If I could rate 0 stars, I would.
On 1/17/2019, I spoke to Marilyn regarding some X-rays I had done at another office. I wanted confirmation that I'd be able to visit their dentistry with X-rays from another office. She advised I could e-mail them in and they'd get back to me with an answer. I never heard back so I called again yesterday, 1/28/2019. She said the X-rays were okay and they'd be able to do a regular cleaning. She offered me a few appointment times, but none worked for me. I sensed frustration in her voice, and even after I told her I was available ANY day after 5pm, she said she was "booked" for 6 months before HANGING UP on me. I call back to try to get another associate to help me in regards to making an appointment. Took me about 30 minutes to finally get through and be told I'd be called back to make an appointment. Never heard back so I called again today, 1/29/2019. I call back and Marilyn answers again. This is how the conversation went:
Marilyn: Hi, how may I help you?
Me: I'd like to make an appointment for a regular cleaning.
Marilyn: Have you been here before?
Me: No.
Marilyn: What do you need done?
Me: A regular cleaning.
Marilyn: (Remembering I had called the day before to make an appointment for a regular cleaning). We don't do regular cleaning here.
Me: What do you mean you don't do regular cleaning there? You told me yesterday that you do.
Marilyn: Oh, that was a mistake.
Me: Was it also a mistake when you hung up on me yesterday?
Marilyn: Look, I don't know what type of MENTAL HEALTH ISSUE YOU HAVE, but I don't need to speak to you right now. You have mental health issues.
End of call, Marilyn hung up, again.
What kind of treatment is this?
I call back to speak to the office manager and Marilyn answers once again and tells me to stop harassing her, that she was going to call the police if I continue.
This treatment is unacceptable. I was a potential PAYING patient inquiring about your services. I feel extremely insulted and disrespected.
Don't go here!!! They don't appreciate your business and tell you you have mental health issues, that is, if they don't have up on you first.
I am sure you offer some sort of discount to the patients you lure into your office for writing a 5 star review.
I am sure you offer some sort of discount to the patients you lure into your office for writing a 5 star review. Nice try. read more