My mom has had a State Farm insurance for 55 years and had wonderful experiences with Jim Edgar Insurance. The Johnathan Yu agency was very kind to me when my mom passed away and told me that the house was still insured. At least 5 times in communication with them, they continued to assure me that my mom's house was insured. When I no longer had any cars under the same policy, they decided that the house had to have a policy under my name. The underwriter inspected the house and decided not to renew the homeowner's policy due to moss on the roof. With only a month notice and in the winter, they have terminated the policy. Shame on this business with the way the treated a customer of 55 years. There's no transparency with this agency read more

I had been with this agency for a decade and when we had to file a claim on our roof - State Farm refused to respond to communications on the claim, dropped us in the middle of trying to work through a dispute on the claim. The Johnathan Yu AGENCY would not call us back so we can make decisions on what we need to do next on trying to get them to extend our insurance since no one will insure us with the open dispute on the roof. the CLAIMS agent has told us they were too busy to work on our claim, and NOT RESPONDED FOR 2 MONTHS to the dispute submission. We had full coverage on the roof - State Farm has done everything possible to try to get out of covering the damages and extending the timeline to try to run out the clock on the claim. read more

The service at this State Farm agency is pristine. I was guided throughout the process of entering into several different insurance policies by an outstanding agent, Michelle Wang. She is experienced across a spectrum of various insurance products and offered me personalized service. Instead of being transferred to several different agents to lock in verious policies, Michelle was able to help me every step of the way. She used her widespread knowledge to tailor policies applicable to my specific situation instead of pushing unnecessary insurance coverage. I would highly recommend contacting Michelle for your own specific insurance needs. read more

I've been with this agency for a very long time. They are good processing changes to our auto policy but recently we had issues with our main sewer line that required it to be replaced. We didn't have SERVICE LINE COVERAGE so we have to pay about 11k to get it fixed- nothing from State Farm. I underStand that if you don't have coverage you don't get a claim settlement but why, in all the years we've had our SEVERAL policies with State Farm, didn't a licensed agency do an insurance check up, review our policy and recommend the SERVICE LINE COVERAGE? That's the reason I placed my business with a local agent. I know the coveragE is very inexpensive and I'm sure StatE Farm loses money when there's a claim... read more

Elaine Tam was my agent and she rocks! She answered all my concerns and questions patiently and clearly. Very good attitude and helpful! Always responsive whenever I tried to reach her using text messages, emails or phone calls. I even invited her to the University to be guest speaker for our association! See how much we trust her professionalism :) read more

I have been with State Farm for years and they have always been awesome! Brittany has always been my agent and she is dependable and always goes above and beyond to see that all your needs are met and getting you what you need as soon as possible. Brittany is the absolute best because you always want someone there for you when important issues are at hand. Thank you for all you do Brittany!! read more