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Johnston Medical

3.5 (77 reviews)
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Updated 2 months ago

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6 years ago

Claudio, thanks so much for your patience today with the transport chair. The instructions you provided helped tremendously. Thanks again!!!

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12 years ago

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14 years ago

Awesome medical supplies and service! The shop is quite cluttered but ask for help to find the hidden gems!

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14 years ago

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6 years ago

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10 years ago

Lots of items, big selection but way, way, way overpriced. Only go here if you are desperate.

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8 years ago

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Review Highlights - Johnston Medical

As a practicing Chiropractor, I've been referring patients to Johnson Medical all for the past twenty three years.

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Lift and Transfer Specialists

Lift and Transfer Specialists

(12 reviews)

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

Walgreens

Walgreens

(186 reviews)

$$

South Berkeley

I am always so pleased when stores follow the same model from location to location. Walgreens is no…read moredifferent. While traveling in Berkley, CA I stopped by a Walgreens to get a few items. Always being located on a corner spot, they are an easy in and out off the main road. The handicap parking is also very centrally located close to the doors which is not always the case. I am always pleased when I am properly greeted when I walk through the door. I am especially happy when a clerk or cashier look up from what they are doing to acknowledge a customer walking through the door. This store, like other Walgreens is big and bright with clean isles to navigate through. I needed a few items ranging from pharmaceutical to paper goods. They had plenty of items to choose from and I pleased that their house brand is a substantially reduced price and the same item. I had to make an 8 X10 enlargement and it was an incredibky easy task from transmitting the photo from my phone to submitting the photo to the printer. $4.95 is a price to pay to a print and they had a great frame at 60% off for 4.99. Overall a really easy and simple task from beginning to end. Check out went very quickly and I received the same cordial greeting as I left as when I came in. Kudos to a nice team here at Walgreens.

Long waits and chronic understaffing…read more.. Plan on a very long wait at this pharmacy- it's always understaffed, with usually just one person at the window (sometimes two), leading to snaking queues with chairs down the aisle. I've waited 30+ minutes multiple times, even with vaccine appointments. Calling is no better; you're on hold forever due to the backlog. They're slow and overwhelmed. Switched to insurance-covered delivery--tipping the courier is cheaper and faster than dealing with this hassle.

Scootaround

Scootaround

(5 reviews)

This company is a joke. Needed a scooter for a weeklong trip to San Francisco. The scooter was…read morescheduled to be delivered at 2:30 on Saturday. We get to the hotel and it is not there. Call the number and they say they can't get in touch with their warehouse, because we arrived a little late and would have to call back in the morning. Call back the next morning (must have the scooter that morning) and first they claim they do not deliver on Sundays, then they say they are trying to reach the driver from the day before, but he is at church. The driver then gets back to them and he says he delivered the scooter to the hotel on FRIDAY and said a rude woman told him to leave it in a banquet room. So we are on the phone with the delivery guy searching the hotel with the hotel engineer and the manager for a mystery scooter. Then another Scootaround employee calls me and says they are bringing another scooter to me. Fast forward a week later, we are leaving to fly home. I arrange for the scooter to be picked up at our hotel at 8 am. Getting on the plane at 10 and the hotel calls me because, you guessed it, they have not shown to pick it up. They literally cannot provide the service their company claims to provide.

The terms of the Scootaround contract places responsibility on the renter as to whether a scooter…read morewill fit a ship's cabin. Accordingly, I found out that the cabin doors on the Island Princess cruise ship open up to 23.5 inches. So, we specifically ordered their model C-2 electric wheelchair for my wife with a 16" seat and 21.5" overall width (which would give an inch of clearance on each side.) Instead, they delivered a model C-1 with 18" seat and 23.5 " overall width. So for our 16 day cruise we had to scrape the paint off the door jams and/or knock off the side panels of the chair every time we exited or entered our stateroom. We notified them from the ship via our travel agent who never got a return call from their "customer service" dept. No apology or acknowledgement of their error. No rebate/refund of any kind. No nothing.

Always Care Medical Supply - Storefront

Always Care Medical Supply

(4 reviews)

The road here was quite convoluted. The exercise band I use for my morning exercises started to…read moretear last week. I had gotten it from Kaiser 2 or 3 years ago. I decided to get another yesterday before my optometry appointment but when I walked into where the store had been I was surprised to be told they no longer sold assistive devices, that the stores had been closed because of slow sales and were now departments. The nice young women working there had several suggestions for places outside Kaiser to get them. Last night I wondered whether Johnston's in South Berkeley might have them so this morning I called them. They do, but their hours are now 8:30 to 12:00, which doesn't work for me, as I'm up late and sleep late, but I was prepared to suck it up and do it. When I went on Yelp to let them know the new hours, Always Care came up. It's directly across from Picnic and I have driven past it countless times, but it really hadn't registered. I called them and they do have exercise bands, so I decided to stop by today as part of my errands. That's exactly what I did, finding parking right in front. I had stopped by Picnic earlier in my errands and had taken a photo of the storefront from across the street. The door was locked, w/ a sign directing patrons to ring the doorbell, which I did. The owner, Stan, let me in and when he looked down and saw my exercise band in my hand he knew who I was. He brought me a new one, one that was longer and stronger than what I had, which was much sturdier than the bands I had had previously from Kaiser's PT department, so I had assumed mine was about the strongest available. Not the case. So mine has been retired and tomorrow I will start using the new one. If I ever need another assistive device I will most certainly come here. All sales are final, which seems reasonable to me.

They called me back on a Saturday and we're able to deliver medical supplies the same day.read more

Johnston Medical - medicalsupplies - Updated May 2026

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