Thanks to A1 we are enjoying our soap stone gas stove and staying toasty warm this winter. Very…read moreprofessional! We're glad we found your service.

Fantastic service! We needed a new fire log and the A1 team was able…read more to advise us on what was needed and kept us in the loop the entire time! Krissi runs the office like a pro and stays on top of all the communication! Keith came out (a week early, due to a cancellation) and replaced the old log with a new one that looks beautiful and works like a charm! Clearly the best service for a fire place in the Greensboro area! Five stars! Highly recommended!!!

It's not cheap to maintain a gas fireplace, but since you need to, this is a good company. Shawn…read moredoes an excellent job. This time we needed a couple of repairs on 18 y/o fireplaces. It always looks like I have a brand new unit when he's done.

This is a fantastic husband and wife owned business. Our Non-Vented Gas Log Fireplace hadn't been…read moreused for a few years, and I had long ago turned off the gas supply to it. Fast forward to now, and I need the Oxygen Depletion Sensor inspected for a home refinance. I made the appointment approximately Jan 20th and the first available was Feb 12. Being in the middle of the winter a 3 week wait wasn't bad at all. Shawn Woodward came at EXACTLY the appointment time. No time ranges with Shawn. His wife said 10:30am and that's when he pulled in. He stayed for about an hour, inspected and cleaned everything. Then he replaced our remote control unit, turned the gas back on, and viola a working fireplace. Shawn was incredibly polite and informative throughout, and the final price was very fair. I will be setting a yearly inspection/cleaning appointment with Shawn for the late fall soon to start building a yearly fall habit. I highly recommend this great company!

This guy took a deposit, reschedule 3 times and went silent. Don't use this guy. I took a risk…read moreusing him, but he seemed like a nice guy. Hopefully they at least take down his profile since he is not legit.

From the owner: Local family owned company specializing in gas fireplace service, gas fireplace repair, and gas…read morefireplace installations. Our team at Fireplace Professionals can quickly diagnose your gas fireplace issue and quickly make the repair. Gas fireplace service Gas fireplace repair Gas fireplace installation Gas fireplace installations Gas fireplace cleanings

Worst business owner I have ever dealt with. Sloppy work and over priced. Shows up late and takes…read moredays to finish a job that takes a few hours. I think you have the wrong person. My name is not Brooke?

I have left messages from them to call me and set up a time when they could do my furnes chimney…read morebut they will not call back

We had James over to inspect our chimney and insert when we bought our house in Statesville. He…read morecalled before coming as a reminder and was on time. James did a very thorough inspection of the system top to bottom and fully advised us of its condition and although he said that it was ready to go he made some longer term recommendations that we should deal with next year when we get ready for the new cold weather. I feel that James did an excellent job and I will hire him back for future work and advice. Also he came expecting to clean the system and said that it didn't need it so we were happy with only being charged for the inspection which was very honest and reasonable.

They arrived on time and completed prompt excellent work. They respected my home and completely…read morecleaned up when they completed the job.

Jesse was early for the appointment, very friendly & extremely informative! We have a gas…read morefireplace and he put a cap on the chimney. He also cleaned the birds nests before capping. His price is fair. It's great to deal with a Professional who is a Local Small Business Owner!

Great service! Jesse kept in touch, did a thorough job, and even reviewed how to properly use a…read morefireplace with us. He also gave us some advice. He was friendly. I highly recommend him.

Not only overpriced, but extremely rude! I said thank you because I was given lower prices. No…read moreneed to be rude.

Great job cleaning chimney and installing cap. Very professional, polite and did a great job…read morecleaning everything up. I feel safer knowing the chimney is clean. Thank you so much!

Purchased my spa a year ago and this location is amazing! Customer service is the BEST and they not…read moreonly completely stand by their product but are always available for guidance with any questions...Thank you Carolyn and Tyler...you are the Best!

If you're looking for someone who will listen to what you really want and then help you Tyler is…read morethe person to talk to. I called him with some questions and he was very knowledgeable and friendly.

Paid in full upfront after being promised the work would be completed in a timely manner. It's now…read morebeen 4 months since payment, and this is all that has been done. The contractor and crew have not been on-site for over a month. Communication is inconsistent--each time he promises to come "tomorrow" or "next week," but never shows and never follows up. It's unbelievable and unacceptable that someone would take full payment and not complete the job. Do not trust this business. I will be seeking legal action soon.

Hiring Ricardo Ortiz(Outdoor Experts llc) was one of the worst decisions I've ever made. He…read morepromised to have my retaining wall completed by April, and it's still not finished. The first wall he built literally failed before it was even done. When he came back, he only completed part of the work, then had the nerve to ask for the final payment "to help him out" even though the job was nowhere near finished. When I refused to pay for incomplete work, he packed up, left, and completely stopped answering my calls. I'm now stuck with a half-built, failing retaining wall, out nearly the full payment (all but $2,000), and zero accountability from him. In my opinion, Ricardo Ortiz is completely unreliable and unprofessional. Save yourself the headache and money -- do not hire him.

John and his crew are knowledgeable, professional and…read moreresponsive. We highly recommend them. He recently repaired our flues on our new home in Elkin. The house was built in 1952 and water had been penetrating down from the missing chimney cap. The freezer and thaw cycle had dislodged all 3 flues. He removed and replaced all. He turned a disaster into a success. It is not often that you can say 'exceeded expectations' but that's what he did.

Amazing work!!! Highly recommended. They were prompt and very professional. Hard working.read more