I had braces for five years--from January 2007 until February 2012--and my top front teeth are…read morestill crooked, and my overbite is still fairly severe. Although my teeth certainly look better than they did pre-orthodontics, I still cringe a little when I look in the mirror and see my two front teeth at a slight angle. (After five years and four grand, I was really hoping for close-to-perfect results.) Some of the staff members at the office were pleasant and helpful, while others would spend the majority of my appointments gossiping with one another instead of making any attempt to relay to me any information about what was happening in my mouth. One doctor is super sweet and friendly, while the other is rather standoffish--to be quite honest, I never remembered which was Hilton and which was Diminick. After getting my braces off, I missed one follow up appointment and they put me on "inactive" status, meaning I had/have to pay for any other visits out of pocket. All through high school, my friends raved about Alba, so you might want to check them out before heading to Hilton-Diminick.

From the owner: At Hilton and Diminick Orthodontic Associates, we pride ourselves in making your smile our top…read morepriority. With over 30 years of orthodontic experience, our doctors, Dr. Edward Hilton and Dr. Kenneth Diminick are dedicated to providing every patient with the best personalized, comprehensive orthodontic care. Together the doctors and staff work to create the beautiful smile you deserve.

IN all fainess, this denistry has wonderful doctors, very flexible hours and reasonable rates…read more However, they have zero loyalty toward patients. Six months ago, i scheduled an appointment for December 28, which their manager canceled on December 27 when i called to confirrm the time. Their reason????? I was told that "i owed too much money" However on November 18, i was told a different story by the "manager" . i was told that my December payment would have to be "substantial" to retain services. I complied and sent them 150.00 on December 18th or 40 percent of the total owned to them and they responded by canceled my appointment after i had flown 8 hours from Portland Oregon to make this appointment. Its obvious that manager lied to me and cannot be trusted. Do not waste your time and money with them!!!!.

Had my first appointment today. I received great care. They took multiple xrays and I'll attend for…read morea cleaning soon. So far, so good.

WHY AM I PAYING FOR A DENTIST WHEN THEY ARE NOT DOING THE WORK? The last time I was in, they did…read moresome special x-rays and said 2 of my bottom fillings had hairline fractures and they felt it was best to remove them and refill the teeth. The dentist came in and drilled the holes and then left the hygienist to glue/fill them. This girl had a lot of trouble and took a very long time. The dentist was no where to be found. When trying to get the metal holders out, she kept yanking and getting tired and stopping. I actually got a headache and almost felt like asking her if she could get some help. Finally, she got them out and finished up. Both of the insides of these teeth now are bumpy from glue, not smooth like they used to be. When I called, I was told that it would wear off with brushing. I got a call later saying that they no longer accepted my insurance (I'm on Medicare, so who cares about old people?) I told them I would find another dentist and asked them to remove me from any messaging. Last week, I received a letter saying they are charging me $50. because I no-showed. WHAT???

I let this go when it happened to me, but this now happened to my significant other (with…read moredifferent insurance companies). We both were guaranteed there would be no charge for our routine cleaning, and then later received bills for almost $200 in the mail with no description of service. I called the billing department and left multiple voicemails before receiving a call back, and was told their office has no way of actually verifying if their services will be covered until months after.... As a medical coder and biller I stated that is not how billing works and was hung up on.

The most awful health care experience of my life. Michael Sisk is a fool and a coward. His…read moreunprofessionalism as a "business owner" makes us real business owners wish he never existed. After my girlfriend had a bad cleaning with a substitute doctor at the office. We called the office after and they told asked us to come back to redo the cleaning. When we arrived back for our second visit, I asked to join my girlfriend in the cleaning as we wanted to discuss invisaline and we share finances. We were not taken back to the cleaning room, instead we were shoved into a small side office and told to wait by a woman who didn't even introduce herself or tell us why were sitting in their closet. Her name was Jennifer and she's about as stupid as brick wall. Jennifer went and got Michael who claims to be the owner. Instantly they started talking AT us, asking about work my girlfriend had done on her teeth 3 years ago. Michael would not let me speak and ask why were sitting in this small side room, he kept saying "shhhh" to me. Rylee asked him why we weren't discussing the issues from the previous visit, Michael continued to rant about the offices he owns and how doctors are always changing. Not answering our questions or giving us clarity as to why we were not being treated as we were scheduled for. Michael had a problem with me instantly. He said "Rylee brought her back up" referencing me. Rylee told him, "no we share finances and wanted to discuss invisaline". He then went on to say that it was weird I was in the room. He said he never heard of anything like that. As Michael continued to explain how doctors have changed and how the office isn't up to his standard, he still wasn't explaining why we weren't being taken back for the cleaning. He was getting very irritated that I kept asking. I made sure to tell him that his attitude was hurting our relationship as we were going to bring business to his office. I am new to the area and we were there to possibly discuss spending the money on invisaline. Michael was getting heated with us and we were very confused. We felt attacked. He clearly didn't care to hear about our issue, he didn't even understand why we were there. Unfortunately, because of his age most likely, he couldn't keep his train of thought and continued to BLAME ME for getting him off track even though I was not speaking. The conversation continued for about five minutes until he finally stopped ranting. Rylee said she was done, called him an asshole and we left. Jennifer then called us 10 minutes after leaving and said, "Michael wanted you to know that you have a root canal needed on your front tooth number 9 and it needs a crown as well". I took the phone from Rylee and told Jennifer to fuck off. To send the customer service lady after us is cowardly Michael. You should be ashamed to call yourself a business owner. You disgrace the work that real business owners do and your professionalism resembles that of a 9 year old running a lemonade stand. Be a fucking man. Take the loss and move on. Better yet, introduce yourself to your clients next time. Let them speak. Hear them out before you jump to conclusions...moron.

