live been using the same dentist for we'll on 30 years and he recently left town. Dr. McKinney's…read moreoffice took me on short notice and have treated me like they've known me forever. They acknowledged my fears and nervousness and did everything they could to make my proc as painless as possible.

Another dentist failed to find the source of my issues; very smart, well-trained and used current…read moremodern diagnostics techniques. Willing to listen and work with you. Very happy.

The staff was so nice! Dr McCoy was great! I went in for what I considered a dental…read moreemergency...they went above & beyond what I expected. Anyone looking for a dentist, should check them out. Very impressed!

I recently went for an appointment the woman who did my x-rays barely spoke after waiting for…read morearound an hour and a half they came wanting to do root canals and walked out I could hear them talking poorly about other patients I had went to a dentist back home 2 weeks prior in which since I would be coming to visit family and things were already planned and scheduled I made an appointment here I went from needing 2 fillings to 3 root canals and several fillings the staff will absolutely not let you speak and embarrassed me in the waiting room once going back and "checking out" as they put it i heard a woman loudly saying I shouldn't have filled out my paper work I wish she was standing there when I wrote the check to pay they love a root canal as if they are magical since I was a first time patient I was called back during paper work she said I could finish it the room after finished she TOOK THE PEN FROM MY HAND AND THEN PROCEEDED TO TOUCH MY MOUTH WITH THAT SAME GLOVED HAND. Those pens have been touched by everybody and that was the final straw for me

The good they are nice, bad first estimate for implants using denture to snap, under 11,000 last…read moretime I was there didn't even clean them by dentist order I'm sure, I went to woman handles cost of implants may I tell you something between 24 thousand and higher. My eyes rolled back and I left!

i had scheduled an appointment with Aspen Dental in Pikeville for early March only to call to…read moreconfirm it and to be told i had to be rescheduled because they had people out sick. They scheduled me for today March 25th which is the only day off I have from work I might add (tuesdays), and I drove an hour and a half to get to my appointment only to be told again that they wouldnt see me simply because I didnt confirm my appointment verbally with them. I thought I confirmed my appointment when I called and was forcefully rescheduled for today? Even more infuriating is the fact that I literally called last thursday to confirm my appointment date with them which was another verbal confirmation that I provided. But because I didnt answer their call the day before (because I work a 10 hr shift at a call center) they cancel my appointment that Ive been waiting three weeks for? What is the purpose of even having an appointment if you're not going to honor it? Needless to say, I won't be wasting my time coming back if this is how they treat their patients. Absolutely the worst experience I have had with a dental office and its quite obvious they only care about lining their pockets with this type of practice because after sharing my experience several others I know had similar experiences with this company. Too bad too because I was prepared to drop a few grand on some badly needed dental implants but I absolutely will not be giving my hard earned money to people who are that inconsiderate. I hope they have the day they deserve because frankly I'm tired of being polite.

Dr. Hale is a superb dentist. She is so very caring, yet professional. She takes the time needed to…read moredo a wonderful job, and still manages to keep patients moving - not sitting in the waiting room. Her staff is also very friendly, making each visit a pleasure! To the dentist office? Yep, that's right! I've recently moved out of state, but I have every intention of returning to Dr. Hale. She is well worth the drive to myself and my family.

First things, first. I have been a patient here for close to twenty years - through three different…read morepractice owners/dentists - and have always gotten great dental care. Brenda is probably the best hygienist I've ever been to. Personable and pleasant, thorough and knowledgeable - an all-around excellent hygienist. Dr. Settles is equally great. I cannot say enough good things about them or their treatment and skill level. The office staff, on the other hand, is abysmal. They routinely send out "bills" based on " insurance estimates", even after the participating insurance company has paid. Most recently I called to question a bill that both I and my insurance said was paid and that I owed nothing. This was the second time I received this bill and was now "past due." (Delta Dental told me it was paid within one week of my visit.) "Susan" initially took my call. Three different times I gave her my name and account number, and each time she tried linking me to a totally different patient. Finally, she transferred me to "Tina", the office manager. I have never been treated so rudely nor unprofessionally as Tina treated me. Tina first told me that the bill was automatically generated and there was nothing to be done about it. When I challenged her, she told me that was just the way it was and to ignore it. I pressed her by saying it needs to be fixed and that I did not want to end up in collections due to an automated erroneous "bill" (that is based on an estimate.) Again, Tina blew it off so I followed by saying that she knew there was error and wouldn't fix it, and that if I ended up in collections I reserved the right to sue for false billing; she/her office needed to fix this, that I was done dealing with it. Things went horribly sideways from that point on. Tina said she'd just "de-list" me and I'd never hear anything from them again. I replied by saying I had no intention of quitting the practice, only that I wanted the billing corrected. From that point onwards, Tina constantly over-talked me and wouldn't let me say anything. I tried telling her that I had already called Delta Dental, that Delta Dental told me I owed nothing, and that Wytheville Dental Group had been paid on June 21, 2023 for my June 14, 2023 office visit. I also kept trying to tell Tina that Delta Dental had provided a reference/event number. Tina kept over-talking me and wouldn't listen. I finally told her to "shut up and listen to me for just a minute." Tina then hung up the phone on me. I never got a chance to give her, nor anyone else, the reference number from Delta Dental. I tried calling back for the next fifteen minutes, but my calls were never answered. I can only presume Tina told the front desk to ignore my calls. I then reached out to Wytheville Dental Group via their Facebook page. Within an hour, someone named "Sherry" responded, saying she would call me "around 9 am" the following morning. Edited to add that Sherry is the overall practice manager. She called as promised, and was very professional and very apologetic, and she assured me that this issue will be addressed. Thank you, Sherry.

Wytheville Dental has very professional and friendly staff. They have done an amazing job on my…read moreteeth and would recommend them to everyone for dental services.

From the time I made my original appointment to the follow up appointments, everything was…read moreextremely professional and everyone was extremely courteous. The dentist is not my favorite place to go due to some bad experiences as a kid in a dental chair but Dr. Griffith made me feel extremely relaxed and really made sure I was comfortable throughout my entire procedure. I've never had a better dental experience and I have finally found a dental office that I'll be returning to on a regular basis. Thank you Brookside Dental for taking great care of me.

I didn't even make it to the appointment cause they cancelled it saying I didn't confirm it through…read morea text message. They went on further to say they wouldn't reschedule me anymore since I have had to reschedule different times. I had explained I am a full time student, part time worker and have a family to take care of, but I guess that did not matter. My concerned mother called their office about this and she was treated terribly. The people on the phone even raised their voice at her for using the word "honey". This is unacceptable especially in what's supposed to be a friendly close knit community. I already have terrible anxiety about the dentist to begin with and this has just made it worse, honestly. If they will treat me like that before making it to the office, makes me wonder how they will treat me in the chair. I can't comment on the actual dental care, it could be good or it could be bad but, what I can comment on is their customer service and it is bad. I can not recommend this for a person who has a life outside that dental office or someone that has anxiety about the dentist.