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    Jose Matus, MD

    5.0 (2 reviews)

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    1 year ago

    Amazing physician very kind always has time to talk to you and as always fixed whatever problem happened with the front end for me

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    9 years ago

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    Texas Institute for Neurological Disorders

    Texas Institute for Neurological Disorders

    1.8(6 reviews)
    0.0 mi

    First let me say that Dr. Morales is a very nice experienced neurologist. The biggest issue is his…read morenurse and office staff. Was a new patient and needed an MRI. Receptionist said that medicine to calm me would be called in prior to MRI. (I am scared to death of getting inside that tube) MRI approaches and I see where the prescription was called in. But the prescription said that it was still pending. So I call my pharmacist to see why the prescription had not been filled. They tell me that the doctor sent the prescription in unsigned. They said I needed to call the doctor and get him to send a signed prescription. They had already requested twice but with no luck. So I call and leave a voicemail for Dr. Morales' nurse. She does not call me back. Several days pass and I get a phone call from the scheduling department. They are calling to cancel my MRI and reschedule for 2 weeks later. So I was in a battle for two weeks to try and get that prescription filled for my MRI. Now we are less than 48 hours from my scheduled MRI and the prescription still has not been sent to my pharmacist. So at this point I give up and decide that this place is probably not the best place for me. I canceled my MRI and the following appointment that I had scheduled. I will find another neurologist. I will find one that will call back and respond to their patients request. The scheduling lady was actually nice and apologized to me. For that reason I gave 2 stars instead of 1.

    Absolutely horrible. It would appear they have a lot of incompetency in the billing department. It…read morewould also appear that they have outsourced their patient support making it next to impossible to speak with anyone locally who might have a clue. They have a lot of polly parrot responses to your questions. I have been calling for a month and today when I asked to speak with someone locally who could assist with billing I was told that the billing department did not have a direct number. When I stopped by the Grapevine office I was provided with a phone number and extension that dumps you right back into the call center AND was told that the location did not have an office manager onsite. There are better places to find competent care and I would encourage you to look else where for your healthcare.

    Texas Institute for Neurological Disorders

    Texas Institute for Neurological Disorders

    2.7(3 reviews)
    8.3 mi

    I've been a patient with this medical group for 5 years because they are the only neurologists in…read morethe area. It's quick to be seen, but you'll spend more time driving back up there after each visit to get items taken care of. Each time I go for a visit or to straighten something out there is always another patient there just to straighten something out. 1.It's always a gamble if the meds will be sent in. 2. You cannot reach them by phone or email. 3. You have to physically drive up to the office to sort anything out. 4. No one takes accountability and follows up to make sure everything went through. 5. Have been prescribed meds that aren't available anymore. But never notified me. So I had to drive up and find out for myself. The front staff, nurses and Dr. Abi are very aware that their phone system doesn't work correctly. They do zero follow ups to make sure anything gets completed. Dr. Abi and everyone in the Durant office are sweet and kind. They work under Texoma Institute for Neurological Disorders. Whatever phone, and software system they have to use is terrible. You think that the Durant office would have figured out a better way to follow up with patients using an office cell phone and being forward thinking to catch hiccups within a week.

    Was late to our appointment (yes, Virginia, that's what accountability looks like) and the staff…read moreworked to fit us in. Been very happy with the service here!

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    Texoma Neurology Associates P A

    Texoma Neurology Associates P A

    1.0(4 reviews)
    8.3 mi

    I have always loved coming to this office however appointment setting people they're mean they are…read morerude they do not give you time to speak especially with the person like myself who deal with complicated migraines whom sometimes have troublesome coming up with the words you would like to say or can't remember certain things due to having these type of severe migraines and if not the appointment dates why would you have to wait 6 months to see a doctor that is preposterous I mean especially even if you just been released from the hospital that is a is an emergency appointment not something that can take time for this need to be addressed and address soon however my most favorite doctor out of this office is Dr Matus. He was kind and patient allows you to ask as many questions as needed he was a caring doctor ​

    After never receiving a call on the appointment date I was switched to another doctor abruptly. In…read morethe middle of covid despite having been going to Dr Matus by phone and appointment for years was told I needed to come in physically. Mind you I have immune system and mega lung problems. then they proceeded to drop me because I was too nervous and rescheduled 2 times. Mind you I'm also agoraphobic and have pd, neuropathy, narcolepsy and a lot of others. I have now been without meds for over a year because they refuse to take an appointment from me and are the only neurologists for miles. Zero stars if I could.​

    Jose Matus, MD - neurologist - Updated September 2026

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