I have been a patient at Capitol Dental Care since long before Dr. Sisk bought it. Dr. Sherman was…read morea caring professional with his patients' best interest at heart. Since Dr. Sisk took over, it has turned into a volume-oriented money hungry practice. In my opinion, Dr. Sisk is in it only for the money. He continually pushes unneeded work, and even lies about what insurance will cover just to get more work. For example, he kept telling me that United Concordia covers 4 cleanings per year, and I wondered why the service was not covered. After calling the insurance company, I was told that they only cover 2 cleanings per year. Despite this, Dr. Sisk kept pushing for extra cleanings, and scheduled my last one just weeks before it was allowed, requiring me to pay for the service. The office also kept resubmitting bills to my insurance company, and I kept receiving EOB denials from my insurance company. I'm uncertain, but I think they may have changed codes each time to try to get paid. When I had finally had enough, and told them that I was going to a different dentist, the first thing I got was an email and a letter requesting payment for the last cleaning. I paid this final bill, and I requested my dental records. I told Dr. Sisk that I would come to the office that evening to pick them up. He told me not to, that he would send me a letter first. This letter told me that the records would be emailed to whatever address I requested once my signature was received. I have sent their office this request to the email address shown on their website with the signed document attached, THREE TIMES since Sun, Nov 25th. They did not even have the common decency to reply to my emails. So, if you want a good dentist that does not play games, does not try to run up your bill unnecessarily, and is not disrespectful, I *HIGHLY* encourage you to look elsewhere.

Never had a issue with each visit staff is friendly and I'm in and out within a decent amount of…read moretime. Very nice and caring staff and hygienist.

In mid November, my husband started to experience severe tooth pain. They were able to get him in…read moresame day to take a look and letting him know he needed a root canal. The dentist said she could refer him out to a specialist but would love to do it in office, so my husband just made the appointment with the dentist. When he went in, she started the procedure and had to stop due to the dentist perforating a root during the procedure. She then referred him out to a specialist for us to find out the error could NOT get fix and the tooth would need extracted. Once I informed the office the tooth needed extracted, they said a referral would be sent to an oral surgeon. I waited for the oral surgeon to call and never received one so once I called they informed me they never got the referral. The oral surgeon was also booking 1.5 months out for extraction and implant consultation appointment. I then called the office again to see if anyone could speak with the oral surgeon about getting in sooner than 1.5 months and they seemed reluctant to help but said they would try. A few days later I followed up with the oral surgeon to find out they never heard from the dentist and still never received now the second referral. There was a cancellation with the oral surgeon so we were able to get in for a consult sooner than anticipated. After the consult appointment, I reached back out to Center Street Family Dentistry to see if they would be willing to help cover any of the cost for the extraction and implant procedure. I was told "probably not" but they would get back to me. After another week, never heard anything so I called and was told that because of the consent form that my husband signed before the root canal procedure there was nothing they could do. No, there was nothing they WANTED to do. This office needs to work on customer support, anytime I was told they would call me back, they never did and I had to call them. 5 STARS for creating more work for us and wiping your hands clean of a problem you made worse. 1 star for the HUGE inconvenience this made on our lives both emotionally and financially and being absolutely ZERO help.

Fantastic dentists have been going here for years! Recently, my teeth cleaner left, and I was super…read moreupset I wouldn't get another as gentle or thorough as she was, but to my surprise, I've gotten someone just as amazing! Have the friendliest girl clean my teeth she always makes the experience pleasant! Both dentists are great, too!

Kirk is an excellent dentist. I'm handles with care. The office staff is amazing. I would not go…read moreanywhere else. Sincerely, Malonda C.