Had brakes pads and rotors installed. They held to the quoted price, however, included in the quote was $87.00 for brake cleaner & cleaning rags & grease. I've done brake jobs myself.This was a bit of a gouge. I won't be back! read more

So far I've been able to get in for oil changes and they are fairly quick and reliable. Fair prices and knowledgeable. Ray nj. read more

Rats did a job on my engine chewed through windshield wiper water holder. also wires chewed up they had to track them down not easy to do. also my master cylinder plastic on top. Wonderful it took JSN 4days but they did it.They will put in a new master cylinder when I'm ready. Tks JSN. read more

Took too long for a job that only takes about an hour to finish two bolts and a screw. Took entire first day and said it would be done and when I went to pick it up they let the mechanic go home early. And didn't get the job done. Then bill me over 300 dollars for the labor read more

They turned a thermostat replacement into a $400 repair bill. They are just as bad as a dealer. I would not use them again.

I took my wife's 10 year old Mercedes C300 to JSN primarily to determine if they could provide comparable service to Mercedes without the Mercedes price tag. The car had a front-end vibration, which was assumed to be an out of balance front tire; however, it later turned out to be bad and needed replacement. Since the car needed a battery change (5 year old AGM battery), asked JSN to also quote replacement of the battery. I left the car with JSN to do an inspection and get a final quote. The JSN "Lead Service Manager" later provided a link to the quote via a text. The "Service Advisor", who I initially dealt with, was very knowledgeable and professional from intake of the car until the car was released. Unfortunately, the Lead Service Mgr got in the way and really screwed up an otherwise typically okay car repair experience. However, the quote was an issue: price was the same or more than the Mercedes dealer. The front tire quote was $300 for replacement of one tire, which was reasonable for a run-flat tire and similar to Mercedes' pricing. The battery replacement was $520, which was more than Mercedes by about $100 and more than Ford, who provided a quote a few months earlier, by over $200. I called and asked the Mgr why the price was so high for the battery replacement. His response was very defensive and said it was the labor cost because Mercedes has a lot of extra associated diagnostics to perform and access to the battery was very difficult because it was installed in the trunk, which I knew it wasn't in the trunk because I keep a trickle charger on the battery when we leave town for extended periods. That created a little tension with the Service Manager, who insisted it was in the trunk. I knew right then I was just going to get a line of BS from the Service Mgr, so didn't push it. Since the car was already in the shop and wife needed the car, I ate the higher price and agreed to the repair. This was in the morning and JSN closes at 6:00 PM. No update was provided by the Lead Service Manager until about 4:30 PM, which was after I had already texted him a few minutes earlier to see if the car was going to be ready for pickup before closing time. When I arrived at JSN, near closing time, to pick up the car, the parking lot and maintenance bays were all empty. The Lead Service Manager was the only person at the service counter and he was on the computer, busily internet shopping for tires for the only customer in the building (I still don't know where that customer was parked). My wife was outside in my car waiting for her little Mercedes and all I wanted to do was pay for the repairs and get going. I was about 5 feet from the Service Mgr, but he didn't even acknowledge my presence at the counter. I would have been happy with a "Be right with you" or a nod, but he stayed buried in the computer. When he did pop up for a minute to answer the phone on the other side of the room, I very politely asked if my car was ready. Response was, "I'm sorry, but you will have to wait your turn. I'm busy with a customer." Funny, I thought I was also a customer and just wanted a courtesy hello and to let my wife know when the car would be ready. With no other options I waited about another 10 minutes until his customer was through shopping (there were no transactions happening, just tire shopping). When I finally became the customer, the Service Mgr acknowledged that the battery was under the hood, as I had mentioned, and the remove/ replace was not as difficult as originally expected, but the higher quoted price remained on the invoice. I was in a hurry to get going, so I paid and got a copy of the invoice, which I didn't look at (other than bottom line) until the next day, when I noticed the invoice did not list the battery detail, just "Battery." I sent an email to the Service Mgr and asked if he could send me the battery info (type, specs, warranty, etc.). Never received a response to my email, so a couple days later I stopped by the JSN shop to get the battery info. Again, the Service Mgr was the only person at the counter and told me the battery info was on the invoice and said if it wasn't that I could get it off the battery myself. I told him I didn't see the info on the invoice and asked if he could print it out for me. He reprinted the invoice and sure enough no info on the battery. He was able to find the info in the computer and rather than printing it or writing it on the invoice, he gave me a pen and read it out (basic info that could not be verified). On top of it all, JSN didn't clean off the mounting lubricant from the new tire and I got to hear my wife complain about a dirty tire. Bottom line, the actual mechanical service performed on the car seems to be satisfactory, but at Mercedes Benz prices it should be. The Service Advisor was excellent and customer friendly. The Service Mgr needs customer service training 101 and avoid technical questions. Will not be returning to JSN. read more

