This is my experience with Brown's. I had damage on the front end of my Rav4 -broken pice of grill…read moreand some paint scrapped off from a chunk of ice that hit my car on the expressway from an 18 wheeler, and had backed into another car in my driveway which caused a small dent in the back door. I went to Brown's during lunch for an estimate. That was probably a mistake because I think I interrupted the estimator's lunch. I tried to introduce myself to him and shake his hand as he tried to walk past me in the lobby, as he blasted by me asking me which car it was, he finally offered up 3 of his fingers to shake my hand. Not a good start. The estimate to replace the broken section of grill and repaint the scrape on the roof was $2,100.00. The estimator explained it is a 3 step process and really expensive to paint. The scrap on the roof is about 3 inches long and an inch wide. Only the paint is missing, there are no dents. The estimate to repair the small dent in the back door was $2,500.00. The guy doing the estimate said the entire door had to be replaced. The Rav4 emblems all the way to the interior panels of the door. WTH?? I tried to tell him that the door worked fine, there was no alignment problems, no scratches in the paint, it was only a dent on one part of the door, but he said the Rav4 was a terrible design and it all had to be replaced. All the interior parts that hold the sprare tire were busted. But I tried to explain there is no noise...indicating broken parts, there is no problem opening or closing the door. Nope he said poor design, it all has to be replaced. I asked him that I would take the tire cover off and the tire, would I see the damage. Yep he said. He never offered to remove them himself to verify. When I got home, I removed them both. There was no visual damage. I went to another shop, they are bumping out the back door for less than $500.00 and replacing the grill and painting for $350.00. They removed the cover and tire and saw there was no other damage. So, instead of paying $4,600.00, the bill is less than $850.00. I can't help but wonder if I had been a man, the guy would have listened to me and tried to do a little more diligence in estimating the work, or if I didn't come during lunch. Sorry, but I cannot recommend this shop.

I've (unfortunately) needed to visit a body shop here in Tuscaloosa more than once, but Brown's…read moremade it a simple experience both times around. My 2014 Honda Accord Coupe was rear-ended on McFarland back in 2017, and I was recently backed into while parked in town. They were able to work with both parties' insurance companies easily and took the care to do the best work and not rush anything through. The staff was very friendly and helpful throughout the process. I certainly recommend them.

Caitlen did a great job at communicating with me and got my car back very quick! I would definitely…read morerecommen!

I had a good experience at Caliber Collision. Caitlin was very helpful and they always answered the…read morephone promptl. It definitely took longer than expected but I am happy!

To all those that do not won't or just r stupid like me and buy a new car or looking for a car for…read moreyour young children.... I highly highly recommend Mr. Troy and their sister company Gulf State Auto ! Heidi Sellers is whom I dealt with and she was sooo sooo very kind and understanding of my situation and worked with me in my price range. Now people this is VERY VERY important what am about to say , so please listen.... When you go and a car that has been wrecked, damaged etc...These fine people will tell you the truth! What happened to the car , the cars history! I have been dealing with a piece of crap out of Moblie and he TOTALLY never gave a friend of mine ANYTHING about the car. My friend is knee deep in trouble bc the " bad man" never EVER gave them the history and sold them a car that they knew had a bad engine AND this is the kicker. The engine went out and the " bad man " sold him another engine! Sooo my point my friends...Ask questions , get referrals and just beware. I never give out negative yelps so I can't tell you whom my friend dealt with but I can tell you that The Seller Family has been nothing but been kind, sweet, caring and wonderful. They do the right thing and will give you the history of the car. I highly highly recommend them!!! Sincerely, Lisa Peckham

I was recently involved in an accident where my vehicle was towed to Wayne's Body Shop. When I…read moretried to retrieve my personal belongings, I was told I had to pay hundreds of dollars before I could access them -- even my ID, which was locked in the car. After referencing Alabama towing and consumer law, they eventually allowed me to get my items (under surveillance, with a time limit), but not before I experienced stress and confusion. A quick glance at other reviews shows a pattern of withholding items, charging excessive fees, and refusing to release property without payment. If you're in a vulnerable position after an accident, be cautious. I'm sharing this to inform others of their legal rights and to encourage transparency and better practices.

From the owner: Specializing in: - Auto Repair & Service…read more- Automobile Body Repairing & Painting - Towing - Automotive Roadside Service

Worst auto repair place I've ever used. I got multiple calls and text messages about when my car…read morewould be ready which was a week longer than what I was told at drop off. Then the messages stopped, so I called to make sure my car would be ready. Only after I called was I told it would be a week longer because of a defective part. Then I called at the end of that week because I had heard nothing from them again. Then they stated it was actually that the wrong parts were ordered and it would be another week. I was finally told on Tuesday of the next week that my car would be ready by the end of day Wednesday. Big surprise, it wasn't! Then they said it would be ready by 10:00 the next morning. I called at 10, and then they said 12. I showed up at 12:00, and they wouldn't let me have my car. I was told it would be 1:00, then 1:30 in the same conversation. I still don't have my car after 6 weeks, and all it needed was a bumper and hood!! Also, their original estimate was $4,000 less than what they charged me. I tried this place because the amazing place I usually use was booked till June because they do great work. I could have just waited and used where I usually go and would have gotten my car back before this place.

Just needed to get someone to take a quick look at my cars damage to get me an estimate of the…read morecost, was not looking to get fixed, and was denied someone to take 1 minute out of their day when there were multiple people in office just sitting on their computer.

If I could go lower I would . Had an accident and they put all the road debris in my vehicle . I…read moreprob wouldn't mind if they bagged it , but just threw it in on top of my stuff like trash. If I could rate Lower I would .

Extremely unprofessional. When paying for their services they were very rude and gave me my change…read morein all one dollar bills.

They were very cordial. The work was done quickly and accurately. The location is convenient.read more

Handled my repair quickly, plus diagnosed and fixed another problem. Friendly, reasonable.read more