Went in for my semi-annual exam and everything went well as expected…read more Jana did a fantastic job with my appointment and there was no pain.

This Dentistry has had many bad reviews but they had someone removed them, TRUST ME Mark is not a 4…read morestar dentist, RUN THE OTHER WAY!!!! Mark McComie likes to commit insurance fraud, he charge me for fillings on my #8 & #9 tooth when all he did was actually polish my teeth when I first came to him. Then he filed claims with my insurance company saying he filled my #8 tooth when all he did was throw desensitizer on my tooth because he overfiled my #8 tooth when he was in the process of filling my #7 tooth. And when he filed it down too much he made it sensitive (I didn't know was as sensitive until the numbing wore off) I verified this with his assistant while I was there that day because I felt it. So I took pictures of it when I got to my car and also when I got home so that I can have evidence to prove to Mark that he actually did file over on my #8 tooth But when I came to him with this information after a couple of weeks he tried to claim he didn't do it and that he runs and "HONEST COMPANY" and then he said he would fix it, well he quickly threw some desensitizer on it very sloppy, it took him less than a minute but in the process of polishing my tooth he chipped my #8 but I didn't know he did it until about a week later. When I felt it I thought it was just excess agent left on the tooth, but what makes him so horrible is he knew he did it and didn't tell me. You have to be a real horrible dentist to know you damaged someone teeth and not say anything, unless you purposely damaged that person's tooth. I don't know if he's a racist or he don't care how he treats people. Your not a good Dentist if you have to deleted all negative reviews on Google to make yourself look good. We all need to report this scam artist to get him shut down.

Dr Perry is the best. as someone who has never enjoyed going to the dentist, all the staff make me…read morefeel at ease. I would never trust anyone else with my dental care.

They were a great dentist office initially until I needed a major procedure. So, having many…read moresignificant dental issues throughout my life I ALWAYS ask for an insurance preauthorization, meaning the dentist office confirms benefits with the insurance company prior to starting any work to avoid any surprises. I was told we did this, I signed the estimate (told it was an insurance preauthorization) and we did the work. Six months later I received another large bill for the work, on top of the nearly $1,000 deductible I paid at the outset. It turns out the dentist DID NOT get a preauthorization for the work and I am now stuck with the excess bill. They did say "sorry" and said they would note that in the future we would always get pre-authorization for major work (too little, too late especially when I was told they did this), but, unfortunately, I am on the hook for the full short amount since it was only an estimate. Estimate I understand, big mistake caused by cutting corners at your customers expense, I will not accept. So now I am in for around $1,200 out of a $1,900 procedure. To be honest, I most likely would have shopped the procedure around other local dentist, delayed the work, or sought an alternative since $1,200 is not a small chunk of change. However the biggest problem now is that I no longer trust the dentist to do what they promise they will do and I can no longer trust them to be honest rather than cut corners at their customers expense. Unfortunately for them, I hold honesty and integrity to be some of the most important factors in dealing with a business, especially anything medical/dental since they are extremely important to my health and well-being, and wallet! In addition, while on the phone with the insurance company to dispute their underfunded insurance payment, I had to eat crow and apologize (for claiming they were committing fraud for stating they would cover said portion and then short paying) when they informed me that they never received a preauthorization and their portion was in line with our insurance policy. I was admittedly short and terse with them since I truly believed I had a preauthorization. That was a 45 minute, back and forth waste of time, where the poor agent was subjected to me accusing them of pre-authorizing a procedure they would never cover in the first place (at least to the extent the dentist said they would). BEWARE WHEN CHOOSING THIS DENTIST AS THEY MAY NOT DO WHAT THEY SAY THEY WILL DO!

Great dentist. My son and I have been going to Dr. McKenzie for over 20 years. He is always kind…read moreand explains everything before he begins. My son is handicapped and he loves Dr. McKenzie. He has never been afraid of going to the dentist. I've been to several dentists over the years but no one comes close to Dr McKenzie.

Best dentist office and practice in Chattanooga. The entire staff at Smiles of Chattanooga and Dr…read more Gallien have been so professional, kind, and empathetic throughout the entire process of my dental procedure and did an absolutely wonderful job. I cannot thank them enough!!

