I bought a brand new build, single family home in late August 2022. The flooring all through the kitchen and main living space is already going to need to be completely replaced, due to the interlocking feature of the LVP failing. This issue has also caused pieces to splinter/peel upward because the flooring is not laying flush, as it should. The house has been very well maintained since I bought it and no water damage/excessive wear and tear has occurred to cause such an issue as this. According to a flooring expert that assessed the situation, he stated the flooring had to either have been defective or installed improperly. He said it was likely the latter. Disappointed in the quality, given it's only been 2.5 years since it was initially installed/built. Unfortunately, I will likely not be recommending, nor choosing to go with Hubbell Homes in the future because of this. UPDATE #1: Addressing Hubbell Homes Response- To date, I have received zero correspondence back from the Warranty team, as you stated you had provided with "next steps" or the contact information for a floor installer to come and take a look at the floors. I would like to think you are not blatantly being dishonest in saying you provided me with said information, when in fact you did not. So in any case, please provide me with the contact information of the floor installer you're referring to. I look forward to hearing from you. UPDATE #2: I was hoping that I would not have to leave another review, but unfortunately, this seems to be the only way I am able to get any sort of movement/correspondence from Hubbell's warranty team. So here we go. After working with a contact Hubbell gave me (Jason Young at ProSource Flooring), per his direction, I had a comprehensive flooring inspection take place to help determine whether it was a defective/warped batch of LVP flooring that was to blame, or if it had to do with the surface (concrete). This revealed it was very clearly issues with the concrete..mind you, it's a single level, slab home. Despite it not being the flooring manufacturer's problem, we were able to get brand new, upgraded LVP to replace the failing existing flooring (mind you this is a house that was a brand new build completed in August 2022 and ALL LVP flooring, as well as floor boards/trim had to be completely removed by us prior to new flooring being installed). We had this new flooring professionally installed August 11th-August 14th. NOT EVEN A WEEK AND A HALF LATER, the new flooring has already started failing throughout the primary living space (kitchen and living room) **see video of this attached to this review, taken August 23rd**. Immediately upon seeing this, I had the professional flooring installer return to the home to assess what was happening. He stated it was most definitely caused from structural issues with the concrete. Upon this happening, we have tried contacting Ana Lathrop, manager of the warranty team at Hubbell Homes, multiple times and haven't heard a single word back. As a reminder, this also was the case the first time around where Ana was again, completely unresponsive. It is an established fact that SEVERAL Hubbell Homes in Danamere Farms all built around the same time as mine have had this exact issue also happen (confirmed by the flooring inspector, as well as flooring installer in separate, individual conversations). Beyond this, subcontractors of Hubbell Homes have acknowledged that corners are deliberately cut during the install of flooring (per direction of Hubbell, in order to cut cost) by not putting down any sort of moisture barrier on concrete, prior to LVP being put down, which is considered best practice. There's not a doubt in my mind that if Hubbell is looking to cut costs on something as simple as that, it's also being done in other places. I am beyond disappointed in how all of this has played out, especially as it relates to how Hubbell Homes is handling (not handling) the situation. Hopefully this review will result in me getting any sort of correspondence back, as it did last time. UPDATE #3: It is now nearly November 2025 and I have received zero correspondence back, despite sending numerous emails and leaving numerous voicemails. Steve Thacker apparently contacted flooring supplier/distributor (ProSource) to get more information about the situation, however no one has ever contacted me back. Buyers beware..they will ghost you once their product begins falling apart, due to corners being cut to decrease building costs. Shame on you, Hubbell. This is not what integrity looks like. read more

Posting a bad review or threatening legal action is the only way to get a response from this company. It has been a month since I posted my first review and now two months since we closed on our new high-end home built by Hubbell in Des Moines. Hubbell immediately contacted me asking to take down the initial review, and I did to give them an opportunity to correct the issues. A month later, the list of problems has grown and Hubbell has proven themselves unwilling to fix the problems or even respond to a phone call/email. Walls and windows are crooked. Floor panels are detached. Carpet is peeling back. Tile needs replaced. They even forgot to build a mailbox for our unit. There is a never-ending pattern of broken promises, broken communication, and things breaking in the home. Hubbell's low-standards and unwillingness to fix their mistakes have severely damaged our investment in this home. The entire process has been our worst nightmare come to life. Once again, we completely regret doing business with Hubbell. We hope they will finally do what's right and fix the problems. This time, our review will not be taken down until the many outstanding issues are fixed. Fool me once, shame on you; fool me twice, shame on me. read more

