Horrible experience. Dropped container off two days early. Then tried picking it up two days after…read moredrop off when it was scheduled in two weeks. Then wasn't delivered to the locations warehouse for another two weeks when I was promised it'd be there within 7 days. Customer service is a joke and has no clue what's going on ever.. and that's after you're on hold each time you call for over an hour. Then they call to push back your delivery because "something happened with the truck in route" then next day you're told it never left the original storage location. Then, it's we can find drivers to deliver it so it could be up to 7 additional days once we actually find a driver.

Asked to have my container dropped off on the 16th if the month, they said "ok" and scheduled it…read more Then the 15th rolls around and I call to confirm and they said it's coming 3 weeks later and then they charged me an extra months rent for it. They also priced over $2000 higher than PODS

Competitive pricing and excellent customer service. Units are spotless, gates work. What more could…read moreyou ask for?

Ocean Hwy/Brunswick Forest location. Avoid this place at all costs. Terrible management. They…read moretell you when you reserve a unit online that the contract is not in place until you sign the contract and show your ID. Reservations not completed within the time frame were reverted. I specifically called to inquire about these two options, between rent and reserve, when on their site. Assured that if I only reserved and did not complete by signing the contract and showing ID, it would revert in a certain amount of time. This was not the case. I sold several of the items I was concerned about storing and called to let them know (the very next day) I would no longer need the reservation. No issues with the guy I spoke to on the phone; they would cancel the reservation, and I'd get my hold refunded within 3-5 business days. I waited a little over a week, but there was no refund. Called back multiple times before finally getting a return call. This time, the guy on the phone apologizes and states that the manager refuses to refund the reservation. I confirmed I did not sign the contract I was emailed, nor did I go in and physically sign one or provide ID. He agreed, but advised that management would not allow the refund. I left a request to speak with said manager, but I never received a return call. After multiple phone calls over a three-week period requesting to speak directly with management concerning the issue, I felt so bad for the poor guy answering the phones, who was obviously caught in the middle, that I finally just filed a claim with my bank. It's an obvious money grab situation. I've already advised seven different people at our complex who inquired about self-storage in the area, specifically not to use Martin's after this encounter.

Prices are very high and they actually quoted a charge of over $200 for one hour travel time when…read moremy 2 locations were 2 miles apart.

Timely. Efficient. Courteous. Perfect. Highly recommend. 85…read morecharacters required for a review is too much.