I made an appoint to drive almost 2 hours to visit a doctor who had measured and provided me…read moreorthodontic inserts over 20 years ago. He had done a WONDERFUL job. I had to track him down as he no longer was associated with any offices near me. So I called, and explained EXACTLY what I needed to his office representative. We actually went into DETAIL, as I asked can I be measured and the finished product be sent to my house? She ASSURED me this would not be a problem. Go in for appointed, doctor was GREAT, answered questions, did a basic exam. Provided me other information, all while he was extremely rushed by the BIG CARLE BIG MONEY corporation. He explained that the specific service I needed was not offered there, and he did provide me the name of a podiatrist in my area. I should have listened to my wife who though I was nuts to drive that far, but when you get a good mechanic or plumber or DOCTOR, my experience is stick with them. Bill was not small, insurance paid 90%. I got a bill for a little over $100. I opened a dispute with Carle, explained everything, said I would like that amount forgiven since I didn't get the service the phone rep had again, ASSURED me there would be no problem getting. It was placed under review, a fancy way of saying in 30-60 days we will tell you to pound sand. Sure enough about 40 days later I got a call, DENIED. So I paid the bill, you can't fight City Hall, or BIG Business, especially the evil warlords of the Medical conglomerates. But my advice, record ALL interactions on the phone with Carle phone reps, and then get a good lawyer when they bill you and do not deliver agree upon services. Normally I would never advise lawyering up, they are a whole other problem. But just as you should not take a knife to a gunfight, you should not try to stand up to Darth Carle on your own. Get a Shark!

Our family has spent a lot of time visiting Carle Orthopedics and Sports Therapy over the past year…read morethanks to my son's torn ACL and my own frozen shoulder issues. It's definitely a place I would recommend because of the quality care and level of professionalism we encountered from start to finish. The doctors, nurses, physical therapists, and office staff all went out of their way to help us feel comfortable and continue our healing process.

Lack of price transparency, harassment from billing. Forcing an app to do business that is shady…read moreand lacks data privacy and price gouging. Bad operation

Never a good experience…read more Had not been here in a few years because the last time (after waiting 45 minutes to be seen) the doctor was hurried and dismissive. She also told me a healthy way to gain weight is to eat more meat. Does that mean a healthy way to lose weight is to do meth? Today, I finally decided attempted to make a new appointment (of course with a different doctor). Made three attempts: 1. The doctor I need won't accept new patients. Yet there are no other specialists. 2. Called general Carle #. Got hung up on because staff members don't know how to transfer calls. 3. Called back. New person. Spent 14 minutes on hold waiting to be transferred to make an appointment. Hung up out of frustration. Shouldn't have to waste so much life just to make an appointment, where I will wait even longer, only to be dismissed because central IL doctors don't know how to deal with unique situations.