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    JRocx Entertainment Group

    5.0 (1 review)
    Closed 11:00 am - 10:00 pm

    Services - JRocx Entertainment Group

    Boat charters

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    5 years ago

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    Sail Away Catamarans - F. P. Helia 44

    Sail Away Catamarans

    (7 reviews)

    Chartered a catamaran for a week in Nov 2024 from Sailaway Key West. Booked in March…read more Unprofessional outfit: boat we chartered was not available, but an on paper good alternative was offered. Then the price of the crew was increased. Excuse was that the person who we booked with in March was no longer with the company. Lot of work to redo all the work we had done in March to find the charter we wanted - anyone who has tried to book one knows it's much smoke and mirrors, the same boats are rented out by different outfitters, everything is a little different between each and it's hard to get a full picture of total cost, and to compare apples to apples and not something else. Document every conversation and detail of what you agreed upon with Sailaway (or any other company) or they'll change the game. Arrived in Key was as agreed upon. Boat reeked of sewage. Captain had been on the boat for ten minutes several days before our charter, that's it. Said it reeked then too, but didn't do anything about it. Captain had almost no contact with Sailaway, it was the first time they worked with them. Captain ended up calling marina engineer and it turned out that half of the boat had not been pumped out. Additionally, the captain's cabin bathroom was broken, and the toilet didn't flush. You can imagine. It all got fixed but it was a stinky hassle and we started our charter several hours late. Sailaway overcharged us in their electronic system and ghosted us upon repeated request to resolve. Jennifer, owner of the company, acted unprofessionally and winged it to provide a charter boat and an ok but inexperienced crew she had never met, nor taken the time to get to know. It came out all right by helping out on the fly, but Sailaway was disappointing and there was no communication with, nor support for the crew from them either. The situation would have been salvageable if Jennifer had responded to our emails and calls to resolve the issue and accept feedback as we asked her to do. But she didn't, which leaves us with a bad feeling about her and her company.

    Keegan Smith has been absolutely incredible to work with during all the stress of planning a unique…read moreand fun wedding. He has anticipated our challenges and calmed my fears. We have not even held our charter and I feel compelled to write this review. Not only has Keegan handled my concerns as the bride, he has fielded questions from other members of our charter with ease. I am sure the charter will be amazing, and I will provide an updated review after the event, but I 100% recommend Sail Away Catamarans and ask to coordinate it through Keegan!

    JRocx Entertainment Group - boatcharters - Updated May 2026

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