Needed to rent a wheelchair for a week for an elderly family member visiting us. Extremely pleased with the customer service interaction at the store. The employee took time to ensure that I understood how to work all of the components prior to leaving. I thought the cost of the weekly rental was more than fair. Also, by the time I realized I needed to return the wheelchair on the following Saturday the store was closed. I brought the wheelchair in on Monday and they didn't charge me any extra. If you're looking to rent a wheelchair, look no further! Definitely will be a return customer. read more

Claudio, thanks so much for your patience today with the transport chair. The instructions you provided helped tremendously. Thanks again!!!

Based on some of the Yelp reviews, I was a bit scared to shop here, but ... as it turned out, I was met at the entrance by a pleasant young lady who asked what I needed, led me to the right section, and helped me find my shoulder-ice-pack and try it on for size. Price was lower than a similar item from Amazon - which didn't fit me and was unreturnable - which is why I came to Johnston in the first place. Very high quality customer service, and a good experience overall - thanks. read more

For years medical providers have been recommending I wear compression stockings and for years I've been ignoring their recommendations. That's just who I am. So my new MD recommended them and I've been trying to be a little more compliant, so before our cruise I went to Johnston's, which had been recommended by my chiropractor. The shop is full of assistive devices of all sorts. It's the medical equivalent of what the Old Curiosity Shop must have looked like. I went to the desk and asked for compression stockings. The woman took me back to a fitting room and then brought me stockings. She explained the options, closed toe or open, knee high or higher and the various brands they had. She answered all my question and then left to go back to the desk. They didn't have any open toe, so I took a pair of the closed toe. They were made to wick moisture away from the body, which seemed important for comfort. They're not cheap. They cost almost $50, but they're durable and I haven't put my fingernails through them while taking them off or putting them on. I wore them out of the store and have worn them every day since. They were surprisingly comfortable, washed easily and dried overnight. To my chagrin I found myself regretting not having bought them much sooner. Today after lunch we stopped by so I could pick up a pair w/ open toes. Another woman helped me and she was wonderful, explaining some things I hadn't understood about how to wear the stockings. I'm looking forward to trying out the new ones. When I saw my doctor last week he was very impressed w/ the difference they had made. read more

Yes, they have everything, but prices are high and the employees vary widely in how helpful and friendly they are. Some are great, some should not be working with customers. Customer appreciation is minimal. They know they are one of the few places around that carry what you need, so apparently they don't feel customer service is necessary ! I went in to buy a sling for a broken arm and a female employee provided good help, put the sling on and took my money. But I realized after a few days my wrist was just hanging out of the sling and it was starting to hurt without support. I finally got a ride back and pointed out the problem and the same woman said I needed a larger sling--as if it was MY mistake, when she had done the actual fitting. No apology for selling me the wrong size, no refund, no discount on a new sling. I walked out of the store with a larger size sling at the cost of 58.95, and no discount for their mistake. I wish there was another medical supply store in town. read more

Any medical supplies needed always come here because of their extensive selection. I'd usually give it five stars but customer service not quite up to usual standards. Totally get it's a stressful time but just take a minute to let the customer fully ask their question, rather than assuming you know what I'm going to ask and telling me the store doesn't have what I'm looking for. read more

Easy to find location. Went in for a wheel chair rental. Was provided excellent service from all three staff members on site. Price was extremely affordable. I was shown how to use the equipment. How to fold it for travel and they carried it to my car for me. They took Cash's and/of card. Credit card is required to hold on file, incase you don't return the equipment as promised. The only thing that was an eye sore is their store set up. It's packed in there. Not much room to hold all their inventory. I was in crutches and it was difficult for mE to walk is. But they were kind enough to offer me a seat. I tried a knee scooter, in-store, I'm glad they let me. I would have rented that and been frustrated. I'll go back again if needed. read more

