My son made an appointment for a consultation after he was referred by his general practitioner. He asked when he made the appointment what the cost would be as they did not take his insurance. He was told the consult was free. I went with my son to the appointment and I verified the free consult with the lady at the front desk. It was confirmed. Once my son came out, he quickly told me that he was referred to another doctor. So as we were leaving, I confirmed again that he didn't owe anything. Doctor Valstad and the Office Manager Cher both were there to confirm that the consult was free. A week later, my son gets a bill for $78. We thought it must just be a mistake. I called them and talked to Cher regarding the bill and was met with immediate hostility and a condescending tone and was told "Nothing is for free! We even gave him a discount" WOW! I asked why then would you tell us that it was a free consult? With anger in her voice she told me that she never told us that it was a free consult but that she would write it off. I tried to diffuse the hostility by telling her that I hoped that she understood my position and that he WASN'T just trying to get something for free but that we just understood it to be a free consult and she said "We will never agree what was said so I am ending the conversation". WOW! So why would they tell people their consults are free and then charge them after the fact? Is that how they drum up business? Doctor Valstad was great to visit according to my son but frankly the way the office handled the billing leaves little to be desired. I was very disappointed in the way I was treated even though they agreed to write off the charge. If you are going to this Dentist office...be vary wary! read more