Great service. Super fast. Super great guys is working there…read more Would highly recommend!

Had my scrape plate fixed here - junior was very responsive and whole process was very quickread more

A couple of days ago, I had a semi-emergency situation where my oil pressure light suddenly came…read moreon. I was just a few minutes away from Big Brand when this occurred, so I stopped in there for the first time in years. I was really glad that I did. Delip was so helpful, and right away he alleviated my biggest concerns about what might be wrong with my car. He gives you his full attention, and very patiently answers all of your questions. He also stays in communication with you step by step through the whole process of getting your car back on the road. You don't even have time to wonder what's going on, because he has already let you know! Big Brand has some of the best customer service I've ever received at an auto repair shop, and I'm definitely going to be using them from now on.

Edit: The company contacted me and sent me a check to pay for repairing the scratch. However, it…read moretook them literally 3 months (and more than a dozen emails back and forth) to finally send me the check. I appreciate them taking responsibility for the issue, but it is a little ridiculous how hard it was to get this taken care of. Given this, and the way the manager first treated me after I showed him the scratch, I am only increasing my rating to 2 stars. This entire experience did not give me warm and fuzzies so I still plan to get tires elsewhere in the future. Original Review Below I've been a customer here for years. Have bought multiple sets of tires here for different cars. Yesterday I brought in my BMW for a new set of rear tires. When I picked up the car, there was a massive scratch on the hood along with scuff marks on the back left door. The car is barely over a year old and was pristine. I always baby my cars so I noticed the scratch right away. The manager played dumb and claimed it wasn't them. He was a complete a-hole about it and didn't take any responsibility. Needless to say I'll never be taking my business here again.

A very pleasant experience overall. Junior, the service manager, responded quickly to my request…read moreon Yelp and I was able to get in right away on a Saturday. The shop is squeezed in on a busy street, but it's very clean and nice and I was able to do computer work while I waited. All services were thoroughly explained and I didn't feel pressured at all. Prices were very reasonable to what I am used to. Would definitely recommend.

From out of town and got gas and my tire cap wouldn't close. We tried looking it up online and it…read morewasn't working so we came in here. Wayne and Omar were so nice and helpful! They were able to fix it in less than 5 minutes!!

Best place for new tires, can't lie. My new tires are looking fresher than ever :D…read more Plus, customer service here is nice and service is fast!

I was told that a "blue ring" tire could not be patched. (Inspection is required to make a…read moredecision.) I was challenged about my reason for not purchasing optional certificates. Be vigilant, or perhaps go to another store where you won't be lied to and bullied. Elevating my rating to two stars because they did the right thing after no further options were available.

Quick and responsive. Best machanic place I've been to…read more Communication was on point. I would recommend this place %100

These guys were awesome- I was in a bind with a rapidly leaking tire and they got me right in. They…read morepatch tires for free, which is amazing. Great service and I'm back up and running. Really appreciate the customer service from beginning to end here. Great job guys, and thank you!

I bought my tires off of Tire Rack and had them shipped to Ian's…read more The made having them mounted and balanced easy. I set-up an appointment, showed a little early, and by my appointment time the car was on the rack and the tires were mounted, balanced and back on my Outback in no time. They noticed my brake pads were close to needing a replacement and pointed that out to me. I had already set that up and was just waiting on new pads, but it showed that they're on the ball and observant, which I appreciate. They weren't pushy about it, I'm sure they would have given me a great price for the work, but I already had it set-up with my mechanic. Tires and brakes are important, it's where the rubber literally meets the road, and stopping your car is more important than making it go! I appreciated them looking out for my safety. I guess that's one of the reasons they've been around so long. Highly recommend. You can feel confident taking your vehicle here for service.

I don't expect a Disneyland experience when I get car service and am generally just looking for…read morecompetence and convenience (and reasonable costs.) I don't ask a lot. I'm a local and Ian's came with lots of recommends. Maybe they were just having a bad day? I went for tires and can tell you the dealership where I bought my car sells the same tires for less. I called early, took my car in, and was then told they needed it overnight. I was flexible, maybe they saw me as a chump, but they put on a shocking hardsell. Stuff like upgrading tires amd using nitrogen instead of air. It was over the top. Maybe it was a bad day or bad employee but I would not go back.

Great work at a reasonable price. I made the appointment the day before. Hector seemed a bit gruff…read moreand bothered at first, but warmed up to become a very knowledgeable and kind Service Advisor. As promised, my wife's 4Runner was aligned correctly within 1 hour. I waited comfortably with free Wi-Fi. Our experience was so confident and well done, I will have my son's vintage Chevy Truck towed in, hoping it's not an extensive project. Highly recommend Stay tuned for an update on the old truck.

Figueroa Automotive Got me in n out for my free brake inspection . Look for Hector he was…read moreinformative and made this experience one of kind .A genuine person helping his customers.

Monique is my hero. They saved my tire ten minutes before closing while driving down to San Diego!…read moreI would have been so screwed they literally saved the day Can't thank you enough!!!

Thank you so much Ricky & Monique for my car service today! Will definitely be going back .read more

So Sam and Ivan at Big Brand in Goleta are always extremely helpful and courteous and always keep…read moreme in the loop what's going on with the vehicles I had a vibration issue in my 2004 Honda CRV and they spent a lot of time figuring out what the problem was but we did get it resolved and the kept me in the loop all throughout the process and I thank them for taking the time to make sure it was repaired right .

As a Lyft driver, I get my oil changed regularly, and I always choose Big Brand Tire & Service in…read moreGoleta. This location is consistently accurate, efficient, and incredibly helpful. The entire team does exceptional work and makes every visit smooth and stress-free. Today, I was helped by Jason W., and he was outstanding--professional, attentive, and truly on top of everything. After I left, I realized I had forgotten my water bottle. When I came back, Jason was already walking toward the door with it in hand before I even stepped inside. That level of attentiveness really stood out. This location is absolutely the best. The team goes above and beyond, and they truly deserve recognition for their exceptional service!

It was FABULOUS that it was open on Sunday! I work far from Firestone, and I really need my car to…read morefunction and get me to work. Thank you, SB Firestone Complete, for being available on a Sunday. Also, thank you for your pleasant assistance & explanation of my repairs. Reasonably priced!

Welcoming service from over the phone to in person making an appt. Definitely will return when I'm…read moredue for an oil change. The price is right too for a standard oil change. Highly recommend making an appointment as it was fast and convenient without all the fuss like other places.