Absolute horrible management. My father has now missed TWO specialist appointments that take me MONTHS to get him into. Each time was a clerical error, and somehow the dispatcher twists THEIR MISTAKE to somehow be my fault. I don't know why the VA insists on contracting through you guys. It's come down to me having to have a backup transport in place because I absolutely cannot trust his company.
Also, dispatchers: The mailing address and the residence are not the same thing. I can't believe I even had to point that out. Asking if we could put a man in a wheelchair in a taxicab after we requested a wheelchair accessible van is downright tone deaf. Spouting your policies after I pointed out what was obviously your mistake is just plain rude and unprofessional. Insisting that the problem will not happen again ONLY TO HAVE IT HAPPEN AGAIN is problematic at best, and malicious at worst. Reminding me that I'm being recorded after I asked for a supervisor is manipulative and an attempt to deflect from the actual issue at hand. read more