Review summary: - super overpriced - horrible organization/inventory management - rude or useless customer service Here's why: I went in with a friend who has a pretty severe, and pretty obvious physical disability. She was looking for a shower chair/transfer bench. We had done some research online prior to coming in, so we had a decent idea of what kind of chair might work, and what we should expect to pay for it. We were greeted quickly by a friendly woman who asked what we were looking for. My friend said "I need a shower chair that..." and before she could even tell them what kind, the lady said "ok I'll get them" and ran off around a corner where there was so much stuff piled, we couldn't follow. (The store isn't that wheelchair accessible once you are inside...WAY too much crammed everywhere and terrible inventory management). A few minutes later, the woman returned empty handed and asked another employee to help her pull stuff down. Again, we tried to tell them to hang on a second because they don't even know what kind of chair we need. But they just ran off again. Finally, they started to emerge from the stacks carrying what we both knew were armfuls of chairs this would be useless for my friends specific needs. We showed them a picture of the kind of chair we were looking for, and the lady said she would check upstairs, which she did, after making us wait while she put the other chairs back. Fastforward 10 minutes to when she actually comes back down with something similar to what we needed. It's double the price of the exact same chairs we saw online. We asked if they had any chairs with a seat that can swivel. She says she didn't know. We asked if she could check. She asks her boss (who looked up from telling some poor man whose wife had just broken her leg and was renting crutches that he would charge him $200 if they didn't return the crutches in exactly 30 days) if they have one that swivels. He yells back at her "does what swivel!?" Lady goes behind the counter and randomly flips through about 4 pages of a one random binder out of about 30 on the shelf and just says they don't have what we are looking for right now because they had sold their last one earlier that day. I asked when they might get it in. Boss cut in with more yelling that he doesn't know when they will get more because it depends on the brand. He appeared mad at us for not knowing what brand the chair was that HE sold someone earlier that day. We finally gave up and left. Ugh! read more

I went to the store to buy a toilet seat lifter for my frail father. He was in the car and I was trying to talk him into getting a walker on wheels with the seat in it. I asked the lady if she could walk out to the car and show my father the item which wasparked right in front and she told me she could not. Another customer was upset by this and intervened. Of course the lady still said no! If I wasn't in a hurry I wouldn't have bought the toilet seat riser from them either. Customer Service is huge in my book. Moreso than the price of an item and Johnston Medical Supply FAILED in this category! read more

If I could give this place zero stars I would. I bought an ankle brace here and was not allowed to browse their selection. I was told by the employee helping me that it was the best ankle brace they had. They charged me $60 and did not inform me that it was non refundable or exchangeable. I tried it on walking around my house and decided it was not providing any stability and was painful to wear and very poorly produced. I tried to return it 10 days later and they refused to take it and accused me of lying about how I used it. They claimed they could not sell it to another costumer because it was dirty, and I never wore it out of my house. I'll never shop here again. All of their products are wal-mart quality but marked up to 5 times wal-mart or online prices. The employees are rude and they are but clear on their return policies. read more

So yes they did deliver my crutches so they get 1 star for this., However I had to call back 5 times over almost 3.5hours even though every time I called they said oh yes he will call you back. Then at 4pm they say oh its too late now to deliver your crutches. They even admit oh yes you have been calling all day. Then they say oh its $25 to deliver but also an addition $20 since it will be after hours when we deliver them to you. So they never called back, and made me wait all day only to tell me i had to pay $45 to have them delivered after hours because they have almost no customer service skills. They guys says ya I wish we had communicated better but yes its $45 to deliver plus the price of the crutches. If i can never use these guys again I will. read more

I went to Johnson's Medical last year to get some elastic shoelaces so I didn't have to hustle with trying to use traditional shoelaces. At that time I paid $6.95 for pack with two sets. At the time I thought it was a little high, not terrible. Well today I returned there to get another pack. Much to my surprise they jacked up the price to $18.95 for the exact same thing. I was shocked and asked what was the justification for the large price hike. All the said was that it was the boss. I needed them today because I just a got a new pair of shoes and needed to replace my old ones ASAP. I'm disappointed that there isn't a zero rating because that's what they deserve. I will NEVER purchase ANYTHING there again. read more

They came to the rescue when my sister got stranded on her electric mobility scooter about a block away. An employee came and pushed her in her scooter to their store. He then examined her scooter, doing varying tests, and was able to clean and fix her motor and get her moving again. I can't thank them enough for their great customer service and technical abilities to diagnosis and fix the problem. read more

My boss and I went to Johnston's today to rent a wheel chair we could use for her, for our upcoming trip to Colorado on Friday. The chair we are currently using was not safe as the brakes were faulty. Unfortunately the wheel chairs they had to rent did not work out for her. But they fixed her manual chair's brakes and did not charge us anything! We are very grateful for this caring and effective customer service. read more

I recently needed to rent a hospital bed for my home while recovering from hip surgery. I rented a "full electric" bed, which was a godsend during my recovery. A little on the pricey side, but worth every penny. Delivery and pickup were on time, and on both occasions, the guys were very careful to not scratch my floors, walls or doors in the process. read more