Hubbell Homes builds a quick home with no more the builder grade finishes. The home warranty is not of value. When you open a request, it gets closed with no resolution. Thus, you open another request or try to re-open, either becomes exhausting. Then you miss a deadline and you are just out of luck. The HOA is a joke. The rules are changed by Hubbell with no communication to the residents. When you buy a home for $400,000 plus, you expect the HOA to maintain the rules to guarantee the neighborhood stays the caliber of home purchased. Nope, Hubbell changes the rules so they can build cheaper homes and lower the value of the existing homes. The landscaping maintenance is well below acceptable. The Iowa DOT maintains Iowa's highways better than our HOA is capable of. We have dead bushes, torn up sod, weeds, and debris. Hubbell is great at sales. Poor at everything after the sale. read more

We had a great experience in purchasing our home with Hubbell Homes. Everyone was professional and worked their hardest to make sure all went smoothly. Chris Rasmussen went above and beyond during our transaction. read more

Hubbell Home made the home buying process a breeze. Work is well done and house is well built. Excited for the memories to come in our new Hubbell Home. read more

Loved these guys! Very professional and useful insight into the experience! Reliable too

We are in the process of buying a Hubbell Home and have been very pleased with the care and attention we've received from all of the Hubbell staff. We have heard good and bad about every builder but our experience thus far has been very positive! read more

Hubbells one year warranty is a joke, if you can get them to come out, they use minimum building code as an excuse not to repair. Two "year end"warranty claims were closed out without being completed, with a nice email saying we hope our fix was satisfactory. Aaron Bohn, VP of customer satisfaction can't even return an email, how ironic. Ignored BBB complaint. Service after the sale, good luck! read more

Impossible to deal with them. Apparently lethargic employees and equally lethargic agents that work for them. Homes they build are extremely overpriced. read more

Hubble Holmes is well known to be an inferior builder with the reputation for putting up homes quickly and of poor quality. Our first home was built by Hubbell, and there were multiple code violations, some of which lead to damage to the house. I had no intention of ever working with them again. Unfortunately, I needed to find a home quickly for my parents. So I took my chances. It has been almost 1.5 months and I have not heard from the warranty walk-through people. Yesterday I plugged in a dryer for my parents, and burned my hand and I'm now out of work, due to faulty installation of the plug. Additionally, they are not scooping the driveway or the sidewalk which is part of the HOA expenses that my parents pay. I've gotten no response from the people I've contacted. In fact, one of the people actually flat out lied that they had tried to call me multiple times. Obviously I can see who has called me on my cell phone and there were no calls from that person. read more

I have owned three new homes and my Hubbell experience has been by far the best. You know when you buy a new home that there will always be something that needs to be corrected. If you do not think that going into the purchase then don't buy a new home. I have had three repairs done to my home and all of the warranty work has been done in a timely manner with qualified repair personnel. I applaud Hubbell homes for the excellent quality of staff who make the repairs. I have met three individuals from their team and each has been exceptional in customer service and technical abilities. Hubbell also has an easy-to-use warranty portal online that allows you to make the initial claim and to follow the progress. I think they are a great organization and I would and do recommend Hubbell Homes to everyone. read more

Worst builder in the metro. Does not respond to warranty issues and construction is sloppy and of poor quality.

I would recommend avoiding Hubbell homes at all costs. The service and quality are well below the normal builder in the West Des Moines area. We had our home built late last year. The overall process was average, Hubbell will make sure that you know that you are just a contract and they do not care about the entire experience. Needless to say, we were disappointed with the process but still proceeded with the home. The home has been fine, there are issues that one should not have had to deal with on a new home. That is where the real trouble will begin. I have to be blunt here, Hubbell's Home warranty is not worth the paper its written on. If you do file a needed repair, expect that it will take multiple months to get fixed, that's if they fix it at all. They do not care about the quality of the repairs and are obviously using the bottom dollar repairs. I would not be able to recommend Hubbell Homes solely on the subpar quality of the home warranty. read more

Do not buy a hubbell home. Customer Service/Warranty work is non existent. My front porch is falling apart and since it's three years old they will not do anything to fix it. read more

Buyer beware.. just terrible to deal with... no support, poor quality work. Hubbell is Trouble!