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    Johnson's General Store

    3.0 (2 reviews)
    InexpensiveDepartment Stores

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    6 years ago

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    JCPenney - More proof of what's on "their" website

    JCPenney

    2.3(3 reviews)
    2.3 mi
    $$

    JCPenney's portrait services really needs updating. The people in store are delighted to work with,…read moreit's the technicality that's disappointing. I received a $50 gift card a long time ago, since we are club members and have purchased, multiple times, $200+ of photos from them, and the code didn't work when we went in for our session. On top of that, the promo code I received online for 50% off didn't work either. I went in thinking I was going to pay $30 after promo etc, but ended up paying $100. So I had to call customer service since the workers in store couldn't do anything about it and directed me to them. It's annoying when you speak to customer service about their promo offers and they don't even know anything about it, saying they don't have anything as such and requesting that you show proof of that particular offer. You work for a company, but don't know what's offered at the time? Then they had the nerve to ask me to speak with the manager in store, after I was told to call customer service. For several days I felt like I was just being bumped around. It was ridiculously annoying and I'm sure it's annoying for the workers to have to always resort to "customer service" for directions and advice. Let them do their work so "we," customers leave happy and satisfied! After everything said and done, back and forth, I finally was able to get the issue resolved. Then a day later, after getting my refund etc... I get an email of a better promo (for the item I just purchased) specifically for club members... What is the point of being a club member, if you don't have access to special "club member" offers or don't receive news of them until after your purchases? It's completely pointless and a waste of time! Seriously, JCPenney's...

    I did quite a bit of my Christmas shopping here this year. I found a great variety of choices for…read moreeveryone on my list with excellent prices. One item needed to be returned and Zac took care of it for me without any issues. Great customer service Zac!!

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    JCPenney - Proof of promo

    Proof of promo

    JCPenney - Then the dumb "member" promo offer after purchasing...

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    Then the dumb "member" promo offer after purchasing...

    Johnson's General Store - deptstores - Updated May 2026

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