called the clinic at…read more7:30 AM on a Saturday and was told that there was currently no wait time for walk-in. The receptionist was very kind and helpful. We got there around 8:30 AM and was seen by a caring doctor within 10 minutes. This was super helpful because most clinics don't open until later on a weekend and our GP was away until Wednesday. Thank you to the awesome doctors and receptionist at this clinic!

Get em in/get em out, bare-bones clinic where you can always get an appt but doctors are far too…read morerushed & small waiting area is always jammed beyond capacity. I won't return due to 2 issues: sent me to a terrible specialist so i have to restart the whole 6 month process & the awning outside the clinic is home to a hundred pooping pigeons & never cleaned. Feels like a 3rd world clinic!

The best I have everfound. I am 84 and want to recommend this man. He is very human and very…read moredetailed with his services. I have recommended him to a few other elderly people and they have all been very please and feel they are being taken care of with intelligence and kindness. He does not rush you and listens in detail to what is bothering you. He has diagnosed some of my friends when other doctors did not. He does not rush with you. Although sometimes I have had to wait I very glad to do that to have the privilege of his service.

Dr. Ketene has been my doctor for about 5 years. I am not much for going to see a doctor as often…read moreas I should and since I've moved to Vancouver I've had about 4 different doctors but as soon as my friend referred me to Dr. Ketene I was hooked. He is the best doctor I've ever had. I have found that 99% of doctors want you to get in and get out as fast as possible. They aren't interested in you as a person and see you more as a number than a person. Many offices only allow you to talk about one issue per session. If you came in for a cold but also had a weird rash you could only talk about one or you'd have to set up a second appointment. Dr. Ketene, on the other hand, will check on what you came in for and then ask you simply how you are doing otherwise. About a year ago I went in for a rough cold and then after he checked me out he asked how I was feeling in general, I mentioned I've been sleepy a lot and have had a sore throat for about a week or two before my cold came on and he decided to send me for some assorted blood tests just to see if I was okay. Turned out I had mono!! I never would have known if he had not asked how I was doing. Amazing. He is never in a rush and yet I am rarely waiting more than 10mins past my appt time. He is incredibly thorough, relaxed, professional and kind. I would recommend him to anyone who wants someone they can relax around. Also, he has the best sense of humour I've ever seen in a doctor. The way my friend originally referred me to him is by saying "Yea, he's a cool doctor. Kind of reminds me of Seinfeld..." That sounds about right. HIGHLY RECOMMENDED!

Wow, great to see Carol getting some kudos on Yelp! Yes, Dr. Murphy is an amazing and…read moregenuinely-caring person and I couldn't be happier having her as my physician. Fortunate as well given that she is very difficult to retain. If only more doctors were like Dr. Murphy.

Dr Murphy is absolutely the best GP you can ever have. Medicine is perfectly suited to her as a…read moreprofession; smart, intuitive, caring, approachable, understanding, broad-minded, she has it all. A great listener, she isn't condescending; on the contrary, she wants to know what you think and how you feel about what she recommends. She has been my and spouse´s doctor for about 15 years and I have always felt fortunate to have her as my primary health care provider. We feel she is like a very respected member of our family. We both revere her as a doctor and person. She is predictably vivacious and it radiates. It's just cool being with her. Unfortunately Dr Murphy is only available part time. I understand; she deserves more time for her family and herself after many years of generously caring for her patients. I hope I don't come off as a deranged zealot. I just want you to know that in this often rush-rush, me-me, angry, stressful world, their are people like Dr. Carol Murphy who deserve to be acknowledged.

This is not a regular doctor's office, but part of the UBC students' training. About 10 doctors,…read moreone nurse (for pap exams), one dietician are here, to supervise the students. As a result, each appointment starts with the student coming in and asking about your symptoms. She may perform small exams as she fees fit, then go confer with your doctor. Then, they both come in and offer prescriptions or whatever is necessary. I like this because I get a thorough inspection and the student usually narrates what she is doing (feeling the lymph nodes, etc.). I happened to go twice a month apart, and the student was different. So, this setup is not for people who want to see one doctor quickly and get out. Apparently, they are funded by the government by how many patients are registered there, as opposed to the usual offices being reimbursed per patient visit. This is why they ask patients to always come to them, and not go to walk-in clinics. I have been able to book an appointment with my doctor the day I call. If he is not available, they offer an appointment with another one of the doctors. The official address lists it as on Oak St, but it is deep inside the hospital complex, so it's easier to get to from the parking lot entrance on Heather at 29th Ave. Follow the sidewalk on the north side. It's the building after the first crosswalk. Go up the ramp on the corner.

Wonderful family clinic that treats based on the current research. Dr. Marhin is always willing to…read moretake the extra time to answer all my questions and it is nice to have female residents to do my pap exams. My daughter is very comfortable and likes coming as well. Sometimes the exams take a bit longer because of the teaching setting, but as a plus I can always get in within a day or two to see a doctor, even if not my own another is on call on Saturdays. They are now located on Broadway at Willow and there is parking available on the roof.

