Poor Bedside Manner (Customer Service)
I have pretty strong convictions about how customer service, should be provided, since I work in a professional service myself. If I should receive poor service, I can feel very frustrated at times, and in an office where you expect to receive top quality, professional, discreet service as advertised, and you do not - it is very frustrating...especially when my health is concerned, and it was in this situation.
I chose this attorney to assist me. . It is the integrity of an attorney that makes him worthy of one's business, not location or convenience. When someone retains an attorney, they are trusting that attorney explicitly. To have employees especially or that attorney treat their clients condescendingly or as less a human being than they are is not acceptable. That is how I was treated by a select few employees in MR BOWEN'S office. After voicing my concern about this, even MR BOWEN himself met the others' quality of attitude and suggested I find another attorney. This after he refused to release my case to a more suited attorney for me. This man only wants money and control. He made accusations about me that could not be further from the truth - and instead of asking me about them, he just assumed it was accurate, and lost my vote forever...and anyone who asks my opinion of him!
If you call during lunch...Beware! The answering machine does not pick up...THE WIFE DOES...AND SHE BITES!
Because this business is a law firm, they should know how important it is to treat individuals with respect, kindness, and the with the basic knowledge that customers are their livelihood.
Important: I am a non-drinker. Anyone who knows me knows this is the TRUTH. THIS OFFICE HAS ACCUSED ME OF BEING A DRUG ADDICTED ALCOHOLIC! If you know me, you know how absolutely wrong and even funny that is!! This is supposed to be a professional attorney. read more