I had a great experience with the dental team for my daughter's first pediatric dental visit! I was…read morevery disappointed though for a couple of things: 1. The front desk team never told me on the phone when I called that the dentist was out of network for my insurance. So that left me in fact with a payment I was not expecting as I was told over the phone it was completely covered. 2. The paperwork for this place is a little over the top. I'm bummed as I don't know if I'll be returning due to the out of network costs. Next time when someone asks on the phone about coverage please tell them the doctor is out of network so they can plan accordingly.

We have been coming here for two years now and have always had a wonderful experience! The entire…read moreteam is so kind and patient with our son who has ASD. I wouldn't trust anyone else with our son's needs, he was smiling and laughing the entire visit!

The worst absolute worst dental office. The owner hired their nephew to be the manager and he's a…read morepompous arrogant man. I went in complaining about pain on my upper right teeth and said my gums feel inflamed and it hurts constantly, and the dentist DR LAUNDRY WHO I DO NOT RECOMMEND, told me there was nothing wrong. Then I come back for another problem and she tells me I need a root canal done. I looked at her in pure shock like how are you trying to tell me I need a root canal MONTHS later after I already complained prior about my pain ? Then I went because I had bad TMJ pain. The dentist who saw me stuck her finger in my mouth and said I have no idea what to do for the pain. It was just bad after bad after bad. I went to a tmj specialist and they told me that family dental is wild for not giving you lidocaine for the pain. Long story short I explained my frustrations to this manager named Morgan... he had me on speaker, and as I told him everything.... He responded with I don't care and if you don't trust us, why do you keep coming back. I will admit, I blew up on him over the phone but he deserved every bit of my bad mouthing. I will be contacting a lawyer. Morgan doesn't know how to run a dental office and should be fired for the way he spoke to me BEFORE I blew up on him. Ps. THEY SCAM YOU AND THEY WILL CONTINUE TO DO SO! ALSO THEIR OFFICE HAS GOTTEN DUSTY AND DIRTY AND THEYRE ALL UNCLEAN AND UNPROFESSIONAL! I know THREE PREVIOUS EMPLOYEES WHO WARNED ME BUT I DIDNT LISTEN !

I've been coming to Dr. Lin for years and now with new building office, I love them even more…read more Great customer service from the moment you walk in and by the time you leave with your dental care bag.

Oh ya, one other thing. If you are a parent, try saying "hi or hello" to him. He didn't…read moreacknowledge a simple "Hello" to parents when he's in between patients. Somewhat odd.

Called in to ask Dr. Lee if he could me scan 4 models and the girl answering the phone told me he…read morewasn't interested. How would she know with out asking him first. This is very poor for public relations, makes me wonder what other things he doesn't know about that should know.

Went to see her April of 2023, have been seeing her for over 10 years, and couldn't recommend her…read morehighly enough. She and her team are knowledgeable, professional, and thorough. Regarding Covid-19, she has several large air purifiers running, they are wearing good masks properly, and see less patients at a time than they did pre-pandemic I had my Aranet4 co2 meter running and reading never rose about 600 ppm, which is great considering outside air reads at 420 ppm. As someone who hasn't had Covid to date (unless it was asymptomatic), I felt comfortable unmasking.

Dr. Novinsky is the by far BEST dentist I've ever had! I've been going to her for close to 19…read moreyears. She knows my teeth (and my quirks) so very well. She never tries to upsell me anything. In fact, she does the opposite and gives me options that are less expensive. Before she does any work she will take the time to thoroughly explain what she's going to do. And when I moved back to the South Bay I took time off work to drive all the way to Foster City to get my teeth cleaned...that's how good she (and her staff) are! I'm bummed that I can't continue going to her for my dental needs because I recently moved to Texas about 6 months ago. I wish I could relocate Dr. Novinksy and her entire staff to San Antonio! I'm now in the process of finding a new dentist who will have to live up to Dr. Novinsky's standards. It will be so hard for me not to compare this new person to her! They all ROCK!

We love Dr Chui's dental care. We've been her patients since 2007. Even after moving to the east…read morebay we still go to Foster City to get our teeth checked by Dr Chui. My brother in law's family moved to the east bay before us and they too go to Dr Chui's office. She does a fantastic job for our kids and nephews too! Highly recommend!

Pros: Friendly staff and dentists, good communication…read more Cons: The cleanliness of the practice (same gloves used on mouth, used when leaving area to collect other things, rummage through cabinets, etc), Billing - if you've closely reached your insurance $ cap and you are close to the new calendar year where the $ cap restarts, you will NOT be informed that your next procedure is better off for you financially if you wait 2 more months. Speed - a good thing if you are limited on time. I felt the conveyor belt approach here and didn't think it was too thorough - but a means to get you in and out their hair fast.

We had to switch our kids' dentist because of insurance, and I was honestly dreading the process. I…read morecalled several places, but most weren't accepting new patients. That's when I found Smile Stories (close to home and in-network) so I decided to give them a try despite the small number of reviews. I'm so glad I did! The staff made the transfer process smooth and stress-free, and both Dr. Lisa and Dr. Joyce are fantastic - patient, kind, and very knowledgeable. My kids actually enjoy going, which says it all! The whole team is professional, welcoming, and genuinely caring. What started as a stressful insurance change has turned into such a blessing. Highly recommend Smile Stories Dentistry!

Avoid this clinic if you value your time. After waiting over two months for an appointment and…read morecompleting a mountain of repetitive paperwork, the office called just days before our visit to cancel. Despite confirming our insurance when we booked, they now claim they've "reached their quota" for our provider. They knew my insurance info for months; waiting until the last minute to drop us is unprofessional and a total waste of effort.

