Horrible experience. Dropped container off two days early. Then tried picking it up two days after drop off when it was scheduled in two weeks. Then wasn't delivered to the locations warehouse for another two weeks when I was promised it'd be there within 7 days. Customer service is a joke and has no clue what's going on ever.. and that's after you're on hold each time you call for over an hour. Then they call to push back your delivery because "something happened with the truck in route" then next day you're told it never left the original storage location. Then, it's we can find drivers to deliver it so it could be up to 7 additional days once we actually find a driver. read more

Asked to have my container dropped off on the 16th if the month, they said "ok" and scheduled it. Then the 15th rolls around and I call to confirm and they said it's coming 3 weeks later and then they charged me an extra months rent for it. They also priced over $2000 higher than PODS read more

WARNING DO NOT HIRE! I don't know how these people are in business. I hired pack-rat to take a container from NY to NC. I was promised a delivery date by March 13, and they did not arrive. They promised a second date of March 19th and they are now today 2 days before the delivery date they are telling me that they can't deliver my container when promised. They have been awful. My entire house is in that container and I am left with nothing and they can't even tell me when my container will be here. Save yourself from the aggravation. If they fix this problem I will update this review, my hopes are not high. read more

This is an awful place. I asked to use the restroom and the receptionist laughed in my face. 0 out 10 would not recommend. Then after finding restroom I asked where my pack rat was given little to no direction. read more

As a military family, moving is a big part of our life. I trusted packrat with my household goods. When I called, I said I was military and we would be moving out of state, we were just unsure where so we would need our stuff to be stored for a bit since we sold our house and needed to be out by a certain time. They said that would be no problem and we could call and have it delivered when we arrive at our out of state destination. Packrat dropped off the container with no problems, the day it was scheduled to be picked up was the day we closed on our house, we waited as long as we could, they didn't show so we told the new owners it would be picked up that day shortly. Well come to find out they never came and the new owners were trying to move in. Finally 2 days later they picked it up. That's just where the horror of packrat begins. Fast forward three months, we are at our new home and ready to get our things, the military wants the weigh tickets that we asked for when we reserved it. I called to get them and they said there are no weigh tickets and it says no where that this is a military move, I know for a fact I said that when we reserved the container, how else are we supposed to be reimbursed? Well then I mentioned I wanted my stuff delivered, they said they couldn't deliver it since the container it's in is not an out of state container and can't leave the state. Mind you my family and I are 2100 miles across the country already. They had messed up my order from the beginning. Now I'm frantically trying to find a moving company that will go unload the container, drive it here so we can have our things. Packrat dropped the ball. I will never recommend them to anyone as they have costed me thousands of dollars because of a mistake THEY made. Not to mention their customer service staff is rude. Worst most stressful experience ever! read more

"Our family was moving from our home on LI, NY to Myrtle Beach. After getting several estimates from container companies and truck rental companies, we chose Pack Rat. The price for their service was significantly less than the others! We quickly learned that affordability was just one of the best reasons to use them. Every person I spoke with at 1-800-Pack Rat was personable and provided immediate attention. This level of customer service was important to us in order to trust them moving our heirlooms. The containers arrived as scheduled and we had sufficient time to fill and empty. The best part about this emotional move, was that, thanks to 1-800-Pack Rat, all of our treasures arrived intact and ready to begin a new life in another location. I would heartily endorse 1-800-Pack Rat. It is a company that provides a trustworthy service with personable customer service! " read more