I had a noise from under the hood. No idiot lights but was concerned and wanted it looked at. Tim told me to bring it in. I left the car as they were busy. Chris, their tech called me to say I had a bad adjustment bearing for the serpentine belt. They had my car back to me the next day. Their communication to me as their customer was great. I have purchased tires, oil changes and other services. Top notch company all the way. Very fair pricing. T. Tobias read more

Vehicle was taken there for a blown engine, was told over the phone that I would be "on the hook" for the deductible plus a hundred or two for fluids and the like above and beyond what the insurance would cover About 2 weeks later was told that "my part" was now $3300 ! asked for a written list of what was being charged for and never got it Got a written estimate 6 weeks later the day the vehicle was to be picked up. They charged $6700 for a motor that RETAILS for less than $300, was charged $450 for freon that retails for about $56, about a %900 mark up They committed fraud by filling in "Save Parts = No" which is a legal requirement in the state of Florida to be offered the customer BEFORE any work is done on the vehicle as is a legal requirement in the state of Florida to be provided a written estimate BEFORE any work is done on the vehicle. So, after the Insurance company paid them $8600 to replace the motor they found another $3300 to tack on to me read more

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I give them a zero, for customer service, courtesy, and speed of delivery. We made an appointment for an oil change at 2 today got there checked in and sat in the waiting area for an hour. My husband went and asked for his keys back and there was no words exchanged. No apology for the wait no explanation why, nothing. I can not recommend this business. I know they are new but not that new that they can't work out their scheduling better by now. The window into the shop really looked like they did not have enough employees for the volume of work they have as a new business. They sent a mailer to acquire more business but we won't be a customer after this treatment. There was also some kind of a loud discussion between the employees that should not have taken place on the sales floor. read more

I called to see if they did clutch work. They said yes, but charged me to diagnose the issue. After having my car for several days, I was told I just needed a brake fluid flush and replacement which was over $300. They said my clutch was fine. Another shop had told me I needed a new clutch and slave master for $3,000. So I finally got my car back and in a few days, the car wouldn't shift (again). I was barely able to take it to a dealership and got the diagnosis in an hour. It needed a new clutch and slave master. JSN just ripped me off for hundreds of dollars. Do not use them for repair work. they are fine for an oil change. read more

JSN Auto Repair - Quote from the dealer. - Tires Near Me - Punta Gorda, Florida

Pitt Stop, Punt Gorda, FL Very disappointed with the response Pitt Stop gave me after I reported that three Wheel Locks were missing after having the tires rotated. Three days after tires rotated my neighbor noticed that three wheel locks were missing. He was able to locate three that did fit my vehicle and fastened them on with a torque wrench. I called Pitt Stop and told them what had happened. The person who answered the phone became very defensive. Said it had nothing to do with them. She said a manager would call me back. That was a week ago and no call. The better response could have been "We are glad nothing serious happened. In appreciation for calling and making us aware of this problem, we are giving you a new set of Wheel Locks to compensate you for the ones lost." I am giving them two stars because the oil change we had done was fine. read more

Pit stop Auto Repair is top notch. It starts with great customer service. Gil, Sharon and John are great to work with and always make sure my Camaro is well taken care of and any routine maintenance or repairs are handled fast and efficiently. Everyone at Pitstop goes above and beyond to make sure your car is repaired expediently and the work is done right! If you're looking for a trustworthy shop, at a good price, Pitstop is for you. Any of their locations will take care of any of your auto repair needs. Great hospitality, great mechanics, good prices. That's tough to beat! read more

misdiagnosed a steering issue tried to get me to do $2500 repair that would not have fixed my issue. The customer service at the desk chose to argue the problem rather than accept the fact the mechanic failed to properly diagnose the problem. read more

This used to be a great team to ask for help when my car had issues when Mr. Baillargeon was the manager.NOW the new person at the counter is argumentative, unwilling to listen to customers which makes the process unsuccessful and ultimately inefficient. The technician was more approachable and receptive than the service person at the counter. If they want to keep the clients perhaps a customer service training might save the business. This was on Saturday January the 7th of 2023. read more

Shout out to Pit Stop in Punta Gorda! Big thanks to them for taking such good care of us and in such a timely manner. Had a tire go bad on our trip home from Florida to K.C. MO. Even though they were really busy they got us in, repaired and back on the road in record time. Sharon was super helpful and a pleasure to deal with. Highly recommend. read more