They USED TO have good doctors on staff, but they recently fired nearly all of them and replaced…read morethem with younger, cheaper kid doctors. Shameful. I am following my respected, talented and more knowledgeable physician to his new practice in Frankfort. Additionally, I have had billing issues with them in the past year. First, I had to see my doctor's Nurse Practitioner (he was unavailable, and I needed to see someone), and WellGroup had her registered with my insurance company as a "specialist", so my $20 co-pay just got jacked to double at $40. I paid twice as much to see someone with less education. Does that make any sense? My second billing issue occurred in May. I had an appointment and when I arrived, I paid my $20 co-pay (or I would not have been able to see the doctor). Luckily, I paid with my debit card. A couple of months later, I received a bill for $20 with a May date of service on it. Hmmm. I ignored that statement. The following month, I received another statement. That one I did not ignore. I printed my debit card statement showing the payment made to WellGroup on the date in question, wrote a note on the statement and sent the two pieces of paper off to them to show payment had been made. A month later, I get another statement. Now, I called them. The person I spoke with admitted that they had received my payment at time of service but had somehow "miscoded" it. Fine. Whatever. Fix it. I was assured that they would. Guess what I got in the mail a week ago? A letter from a collection agency looking for that same $20. The drama never ends. WellGroup is not a good place to go to anymore. Period. They care more about money than their patient's health and well-being.

OMG! Went in for a pain in ass pimple and the Dr. said it…read morewas CANCER! Referred me to the Lady Dermatologist, and you'd think they'd take a biopsy? Not! WARNING: Always get a second opinion. It might save your life with these quacks! By the way, it was a pimple.

This place sucks...i was checked in within 10 minutes and waited an hour and a half and never saw a…read moredoctor, got so frustrated I left. 6 or more employees hanging around and doing nothing....find an alternative to this pit.

This is a terrible place for health care. It is impossible to call them directly. You have to go…read morethrough several operators, who can never get a nurse or doctor to respond, so they leave messages. Calls that are supposed to be returned in 2 hours are never returned. You cannot get a doctor; instead, it is all NPs, which can be fine, but they are overworked and do not return calls. I had a UTI, and after 4 calls, I finally got someone to schedule a urine test, which I did on a Monday. The receptionist said the results would be in later that day, and I would get a call. No call Tuesday, so I called 3 times and got nowhere. I was told my results were at the front desk. They were not. I called 4 times on Wednesday, and several hours later received a call with a nurse with a nasty attitude, who told me my results were not in yet--3 days for a urine test? She was rude and condescending, and didn't care that I had been given incorrect information over and over. She said the results would be in today, but I'm not holding my breath. A month ago I went in for my annual Medicare checkup and they took 6 vials of blood and did all sorts of test--all good--but no one ever reached out to tell me the test results, so I had no idea if I needed to make another appointment or not. Their communication skills are abominable! I am returning to my old GP because Oak Street Health is just terrible.

I have been going toOak Street health for the last 2 to 3 years. more change of doctors than I had…read more quality pure service is below average. The response time is below average. They do not have a good bedside manner and most of the time you're talking to a than a doctor very unhappy with the quality of service. I've called times about one issue never get called back. My wife has had such terrible service and I'm just not the type of person to give anybody a negative review but before you schedule an appointment with Oak Street search other options because that option is not good for you senior citizen and I believe in my heart that they take advantage of all senior so this is my observation you could have your own, but I would never go back there personally and my wife won't either