This group clearly doesn't give a sh*t about its patients and their well-being. All they want is to…read moresteal your $. After paying over $15,000 in insurance premiums to Dr Kumar, I finally had reason to see a doc. When I arrived at the appointed time, the office refused my coverage. They informed me that this happens all the time, people choose Dr Kumar as their Primary Care Physician on Anthem's website, but Dr Kumar doesn't take Anthem EPO. So she gets the premiums when patients are healthy, and then refuses coverage when patients are in need of care. CRIMINALS. They refuse to update their misrepresentation on Anthem's website. They should all go to prison.

Dr Kumar is not very personable. I am currently searching for a new family doctor…read more If I could give the office staff a negative 3 stars I would. We have been coming here for a while. The office staff is HORRIBLE. I have never experienced this degree of pure laziness in my life. I had to fill out new paper work online and email it to them before I could make a new appointment. You can't even make an appointment with them. They give inaccurate information. They let a previously employed doctor take my patient/personal files to his new office without permission. I never authorized them to be transferred. Isn't that illegal?

This doctor has been horrible with my grandmother. I took her to mittal twice for her breathing…read moreissues, gave an inhaler both times. She was rude about it bcuz I was being pushy, for good reason. My grandma was hospitalized shortly after due to a cancerous tumor in her lung. She is either lazy or does not care or both. Very disappointed in this doctor.

Came in not sure what to expect but the doctor was professional and respectful. They took the time…read moreto listen and gave practical suggestions rather than just rushing through. Seemed to really know their stuff and kept the conversation on point. I liked that they asked follow up questions and gave a summary at the end. The wait was a bit longer than I hoped but honestly it was worth it cause I left with peace of mind.

The good Doctor and his staff have been a Godsend for myself. For years I've had just about every…read moredifficulty you could imagine dealing with a mainstream commercial healthcare provider (Kaiser, Aetna, Stanford). The Doctor is spot-on, actually listens to you, and does not beat around the bush or hide his concerns like others. It does not matter what your issues, background, or medical history consists of, he takes a human approach and gets the job done. I could not recommend anyone else for a PcP or Cardiologist, especially in the town of Gilroy. Did I say his staff is the best?

Just like others have said recently. Went there one time and it was my last. I was hoping to have a…read moregood experience and find myself a PCP but did not happen at all. The complex area is nice and quiet but it all goes down hill from there. Upon coming in, the reception starts talking about money and payment. Rather than welcoming a new patient. After the back and forth about payment, I corrected the receptionist that the health check should have no charge. My insurance cover this and I never had to pay for annual checkup. Finally, after some back and forth, it was corrected with insurance. The weird thing is that I gave all the this info when I scheduled. This should have been check beforehand. Next was seeing the doctor. He just came in and just ask a bunch of questions and just sent me on my way. He didn't spend any time to know about me or my health. Felt that there was no quality care given. If you looking for doctor to build a relationship and cares about your well being, this is certainly not the place.

Dr Lim is really good! Informative and thorough. The other physician Assistants also make me feel…read moreuncomfortable, so if you go here I recommend DR Lim. The administration (Front desk staff) are terrible, they're rude on the phone and in person, it makes the overall experience pretty bad. They're all business and no great customer service skills. Good luck getting a smile out of these women. Also, that glass window in the front doesn't prevent patients from hearing what they say, so you can hear when they're talking bad about patients or when the go on and on about someones boyfriend or their daily life. They need a separate place to chit chat amongst themselves. In addition, the front desk person asks loudly about insurance details and private info from patients WHEN all the patients can hear in the waiting room, talk about boarder line Privacy violations, they really need to consider the set up of the waiting room or wait until the patient is inside the clinic to ask private questions.

I visited Dr. Lim for a Physical in March. I had not been for a physical for a couple years, and…read morewas recommended this Office by my wife, who had a great experience. After arriving at the office, and filling out paperwork, I waited for an hour and a half in three different patient rooms. Dr. Lim was very quick with my physical, but gave me a clean bill of health. The issue with this office came after my visit. I discovered that Dr. Lim incorrectly coded my visit as an Office Visit. Well Visits were covered by my Health Insurance, but Office Visits for non-necessary medical purposes were obviously not. This office incorrectly coded my claim to ensure maximum payments. I thought this could have been an honest mistake, but after calling for a correction, I was told that I was wrong, and that the claim was correctly coded. As someone who has worked in Health Care, I am aware that this occurs, but seeing it happen first hand is surprising. Be aware that visiting this office may mean an incorrect coding of your claim.