I'm an active, fairly aggressive athlete and it takes a lot to slow me down. However, a tree root at Redwood Park did its best this weekend and led to a seriously bad case of sprained ankle. I've been couch surfing and nursing it, but eventually I have to suck it up and get moving. In order to move faster than a snail and actually make it to work... an aircast and crutches were in order. We surfed the net and looked all over hospital hill but every medical supply store we found were either closed for business or locked behind barred up windows. Three different Walgreen's claimed that all stores carry crutches, but all three were out. Then we found Johnston's. I slowly, painfully limped into the store and the overly friendly staff were immediately there to help me. Without prompting they told me to sit down in the comfy chairs and asked whether I wanted an air cast, crutches, or both. One lady went to get the aircast and then taught me how to put it on appropriately. Then another employee got the rental agreement ready for me and adjusted the crutches to fit. They were friendly and extremely helpful. Within 30 minutes I was racing out of the building on crutches at tortoise speed. Let's hope we never have need of their services again, but if you need anything medical supply related... this is definitely the place to go. read more

They have it all! When you enter you cannot believe that the clerks would be able to find anything due to the sheer amount of product, but low and behold, they make a direct B-line to whatever you need. My cousin visiting from overseas needed a foam neck brace. We went in and one second later he was standing in front of a selection of them. The helpful clerk even suggested that he go into an in joining room and sit down and look at a mirror to see how it fit. read more

They totally had the random item I was looking for-Tubular bandages by the yard! It looked like they would have literally any medical supply you could ever need there so I would definitely check them out if you can't find what you need at the drugstore. read more

These folks are so great. It's not some chain, it's not polished, it is like an overwhelmed warehouse of stuff, but the folks who work there are so professional, kind, helpful and hard-working. read more

Our family's favorite medical supply store! It was recommended to us by a surgeon's nurse. Yes, the hours are a little restrictive but we have learned to plan ahead. I purchase a lot of things online but there is nothing like seeing things in person and putting your hands on them. I can do that at Johnston. My only bad experience was when I went to purchase ostomy pouches. While I appreciate the pouches being sold individually, since the pouches are an intimate product, I wanted a full box unopened and untouched by anyone else. One of the employees could not understand this and began speaking to me as if I were stupid. I ended up thanking her and walking away. I made that purchase somewhere else. Otherwise, love, love this place! read more

I am totally impressed - these people know their business inside and out. The store is packed with medical supplies, but if you look around or ask for help, you'll be amazed at their selection. I was also impressed that they will open up boxes of certain things and sell them individually, so you don't have to buy, say, an entire package of gauze if you just need one roll. read more

Sprained my ankle pretty bad a few days ago...but I've done it before so no need to visit the doc, I know what to do. It's all about RICE (rest, ice, compression, elevation). But when I can't be at home ricing it...I gotta get around. So I headed over to Johnston to rent some crutches. Only $25 per month, not bad. Service was quick and friendly and no-nonsense. I was out the door in 10 minutes. Less time than it took me to hop on my good ankle to the door from my car. read more

Awesome medical supplies and service! The shop is quite cluttered but ask for help to find the hidden gems!

I rented some crutches from here after I had surgery on my foot. When I returned the crutches, on a Wednesday, 1 day before the end of the month cycle, I was told they were checked in no problem. On Friday, my CC was charged for another month of rental. I have been trying to call for days on end, and I just get the run around, and complete incompetence. Finally, I am told I have to talk to the book keeper who is only in 1 day a week, and I've called about 5 times on that day, always get a voice mail, but never a return call. And yes, I do have the documentation that the crutches were returned, and I suppose they expect me to drive over there in person, hoping the bookkeeper is available to talk to me when I do go over there, because of an error they made. So, buyer beware. You've been warned, this business makes mistakes, and when they do, they do not own up and will stick you with their mistake and keep charging you because of their mistake. read more

Only place in town that has crutches for children. (I tried hospitals, drug stores, everywhere.) Rental was very reasonable ($25/month), staff was friendly, helpful and efficient. I'd come here again. read more

Lots of items, big selection but way, way, way overpriced. Only go here if you are desperate.

