I wasn't sure how to begin writing this review, but I feel it's important to share my experience…read morewith Valor Homes (Liberty Community).
We signed our contract in December to build our new home. The first issue was the permitting process, which took nearly two and a half months before construction even began. From that point on, the experience became increasingly frustrating.
I am the type of homeowner who closely inspects each stage of construction to ensure everything is done correctly. Initially, I had a positive impression of the sales representative. However, it became clear that she did not have a full understanding of the available options or how to answer many of our questions. I don't believe she intentionally misled us, but she often provided inaccurate information without first confirming the details with management. As a result, I selected upgrades based on incorrect information. It took nearly a month for the issue to be acknowledged and corrected before I finally received what I had originally requested.
Once drywall installation began, more problems surfaced. We found light switches installed in the wrong locations, the wrong dishwasher was delivered, and several other construction errors. Unfortunately, getting these issues addressed was extremely difficult. Communication and customer service were disappointing at every level--from the local builder to the corporate team in Birmingham. Rather than feeling like valued customers, we constantly felt like we had to fight for every correction. Considering we invested more than $410,000 in this home, that should never have been the case.
During our first inspection, the house was in unacceptable condition. It was dirty and unprepared. Even Valor's own quality assurance representative commented that he would not perform an inspection on a home in that condition. During the walkthrough with the builder, there was significant resistance to nearly every concern we raised. Instead of working collaboratively to resolve issues, we were repeatedly told that requested corrections could not or would not be made until we continued pushing for them.
By the time of our final walkthrough, the home still was not ready for closing. Several items remained unfinished and had to be completed after we took possession of the home. In the end, I chose to hire my own contractor to correct some of the remaining issues because I had lost confidence that they would be addressed properly.
To be fair, I believe many of the subcontractors did their jobs. The bigger issue was the lack of oversight. There did not appear to be adequate supervision or quality control to ensure work was inspected, deficiencies were identified, and problems were corrected before moving to the next phase. If homeowners don't identify the issues themselves, many of them simply go unaddressed.
Valor needs stronger quality control, more thorough inspections throughout the construction process, and better-trained personnel who are empowered to resolve customer concerns promptly.
If I had been given the opportunity to cancel the contract and receive my money back before closing, I would have done so without hesitation.
Unfortunately, based on my experience, I cannot recommend Valor Homes. I would rate my overall experience 0 out of 10.
Update: Valor contacted me through their Huntsville sales representative regarding the one-star review I posted. They asked if I would consider removing it, so I explained that my expectation was for all outstanding issues with the home to be resolved.
They also offered to install an irrigation system, so based on that commitment, I canceled my contractor and waited for them to move forward. After a week without any communication, I reached out for an update. At that point, I was informed that the owner had decided not to proceed with the irrigation installation.
Unfortunately, this was another example of poor communication and unfulfilled commitments. As a result, I do not believe there is a reason to remove the one-star review. In my opinion, Valor has not taken responsibility for the commitments that were made or demonstrated the level of customer service expected after the sale.