Update appointments are way easier with the new online system in place. You can download My chart…read morefrom the Google playstore and follow the prompts. No more automated systems or long wait times! I absolutely love it!

This was actually the worst clinic I have ever been to in Santa Clara county who has racist…read moreemployees. I am a healthcare worker who treats in home children with ASD, so I was prepared to walk into my appointment to get COVID vaccinated in order to continue working. As I stepped to the door there was a white blonde lady, gave me 'Karen' vibes, and immediately said "you were here just now." And I'm standing there confused because I've never seen this woman in my life and I was just trying to get my shot. She then said "you just spoke to my manager" and that was when I realize she must've mistaken me for someone else. She scoffed and didn't bother taking my temperature and just tossed me aside to wait for the manager while everyone else got to go in smoothly. I was on time for my appointment, but waiting for the manager took so long I left. I have just never experienced such discrimination or generalization as an Asian American? Definitely not something I expected at any hospital considering I was wearing a mask so how can they have the audacity to say I was just here. I came in on Wednesday 1/13/21 at 11:45AM if anyone can investigate who was currently the front door shift taking temperatures. I was disappointed in the service here as I wasn't able to get in for no reason, I read the guidelines and none of which I experienced. I may have been disrespected here, but what bothers me the most is that now my YOUNG patients have to wait another week to resume treatment with me due to the ignorance of people who make assumptions. Maybe there was another Asian girl with blonde hair before me, but to call me someone else with no justification? I was beyond confused and agitated at this lady.

I felt comfortable through most of the visit. The doctor was polite and actually seemed to care…read moreabout getting a full picture of what I was dealing with. They asked about how I'd been feeling and even checked on a few unrelated things to be sure. They explained what they were thinking which helped me understand better. The front desk was helpful and didn't make me wait too long. It felt like they knew what they were doing. Would recommend.

Dr. Kumar is one of the best physicians I have ever encountered. She asks lots of good questions,…read moreand then actually listens to the answers! Her recommendations are always very practical and makes the patient feel they are involved in the decision-making. She makes me feel that I am in good hands!

Rudest staff ever! Would not recommend them at all They…read morebarely sounds like they wanna help you on the phone

The staff are wonderful and the doctor is knowledgeable. Be…read moresure to make an appointment first.

It's a super small clinic but the lady in the front office is great! She always gets us in same day…read morewhen one of us suddenly gets sick. Everyone is very polite. The only problem here is that 99 out of 100 % of the time you will be seen by one of the nurses practitioners versus a doctor. Reminds me of an express care clinic. However, I love this place and use it when needed.

Staff was friendly when I arrived, and the check in process wasn't stressful at all. The doctor was…read moreprofessional and seemed to know what they were doing. They looked over my history and asked thoughtful questions before going further. What I liked most was they didn't jump to conclusions. They made sure to ask follow up questions and took notes while I talked. I felt like they were trying to understand the full picture. The visit didn't feel rushed which was a nice change from past places I've been. Overall I'd say it was a solid visit.

Awesome family practice doctor. She has been great with needed referrals and treatments when…read morecomplex health challenges arise and will listen carefully to your health concerns and make you feel like your input into your care is important and you feel like this is a true partnership in your healthcare journey. Her staff is caring and excellent with follow up when needed. I have been advised by her staff that Dr. Shiva will be reducing her work hours due to family commitments and will be adding a PA or NP to help with the workload and my next appointment will be with this new addition to the office, so we will see how that goes. Plenty of parking close to the door. Easy access for the mobilty impaired. The office is clean with modern equipment. The waiting area is small but had alway felt "not crowded." I highly recommend this office and the high level of care I have found there.

Every time me and my wife need assistance from the young ladies at the front desk or by calling we…read moreare treated in a way of really carering about our needs, making us feel welcomed. Really appreciate their approach and the help they provide us. Also is good to look at their smiling and happy faces Emilio and Angela de Sousa