This is my experience with Brown's. I had damage on the front end of my Rav4 -broken pice of grill…read moreand some paint scrapped off from a chunk of ice that hit my car on the expressway from an 18 wheeler, and had backed into another car in my driveway which caused a small dent in the back door. I went to Brown's during lunch for an estimate. That was probably a mistake because I think I interrupted the estimator's lunch. I tried to introduce myself to him and shake his hand as he tried to walk past me in the lobby, as he blasted by me asking me which car it was, he finally offered up 3 of his fingers to shake my hand. Not a good start. The estimate to replace the broken section of grill and repaint the scrape on the roof was $2,100.00. The estimator explained it is a 3 step process and really expensive to paint. The scrap on the roof is about 3 inches long and an inch wide. Only the paint is missing, there are no dents. The estimate to repair the small dent in the back door was $2,500.00. The guy doing the estimate said the entire door had to be replaced. The Rav4 emblems all the way to the interior panels of the door. WTH?? I tried to tell him that the door worked fine, there was no alignment problems, no scratches in the paint, it was only a dent on one part of the door, but he said the Rav4 was a terrible design and it all had to be replaced. All the interior parts that hold the sprare tire were busted. But I tried to explain there is no noise...indicating broken parts, there is no problem opening or closing the door. Nope he said poor design, it all has to be replaced. I asked him that I would take the tire cover off and the tire, would I see the damage. Yep he said. He never offered to remove them himself to verify. When I got home, I removed them both. There was no visual damage. I went to another shop, they are bumping out the back door for less than $500.00 and replacing the grill and painting for $350.00. They removed the cover and tire and saw there was no other damage. So, instead of paying $4,600.00, the bill is less than $850.00. I can't help but wonder if I had been a man, the guy would have listened to me and tried to do a little more diligence in estimating the work, or if I didn't come during lunch. Sorry, but I cannot recommend this shop.

I've (unfortunately) needed to visit a body shop here in Tuscaloosa more than once, but Brown's…read moremade it a simple experience both times around. My 2014 Honda Accord Coupe was rear-ended on McFarland back in 2017, and I was recently backed into while parked in town. They were able to work with both parties' insurance companies easily and took the care to do the best work and not rush anything through. The staff was very friendly and helpful throughout the process. I certainly recommend them.

They do great work......took off one star because they just cannot seem to get the work done when…read morepromised. Promised one week on a fender repair.....got it finished at end of 4 weeks.

To all those that do not won't or just r stupid like me and buy a new car or looking for a car for…read moreyour young children.... I highly highly recommend Mr. Troy and their sister company Gulf State Auto ! Heidi Sellers is whom I dealt with and she was sooo sooo very kind and understanding of my situation and worked with me in my price range. Now people this is VERY VERY important what am about to say , so please listen.... When you go and a car that has been wrecked, damaged etc...These fine people will tell you the truth! What happened to the car , the cars history! I have been dealing with a piece of crap out of Moblie and he TOTALLY never gave a friend of mine ANYTHING about the car. My friend is knee deep in trouble bc the " bad man" never EVER gave them the history and sold them a car that they knew had a bad engine AND this is the kicker. The engine went out and the " bad man " sold him another engine! Sooo my point my friends...Ask questions , get referrals and just beware. I never give out negative yelps so I can't tell you whom my friend dealt with but I can tell you that The Seller Family has been nothing but been kind, sweet, caring and wonderful. They do the right thing and will give you the history of the car. I highly highly recommend them!!! Sincerely, Lisa Peckham

I recently had my car repaired at Caliber Collision and I couldn't be happier with the experience…read more My car had a dent, and from start to finish the service was excellent. Getting an estimate was quick and easy, and scheduling the repair was effortless. The work itself was completed fast, and the team was very professional throughout the process. My car looks as good as new, and I will highly recommend Caliber Collision to anyone in need of body repair. 5 stars!

If I could give 0 stars I would, I am shocked at how Joshua leads his team as a GM. Joshua and his…read moreassociated yelled at me for asking questions about the process stating I was rude for not understanding. This is not quality representation for a nation wide collision center. I have contacted my local representatives and legal to look into this matter further as I have witnesses.

Nothing but excellent things to say about winters. I have used them multiple times in the past 15…read moreyears and their service and reliability is top notch. They are honest, friendly people. They do excellent work. Recently helped me maneuver a insurance company that was being a pain in the rear end.

From the owner: Winters Auto Body is a full service body shop, specializing in collision repair and body damage,…read morewith 46 years in business. Safety and satisfaction is our goal when repairing your vehicle, so we strive to repair your vehicle the same way we would repair our own vehicles. Arrive as a customer, leave as a friend.

I discovered a white gouge on the side of my black Lexus . I took it to Landmark Collision to see…read morewhat the cost of the repair would be. They took the car to the shop in the back. 45 minutes later they returned with the car washed and the gouge gone. They managed to buff it all out and refused to let me pay them!

The lady at the front desk had no customer service in the slightest. Super short, and sighing…read morethroughout our interaction. I will take my car literally anywhere else

I was recently involved in an accident where my vehicle was towed to Wayne's Body Shop. When I…read moretried to retrieve my personal belongings, I was told I had to pay hundreds of dollars before I could access them -- even my ID, which was locked in the car. After referencing Alabama towing and consumer law, they eventually allowed me to get my items (under surveillance, with a time limit), but not before I experienced stress and confusion. A quick glance at other reviews shows a pattern of withholding items, charging excessive fees, and refusing to release property without payment. If you're in a vulnerable position after an accident, be cautious. I'm sharing this to inform others of their legal rights and to encourage transparency and better practices.

From the owner: Specializing in: - Auto Repair & Service…read more- Automobile Body Repairing & Painting - Towing - Automotive Roadside Service

terrible customer service tint came out with a lot of bubbles and said he couldnt do anything to…read morefix it and would not do anything about it. Take your car to someone with good customer service.

From the owner: Andy's Auto Tints and Dent Repairs specializes in custom installation of window films for vehicles,…read morehomes, and commercial enterprises. We also specialize in PDR: Paintless Dent Repair technology that will quickly fix small dents and dings that come from hail damage, parking lot mishaps, and so forth.

If I could go lower I would . Had an accident and they put all the road debris in my vehicle . I…read moreprob wouldn't mind if they bagged it , but just threw it in on top of my stuff like trash. If I could rate Lower I would .

Extremely unprofessional. When paying for their services they were very rude and gave me my change…read morein all one dollar bills.