I had a great experinceshopping at this store. I bought a cheap product at another store that wore out within a month. I tried Johnstons and they had what I wanted in stock and I has lasted for months and is stil going strong. They were knowledgeable about their products and helpfull. I have since reccomended them to friedns and they were all pleased. I am happy to have such a great store so close to me. Satified customer read more

I sent my son here for a bulb-inflatable blood pressure cuff. The clerk asked only,"Is navy blue OK?" and sold him a "Prestige Medical Premium Aneroid Sphygmomanometer Model 82" for $42.95 plus tax. At home I found the operating instructions unintelligible, especially to "inflate the cuff to 20 to 30mmHg above the point at which the radial pulse disappears." I went on the internet where some brands of cuff have videos for how to use them, but there were no instructions for the one we had bought (which by the way was listed on the internet for $21.14). I went back to the store and was told that this is a professional model that requires a stethoscope to know the point to which to inflate it. I complained that they had sold us an inappropriate cuff and not told us that it requires a stethoscope. They replied that it was a non-returnable item (even though it was unused) and refused to let me return or exchange it. Now I have an unusable and overpriced cuff. Because they did not inform us and because they charged too much, I do not recommend this store and will not shop there again. read more

This store is my go-to for anything medical. I have bad knees and if I need a new brace they always have a huge assortment to choose from. During the California fires, they had the right breathing masks that no one else had. The masks I got really gave me and my family peace of mind. read more

We definitely go ripped off here. Had to buy a walking boot for a fractured foot. They brought out the boot and then told us it was $245! We made the purchase (regretfully), and then checked the cost of boots online. Most are less than $100. Our mistake but sad to know they are dishonest here. I would give zero stars if possible. read more

Friendly staff, but very difficult to find anything in the store on your own. I went there several times to find a few things and they were consistently out of them. Some items they have are overpriced compared to prices online (like 2 times higher). Also very odd hours so recommend calling first. read more

Really nice people. My 6-year-old son needed crutches and they gave them to me over the weekend on trust and didn't charge me. The main chap is also very knowledgeable and suggested that my son may have a bone infection before the Doctors figured it out. Thank you! read more

The people who work there are very knowledgeable and very kind. They work hard at helping in anyway they can. There is no store that has as much inventory anywhere. It is great because you don't have to risk ordering on line and then having to return something that didn't work. You have many choices and a million things that you don't even know exist to look at. When I had to return or exchange things there was no problem at all. I was helping my 92 year old dad and was visiting from Michigan. They were a huge help. If I could give them 10 stars I would. read more

I will never shop here again. I went to the store because I like to support local stores and despite the inflated prices, bought some heavy duty support hose. Although the sales woman measured me and they seemed fine in the store, the next day after wearing them once, they were so tight they cut off circulation. I called the store about exchanging them for a larger size and the man told me they would not take exchanges or refunds but they'd be happy to sell me another pair. I could not believe the nerve of this man or the terrible customer service. For overpriced supplies, I would expect some minimal standard of customer service including, at the least, the option to exchange. Some things you cannnot know until you try and this is why stores invented exchange and return policies. Anyhow, I will never return to this store and unless you want to throw your money away, I would go elsewhere or shop online. Incidentally, I should have learned after I bought a maternity band there that was also overpriced and useless. Anyhow, I won't be giving the store a third chance. read more

Ok so my brother cuts his leg and he needs stitches. His insurance won't cover an ER visit so I'll have to close the cut myself since I used to do this for a living. Someone recommends me to this place and I ask in English "do you have sutures?". I won't get into ethnicities but there was apparently a language problem here. But we got to the point where the person convinced me that in fact "many types of sutures". After driving like a maniac I get there and get to the counter with my prescription pad to get my sutures and other stuff I'd need. The same person who I spoke to looks totally mystified and says no, we don't have sutures. She talks to another guy who's equally confused and after some discussion, they think I must be desperately seeking is a suture removal kit. Somehow, the word "suture" was confused with the three words "suture removal kit". There is no way to abbreviate the latter so how one could sound like another I don't think even the person in the store could explain. They're kind of clueless in general. The store is crammed with stuff and people who work there don't speak good English. Not a great combination for a medical supply store if you are looking for something important and need some service to help find something buried in their disorganized shelves. They were apologetic but nevertheless caused me a lot of grief. read more

This junkyard is full of fleas and mice. If you don't already have a disease, you will get one here. The prices and the receipts are handwritten (in 2013??) and overpriced by disgruntled, underpaid employees. Stewart the owner is rude, obnoxious and a bigot who exploits simple people. Some of the boxed items are open and appear to have been used and returned by other patients. There are fire code and safety issues throughout the store that Stewart has been able to dodge because of people he knows in Berkeley. Do yourself or your family a favor and DO NOT SHOP HERE. You will get ripped off, he will not take items back even f they are still in a sealed carton, and the chances of you tripping on something or something falling on you while in the store are great. STAY AWAY FROM THIS PLACE. There are many other places to get medical equipment. One star too many for this HELL HOLE!! Just like so many other unhappy customers said. Google "Medical Supplies" for the several in the Bay Area, or buy on line if the item does not have to be a specific size or fit. read more