This place is a joke and absolutely nasty my fiancée went in to get her tooth taken out and was…read moreplain with them she was terrified of dentist and wanted to be sedated and have it cut out... his words were i try to avoid cutting them out and now she has been in there for well over a hr he went in and tried to extract it and broke it off ... sent her back in for more X-rays to only go and work on three other people in the process without finishing her tooth he busted her lip trying to take it out and still hasn't came back in twenty minutes later.... never ever take ur kids parents anything to this nasty hole in the wall because it's a joke ....

The staff are always nice they take good care of me when I go in they keep everything clean and…read moremake sure your comfortable I have a fear of going to the dentist but with Brian wallace I don't I know he's not gonna do anything until I'm numb and that calms me down and I don't have to suffer for a month with a bad tooth he takes walk ins

Dr. Hale is a superb dentist. She is so very caring, yet professional. She takes the time needed to…read moredo a wonderful job, and still manages to keep patients moving - not sitting in the waiting room. Her staff is also very friendly, making each visit a pleasure! To the dentist office? Yep, that's right! I've recently moved out of state, but I have every intention of returning to Dr. Hale. She is well worth the drive to myself and my family.

Great dentist my daughter the only dentist she will see she is really afraid of the dentist but…read morecomfortable with this dentist and she has done awesome dental work for my daughter:)

Dr. Keaton and his staff; especially Lisa were very understanding, kind, professional, caring, and…read moreempathetic. I was visiting Martin County, Beauty, Kentucky from California for my husband's aunt 90th birthday party. Early into my stay, I started having issues with my "braces wire." It was loose and digging into my gum. My attempts to fix it was futile; resulting in me googling orthodontic services. I called Keaton Orthodontics and Lisa answered. She advised she would need to discuss my situation with Dr. Keaton. He agreed to see me and quickly identified the problem. Then advised his dental technician how to take care of it. Once they were finished, I walked to the front desk and Dr. Keaton was waiting for me. I asked "what's the damage," and he replied, "there's no charge." I was shocked and thankful. I offered to buy them lunch and they refused. They even recommended stores where I could shop for a birthday gift Money can't buy kindness! Thank you all! May God bless and keep you all. Alecia M.

Fantastic experience. The dentist really cares for her patients and the staff are very friendly…read more Only place I will go. Refreshing after so many bad experiences from other places. Highly recommend.

Emergency Refused, Forced Procedures, and Opaque Billing…read more​Reason for Visit: Broken Tooth & Severe Pain (Initial weekend visit and subsequent appointments) ​My experience at Signature Smiles in Pikeville, KY, was extremely disappointing, painful, and ultimately led to a frustrating and unclear billing dispute. ​My initial visit was due to an urgent issue--a broken tooth causing significant pain. Despite the emergency nature of the visit, I was immediately refused treatment for the broken tooth. I was told I needed a cleaning and X-rays first. Over the next several weeks, I returned multiple times due to persistent pain from the original broken tooth, but the staff and providers continually prioritized non-urgent, revenue-generating procedures instead of addressing the source of my pain. ​During these visits, I felt pressured into receiving services that were non-essential and secondary to my primary concern, including a full cleaning, tooth enamel scraping, and polishing. While these are routine maintenance procedures, my sole reason for being there was the debilitating pain from the broken tooth. I felt my urgent health needs were ignored in favor of general dentistry work. ​When the team finally agreed to perform the necessary root canal and repair on the broken tooth--months after my initial emergency visit--I paid the required co-pay. However, months later, I received a demand for an outstanding balance of over $580. ​This balance was presented with zero transparency. The office has been unable or unwilling to provide a clear, itemized bill detailing the services performed or an explanation of benefits (EOB) showing exactly what my insurance paid and what they didn't. Given that many of the procedures performed (cleaning, scaling, polishing) were not what I asked for or needed during my state of emergency, I have serious questions about the validity of these charges. ​This practice demonstrated a failure to prioritize patient comfort and urgent care, followed by highly questionable billing and collection practices. I strongly advise anyone with an emergency or who values clear financial transparency to seek treatment elsewhere.

live been using the same dentist for we'll on 30 years and he recently left town. Dr. McKinney's…read moreoffice took me on short notice and have treated me like they've known me forever. They acknowledged my fears and nervousness and did everything they could to make my proc as painless as possible.

Another dentist failed to find the source of my issues; very smart, well-trained and used current…read moremodern diagnostics techniques. Willing to listen and work with you. Very happy.