Service is terrible, they do not value their customers and I was waiting in the store for an hour…read moreand sat on the phone waiting for a representative to assist me. Both the in store service and the online services are terrible and take forever. Would not recommend.

this store is amazing great customer they try their best even when there is a lot of traffic they…read morestill try to get everyone in a dn out of the store as fast as possible they are are very kind especially the young ones and the young man named hassan is a great employee he worked so hard to fix my phone and i greatly appreciate him and all the others too thank you for cricket wireless

Great service, equipment, knowledge, and advice. They are a wonderful asset to our community…read more Very kind people. I will continue to send my business there.

Had a great experience on 10/17/2025 with making selections for products and finding a few new…read morepatterns and accompanying hardware and finishing agents. The staff were very knowledgeable and super friendly and wanted to make sure I was set up for success with my next project! Super excited for my next project with the Laredo pull up and accessories!

Great lady at the front. Plus I found everything I came in for. I found a tiny buckle for a watch I…read morewas repairing. I also walked away with some really great hardware I could find anywhere else. Buckles and clasps. Their prices are fair to a little pricey for leather. Then again its 2021 so im sure the leather was market value.

I went around the entire charlotte area looking for shoes for a specific outfit, no luck at all…read morefinding shoes in my size. All Shoe stores have in them now are boots, I mean yea it's boot season but we also need a variety of heeled sandals to go with our outfits that doesn't look good with boots on. And to mention they don't have cute shoes in my size. So all that to say I rode pass this store soo many times & I didn't realize it was there. Caught a glimpse of it and realized they was closing. So I went back today and to my surprise they had the shoes I was looking for , but I no longer needed them because I already changed my outfit lol. But I also found shoes for my new outfit and I love them. The saleswoman/ owner I'm assuming was super sweet and nice in getting me the sizes I needed. They have an awesome sale going on & I left with shoes for my sister & mom! Yup I will be shopping here again! Great shopping experience!

I never heard of this store before and I came across it through a friend. Charlotte does not have a…read morestore that is dedicated to trendy fashion for little ones like the fashion pieces I saw here. The clothes I saw online ( www.omnidor.com )where just as cute in person and I was satisfied with the material. I think I have found a new spot to buy clothes for my little ones that will give them their own sense of style. I love it!!!

What a trendy, fun boutique and gift shop. Staff were so helpful and friendly which is great…read morebecause you don't always get that anymore. They carry items such as trendy clothing and shoes as well as Popular t-shirt's such as Simply Southern (one example). They have several different styles of jewelry. Brighton, Alex abs Ani, Prevada, Loki, etc. If you need a gift that's moderately priced this is the place. My boys purchased a pair of shoes for my birthday. They were too small. Molly Malone's exchanged them without hesitation. They typically have a clearance section at 50% off for items that are no longer in season. It's definitely worth checking out this section. Enjoy!

The merchandise is adorable but I will not support this business again. I tried to return a dress I…read morepurchased within the last 10 days and Only wanted store credit I didn't want any money back. I was planning on shopping for more spring items and would have spent more money at this store than the $42 that I originally spent on this dress. Because it was without a receipt they would not take it back. I even have the tags on and everything it was even in the same bag that I purchased it from. They did not have my information in the system and so now I am stuck with a dress that I do not like. The associate even contacted the owner who said it's against policy. That is fine but I'm not going to shop here again if there's no chance to return items once you get home. Also, there needs to be a paperless option in the computer for this sort of receipt less incident. It's a shame that for $42 the owner lost a customer. I have a teenage daughter and I won't be taking her here anymore either. I try hard to support small businesses however this was poor customer service.

I had a great experience at Rack Room Shoes today. Destiny went above and beyond helping my…read moredaughter find the shoes she was looking for. She was incredibly patient throughout the entire process and remained friendly and positive the whole time. Good customer service can be hard to find, and Destiny made our shopping experience enjoyable and stress-free. We truly appreciated her kindness, professionalism, and willingness to help. Thank you, Destiny, for the excellent service!

Was at the outlets exchanging a few things and trying to buy two more pairs of shoes for work. Knew…read moreexactly what I wanted would've taken me three minutes. I will stop at the door at 5:53 PM buy a girl who said we are closed. And I said I thought you close at six, her response was but we have to clean up the store. Definitely missed the sale of two pairs of shoes from me, and gained a fantastic one star review. When it says you close at six, then you should close at six. Hate writing these reviews, but in these times customer service is more important than anything. And I'm sure it was her closing manager that made her lock the door not the poor little girl who gets to learn how not to run a store.