Only giving a one because I can't give lower. I ordered a pair of shoes in store with cash and…read morenever got a confirmation email nobody would respond to my emails and finally I chatted with someone online just to find out my order could not be fulfilled. Nobody was going to call me and let me know. That is awful customer service and I will never shop there again.

Ross is hit or miss, this location was a miss. The prices seem to be going up, yet the quality is…read morefairly poor. The selection is "meh." Store seemed messy and unorganized. Toy area was overly crowded with extra tables added for the Christmas selection but caused 2 thin aisles I could barely get through and I am a small adult that fits into children's clothing. Didn't interact with any staff.

The poor cashier had a long line of people and (who I'm assuming was) the manger, was standing off…read morea few feet away just chit chatting. not calling for a backup register or hoping on herself to help. Very frustrating. I ended up leaving the line to put my things away and leaving.

I like shopping at Penneys. They are a staple at our mall. Service is good…read more For YEARS and YEARS now their bathrooms have needed remodeling!!!!! They stink and are so outdated. Not too clean either.

If you want some excellent service ask for Wayne. He is a real cowboy & a gentleman, took time to…read morelisten and really knows the products. I love their exotic boot selection. I give them an A+ for Top notch customer service!

Amazing personnel! Didn't get pestered when I first came in like some of the other western stores…read morewhere they are on you like a well attached tick. Definitely found what I was looking for even though they could have a little bit more options for Ariat shirts. I actually lost my keys and the people stopped what they were doing and helped me find them! Which they did! Thanks guys!!!

I am so sick of companies that would rather treat customers as thieves than actually pay employees…read moreto be there to assist. I went in this store Sunday to look at shoes. There was only one of each of the shoes available to try on. And there was no one to assuming getting the other one. I need to try both shoes on to make sure they fit and are comfortable. If this wasn't a requirement for me, I would just order them online. This is a terrible way to operate, and if you have such a bad shoplifting problem that you can't put both shoes on the floor to try on, then you need to hire more people to prevent it instead of insulting my integrity and inconveniencing me when all I want is a pair of shoes. A lot of places carry shoes and don't have to do this. This place isn't special.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.