Amazing Pediatric Dentist!! Dr. Ramirez is an angel! She did an amazing job extracting my…read moredaughter's tooth. She was gentle, kind, and quick. The office provides headphones and had a kids movie playing the entire appointment. All kids are at ease and in good hands with Dr. Ramirez and her incredible staff! Thank you for everything!

I agree with the person who described the lack of compassion towards children from Dr Ramirez,…read morebordering extreme in my opinion. My daughter had a loose tooth for a bit longer than Dr Ramirez thought was acceptable. This dentist proceeded to try to pull the tooth out herself without any pain relievers or any way to mitigate the pain. The tooth was simply not ready to come out as evidenced by the fact my daughter left with the tooth STILL in place, tears in her eyes and a new fear of dentists she NEVER had. The "pull" they use to attract kids (the tv and games and such) was not enough to have my very playful 8 year old want to come back. I already knew after this we were going to change dentists. That was accelerated when my son's teeth broke on accident, the nerve was showing on two teeth. This is considered a dental emergency. The pediatric ED wanted to sent my son to his dentist emergently to get it fixed and would not let us leave without an appointment for that day. Lo and behold, Dr Ramirez was in vacation and DID NOT have a back-up dentist to cover her patients in case of emergencies. She left us stranded, which led us to stay an extra 3 hours as the ED doctors and I worked on finding a dentist who could see my son that day. This was a blessing in disguise, however as we found Dr Oahn Le in San Mateo. What a treasure of a find she was! Not only is she the BEST dentist this almost 50 year old woman has met, she teaches dentistry at UCSF and I believe she is also a member of the Board of Dentistry. Dr Le LOVES dentistry, loves teaching, loves her patients. After working on my son's teeth (remember, he was not a patient of hers already), she called me back that same evening to see how he was doing. Dr Le was shocked and disappointed to hear about Dr Ramirez's lack of back up coverage and the way she approached my 8 year old's tooth. I am glad to say that through our ED experience we found an amazing dentist who truly cares and is so good at what she does. My daughter STILL has lingering fears of dentists (she is 10 now), but she easily goes to Dr Le knowing she is safe. There is absolutely NO need for "tough love" when it comes to dentistry and kids. Since this dentists thinks that's a thing, maybe she should consider working with adults instead. I don't see her cold and icy personality doing well with that population either tho.

The Best Pediatric Dentist -- A True Lifesaver!…read more We had an incredible experience with Dr. Laleh Vakili, and I can't recommend her highly enough. After some truly upsetting experiences with previous pediatric dentists -- including one who wanted to put my daughter under general anesthesia for five supposed cavities (which turned out not to be true) -- we were desperate to find someone honest, kind, and competent. Enter Dr. Vakili, who was all that and more. She was able to see us on short notice, and from the moment we arrived, it was clear we were in the right hands. Her entire team -- from the front desk staff to the hygienists -- was warm, professional, and incredibly well-organized. The atmosphere is welcoming and child-friendly without being over-the-top, and everything ran smoothly from start to finish. Dr. Vakili took her time to explain everything clearly, gave my daughter a thorough exam, and quickly realized that the previous treatment plan was not only unnecessary but completely overblown. She addressed all of my daughter's real dental needs in a single visit, with incredible care and attention to detail. It is rare to find a healthcare provider who is both technically excellent and completely trustworthy, but Dr. Vakili is exactly that. If you're looking for a pediatric dentist who will treat your child with integrity and compassion -- and not push unnecessary procedures -- this is the one. I only wish we had found her sooner.

Here's the updated review:…read more Dr. Vakili contacted me and kindly waived the bill. Unfortunately, she asked me to find another dentist because they do not match well with my insurance. It would be helpful if this information was clarified upfront to prevent situations like mine.

Great care. Nice staff. I have very sensitive teeth. The…read moredentist took great care to not hurt my teeth.

Absolutely amazing dental office! The entire team is kind, caring, and professional. The office is…read moresuper clean and welcoming. Dr. Imani explains everything clearly and are very honest about treatment options. I feel well-informed. Highly recommend!

I've been coming here since 2023 and can't say enough great things about this dental office. I…read morerecently moved to SF and considered finding another office closer to me, but I just couldn't make that change. The entire team is warm, professional, and consistently makes each visit feel easy and comfortable. I really appreciate how clearly everything is explained and how well the appointments are run. Huge shoutout to Roxy the dental hygienist, who is amazing! She is so gentle, thorough, and always makes me feel at ease during my visits. Highly recommend this office if you're looking for a place you can trust long-term!

Hard to believe I am leaving a 5 star review for a dentist (or any review for that matter) but Bay…read moreStar deserves it. My family recently moved to the area and we found Bay Star Dental. The team and the service here is exceptional. Appointments run on time, what a crazy concept, and the staff is very friendly. Surprisingly, they have some pretty fancy chairs while your teeth are worked on and they're very comfortable. The rooms are clean and modern with large displays that show not only the work being done but your actual costs! In a world where providers are pushing costs as low as possible, Bay Star's dentists do the actual work themselves. Dr. Tai cleaned my teeth and spent time just getting to know me as a new patient. I needed to come back for a filing to be repaired and to say that Dr. Tai is a perfectionist might be an understatement. I have never had a dentist take the time to discuss his plan, what my desired outcomes were, and then to spend as much time as was required to get it perfect by his standards (mine are clearly lower and it's my teeth!). Definitely will be our dentist for years to come.