Went to Dr. Baker for spine and neck issues. He did a…read morekyphoplasty on a vertebrae. Had spinal stenosis of C5, 6 and 7. His office scheduled the surgery for a fusion before the insurance had approved. Insurance did not approve it because his office hadn't turned in all the paperwork. Now I have to start all over with the process for the neck fusion. I'm going to look at a different neurosurgeon.

Excellent care, staff is very professional and caring for their patients. My decompression and…read morefusion surgery went very well and now Dr Baker will be doing surgery on both of my SI joints.

I was via this place during the passing of my father and there were times that a new nurse would…read morecome in, me and my Dad's wife and not say nothing, and or be rude. The Hospice people were very nice and kept the family updated. Sherman is in need of another hospital . If you have an emergency you really have no choice. I had a situation when I went to Wilson and Jones and had to be moved to this hospita, and a situation when I went for supposedly was a simple procedure that became a hellish nightmare with the suppose to be patient advocate, who never talked to me covered for a few horrible nurses actions, the actions of a ultra sound blood taking person. Then I had an Indian nurse who did not know how to listen to a heart and at the same visit said she read my vitals and the readings were not good, but the one nice nurse was in the room and advised her my vitals were good that day and the prior day. The Indian nurse looked at us and ran out of the room. There are several rude nurses and many non-American doctors. Also, if you or a family member need rehabilitation services after a visit, please look take a look at all available rehab places. The Reba Rehab people, who are part of TMC are on the facility to try to influence you to their rehab facility. The only reason a gave two stars is due to my visits with the facility, the team of doctors that placed my stent were all true professionals and the hospitality they all showed was true and very nice. Oh, another bit of information to know. The transfer ride in the ambulance from Wilson and Jones, which is only a couple of miles apart, cost $700.

A very heartfelt Thank You to the hard working nurses on the 500 floor. I just had my first stay…read moreat TMC and I couldn't have been more impressed by their care and concern. Thank you again for being so helpful, courteous, understanding, and also for putting up with me! C.L.

There office staff is by far the absolute rudest people I have ever encountered. No matter what you…read morecall for- schedule an appointment, follow up questions, they all seem to hate their jobs. I have not spoke to one that is professional.

If I was allowed to give 0 stars I would. I received a phone call today from one of their "a…read morecollection person(s)" from their office. She told me I would be turned over to a collection agency if I did not pay the balance I owed today. Date of service was 08-29-19 which is not even 60 days (todays' date is 10-23-19). I was an inpatient at Baylor Scott and White in McKinney. I just received the bill for their services two days ago in the mail along with several other bills I had already received and found errors and those are under review. I had not even had a chance to review this balance with our insurance carrier. She did not want to hear this, she informed me that all balances due need to be paid within 30 days and believe me she wanted a payment immediately or she would make the phone call to turn over my account since we were close to the 60 day mark. My husband took over the phone call and paid her in full. I have their name and I will not have any of their physicians attend to any of my neurological needs in the future. These days you just receive a statement and are expected to pay without question. If there is an error, it takes months to receive a refund. She was rude, and very unprofessional. I totally agree with Shelly A.

Was late to our appointment (yes, Virginia, that's what accountability looks like) and the staff…read moreworked to fit us in. Been very happy with the service here!

I hate coming here and to the Sherman location. I have to wait from 1 1/2 hrs -2 hrs to just be…read moremoved from the waiting room to the back to wait more. all my tests Come up negative and yet I still have issues but no treatments. I have to beg to be put on something. noone ever answers the phone lines and within a month for 2 diff drs in their office, my appts had been cancelled with no call to me abt this or anything! the care i have received here for a year now has been disappointing.

After never receiving a call on the appointment date I was switched to another doctor abruptly. In…read morethe middle of covid despite having been going to Dr Matus by phone and appointment for years was told I needed to come in physically. Mind you I have immune system and mega lung problems. then they proceeded to drop me because I was too nervous and rescheduled 2 times. Mind you I'm also agoraphobic and have pd, neuropathy, narcolepsy and a lot of others. I have now been without meds for over a year because they refuse to take an appointment from me and are the only neurologists for miles. Zero stars if I could.​

Long time patient and advocate of Dr Matus and Tx Neurology- they have a wonderfully friendly staff…read moreand they pay attention to my issues/needs. Please do not hesitate to check into this practice!!

I have always loved coming to this office however appointment setting people they're mean they are…read morerude they do not give you time to speak especially with the person like myself who deal with complicated migraines whom sometimes have troublesome coming up with the words you would like to say or can't remember certain things due to having these type of severe migraines and if not the appointment dates why would you have to wait 6 months to see a doctor that is preposterous I mean especially even if you just been released from the hospital that is a is an emergency appointment not something that can take time for this need to be addressed and address soon however my most favorite doctor out of this office is Dr Matus. He was kind and patient allows you to ask as many questions as needed he was a caring doctor ​

After never receiving a call on the appointment date I was switched to another doctor abruptly. In…read morethe middle of covid despite having been going to Dr Matus by phone and appointment for years was told I needed to come in physically. Mind you I have immune system and mega lung problems. then they proceeded to drop me because I was too nervous and rescheduled 2 times. Mind you I'm also agoraphobic and have pd, neuropathy, narcolepsy and a lot of others. I have now been without meds for over a year because they refuse to take an appointment from me and are the only neurologists for miles. Zero stars if I could.​