I am so pleased that my daughter was referred to Dr. Farah Kassam for her acne treatment. Dr…read more Kassam was compassionate, kind and knowledgeable and my daughter is so much more confident now that her acne is gone.

I am so tired of this clinic and staffs ! Dr Kara Jansen…read more was extremely unprofessional, negligent and dismissive with me. Very hard to book an appointment with her , she is never available in person and if you book through phone call she will never call on time. Ive missed endless appointments waiting for her to call and even after complaining with staff nothing changed. There's no commitment. I ended up sick waiting for help that never came! Please be very careful with that person which in my opinion can never be treated as a doctor!!! Renata Rosino

This review is for the walk-in service. You must line up at 7:30 to get the few appts they offer…read moreduring the morning and half the time the walk-in doctor isn't available. I've gone there about 4 times and was met twice with a sign saying 'no walk-ins today'. So frustrating. Switchboard is not geared for walk-in's either, last time i called to inquire about walk-ins i spent 15 minutes listening to prompts and calling back a few times to talk to get a real person. If you can make it past all the obstacles, great clinic. Wish they took new patients!

It all went well when I went there and needed them to help me out when my regular doctor was on…read moreholiday, great staff and friendly doctor

Dr. Loh is so lovely, kind, and knowledgeable about my health needs or concerns. She has been with…read moreme since I was born and has helped me through incredibly hard times. I would recommend her to anyone seeking a doctor.

I've seen her since I was a child. She's very nice and caring. She gives me prescription for acne…read moreand for other health concerns. Karmen is a decent doctor for physical health issues but problems regarding mental health is a different matter.

I was one of Dr's Su's first patients and she is the best. She saved my life last year when I was…read morediagnosed with a very aggressive form of Cancer. I am in remission today because of her. I am so lucky to have her as my primary physician!

Dr. Su had been my doctor for a long time, but she doesn't work often and you have to book your…read moreappointment in advance.

My experience there was quite negative. As a 70 year old man their regime bordered on being…read moreabusive. Dr. Polyakov was smug, dismissive and demonstrated an obvious lacking in compassion and caring. He prescribed 2 tablespoons of Metamucil and 2 litres of water per day! At one point I told him things weren't working out and it was becoming very painful. He said, "then drink 2 litres of water" (obviously his bladder was in better shape than mine). Over 6 months nothing he prescribed improved my condition; in fact, it made it worse. All my concerns fell on deaf ears. I eventually quite his program and am now waiting for surgery.

My experience today was that the clinic and doctor were professional, punctual, efficient, polite,…read moreand exceeded my expectations with respect to a diagnosis and explanation. I had no problem reaching someone on the phone when I needed to reschedule. I appreciated that masks are required. MSP fully covered my appointment.

Moving here to Vancouver from the States 18 months ago, I had no idea how the Canadian, or the…read moreprovincial BC medical system worked, nor did I have a GP here for myself or my family. I was SO lucky to be referred to Dr. Brian Yau here (and lucky that he was taking new patients, too). In the past, when I lived in Seattle, it took me a while to find doctors and dentists that I "clicked" with. I always felt that it takes a team effort - me and my doctor, - to be most effective in my staying/being healthy. So it's critical that I'm comfortable with my doctor to talk openly with him or her. It's in my best interest to "click" with him/her. And it's critical that he/she be knowledgeable, receptive, accessible and helpful. Bonus if the office staff is friendly and works with me and my schedule. Dr. Yau and his office staff are all these things, and more. They've fit me in the Dr's schedule ASAP when I needed to be seen. Dr. Yau is working with my WA doctors to follow up on past conditions and provide continuity of care. He takes the time to patiently go over all the many ways the system here differs from that in the States, and helps me navigate my way here re: blood work, referrals to other medical specialists, etc. He's also been incredibly helpful for my daughter, too. Another bonus here: Dr. Yau is incredibly prompt. (I always get irked when kept waiting and waiting, appointment after appointment, at doctors' and dentists' offices. It's as if my time isn't respected at all. Sure, once in a while is understandable but when it happens regularly, it really rubs me the wrong way). Dr. Yau has always seen me within 5 minutes of our appointment time. To me, that is yet another sign that he cares about his patients. I can't say enough good things about Dr. Yau and the office staff here. My only caveats (which are admittedly minor): no free parking or validated parking here, and no wi-fi in the office (bummer). Otherwise, this practice here is stellar. I consider myself super lucky to be a patient here.

I started as a patient of Dr. Nguan while she was on maternity leave and ended up seeing her locums…read morewho were all great. Then I met Dr. Nguan and she is one of the most kind hearted Dr's I have ever been to! It took me years to find a Dr that would take on new patients and to luck out and find the most amazing Dr in the city is just amazing! The reception is great, they are friendly and helpful. After being to a lot of clinics with extremely rude receptionists this really tips the scales in their favor! They always work with me to find an appointment that will suit my schedule which is really important for me since I don't live or work close to the office (but it's worth the travel!) I believe one of the locums I saw Dr. Bergman now works in the office as well so if you are looking for a male Dr he is also amazing!