The best dental care office! The staff and service is top notch. I have never had a bad experience…read morehere. You will receive the best care and office experience. I have to drive a few more miles to get to them, since I moved, but it is well worth it. I would like to personally thank Amy for always doing a great job. She is very informative and tells what I need to work on. I know that Amy goes the extra mile in making sure I am taken care of and that I fully understand what hygiene method is best for me. Awesome work Amy! Thank you Smiles of Chattanooga for being consistently professional at all times. The Best!!! Sharon

Office staff are wonderful, always friendly, smiling and they make you feel comfortable the moment…read moreyou walk in the door. I have been coming to this office for many years and I can tell you, this office is top notch, A-1, and definitely the best. I have seen a number of dentist, from Dr. Dill, Dr. Garey to my most recent visit with a fairly new dentist, and he was remarkably comforting and extremely skilled for the bridge replacement I needed. Kyla, assisted in the care and was extremely caring and very sweet. She made the temporary bridge which fits very comfortable. Over the years I have had oral care twice a year, and there has been a number of different hygienist and they have all been wonderful. Most recently, Alesya, who was absolutely great. You will not go wrong with this Dental Clinic. Absolutely the best!

Dr Dill recommended a crown for my back molar that had a old filling partially broke off. I did not…read morehave any pain, what so ever. I asked him if we could try a filling. He stated a filling would not hold due to the likelihood of the filling not adhering to my tooth. I trusted his recommendation and proceeded with the process of coming in several times for the crown. 1st Evaluation. 2nd visit: crown prep and temp crown placement 3. Permanent crown placement. I paid half the cost of the crown out of pocket $773 at my eval appointment. Another dentist performed the procedures, not Dr Dill. After my permanent crown placement. I went to check out at the front lobby. The receptionist told me my insurance did not cover my crown. She stated the claim and X-rays did not sufficient for payment. I reached out to my insurance company and the rep stated, their reviewing dentist determined the information provided did not does not show structure loss that cannot be repaired with routine filling. I reached out to the insurance claims person at his office regarding resubmitting photos, thorough explanation and x rays proving the necessity crown placement. She stated she sent in all the documents, my insurance still did not approve the claim. I received the a bill for the remaining balance of $686. A total of $1459. Therefore, Dr Dill and his office could not provide adequate documentation to justify the necessity of the crown placement to another dentist to approve a claim. FYI this is my first crown that could have been treated with a filling, if that failed a crown could have been placed after. I WOULD NOT RECOMMEND THIS DENTAL OFFICE TO MY FRIENDS OR FAMILY.

The absolute best and most kind dentists and staff ever. You will be extremely well taken care of…read morehere.

I have no complaints about the quality of dental care. But the office's collection practices are…read morehorrific and dishonest. They keep reporting my husband's dental bills as a joint account, which is not the case. It has been removed from my report at least once, and continues to reappear. Today, I reported them to the Consumer Financial Protection Bureau. I would urge you to go elsewhere for your dental care to avoid the charlatans in the office.

Quality care, friendly environment, and modern state of the art office. I'm so glad I made the…read morechange.

This is a very modern and clean practice with a lovely waiting room. The staff, especially Hannah…read moremy dental hygienist and "Dr. Tori" are very nice. I have been twice and was seen right on time and treated very kindly both times. The prices are fair and similar to the practice I used when I lived in Virginia.

Dr Rodriguez and staff are great! After experiencing issues with my previous dentist I took a…read morechance and went with ERFamily Dental. While going to a dentist is not fun, they were exceptional from the first scheduling through all the procedures I had. Friendly, helpful, caring. Above and beyond in their service to me as a patient. I had multiple crowns, extraction, cleaning, etc and very happy with the results. I have to say they are the best dental office I have had to date.

Pushed a patient in so I decided to asked about how long does It Take to get a new patient…read moreappointment, I ask the receptionist 3, 4 times and never got a response to my question instead keep asking me about the lady I dropped off when I explained what I was looking for 3/4 Times and then she tries to say she couldn't helped me too once I walked out and I was standing in her face asking for help in the beginning