I bought a brand new build, single family home in late August 2022. The flooring all through the…read morekitchen and main living space is already going to need to be completely replaced, due to the interlocking feature of the LVP failing. This issue has also caused pieces to splinter/peel upward because the flooring is not laying flush, as it should. The house has been very well maintained since I bought it and no water damage/excessive wear and tear has occurred to cause such an issue as this. According to a flooring expert that assessed the situation, he stated the flooring had to either have been defective or installed improperly. He said it was likely the latter. Disappointed in the quality, given it's only been 2.5 years since it was initially installed/built. Unfortunately, I will likely not be recommending, nor choosing to go with Hubbell Homes in the future because of this.
UPDATE #1: Addressing Hubbell Homes Response- To date, I have received zero correspondence back from the Warranty team, as you stated you had provided with "next steps" or the contact information for a floor installer to come and take a look at the floors. I would like to think you are not blatantly being dishonest in saying you provided me with said information, when in fact you did not. So in any case, please provide me with the contact information of the floor installer you're referring to. I look forward to hearing from you.
UPDATE #2: I was hoping that I would not have to leave another review, but unfortunately, this seems to be the only way I am able to get any sort of movement/correspondence from Hubbell's warranty team. So here we go. After working with a contact Hubbell gave me (Jason Young at ProSource Flooring), per his direction, I had a comprehensive flooring inspection take place to help determine whether it was a defective/warped batch of LVP flooring that was to blame, or if it had to do with the surface (concrete). This revealed it was very clearly issues with the concrete..mind you, it's a single level, slab home. Despite it not being the flooring manufacturer's problem, we were able to get brand new, upgraded LVP to replace the failing existing flooring (mind you this is a house that was a brand new build completed in August 2022 and ALL LVP flooring, as well as floor boards/trim had to be completely removed by us prior to new flooring being installed). We had this new flooring professionally installed August 11th-August 14th. NOT EVEN A WEEK AND A HALF LATER, the new flooring has already started failing throughout the primary living space (kitchen and living room) **see video of this attached to this review, taken August 23rd**. Immediately upon seeing this, I had the professional flooring installer return to the home to assess what was happening. He stated it was most definitely caused from structural issues with the concrete. Upon this happening, we have tried contacting Ana Lathrop, manager of the warranty team at Hubbell Homes, multiple times and haven't heard a single word back. As a reminder, this also was the case the first time around where Ana was again, completely unresponsive. It is an established fact that SEVERAL Hubbell Homes in Danamere Farms all built around the same time as mine have had this exact issue also happen (confirmed by the flooring inspector, as well as flooring installer in separate, individual conversations). Beyond this, subcontractors of Hubbell Homes have acknowledged that corners are deliberately cut during the install of flooring (per direction of Hubbell, in order to cut cost) by not putting down any sort of moisture barrier on concrete, prior to LVP being put down, which is considered best practice. There's not a doubt in my mind that if Hubbell is looking to cut costs on something as simple as that, it's also being done in other places. I am beyond disappointed in how all of this has played out, especially as it relates to how Hubbell Homes is handling (not handling) the situation. Hopefully this review will result in me getting any sort of correspondence back, as it did last time.
UPDATE #3: It is now nearly November 2025 and I have received zero correspondence back, despite sending numerous emails and leaving numerous voicemails. Steve Thacker apparently contacted flooring supplier/distributor (ProSource) to get more information about the situation, however no one has ever contacted me back.
Buyers beware..they will ghost you once their product begins falling apart, due to corners being cut to decrease building costs. Shame on you, Hubbell. This is not what integrity looks like.