I was very pleased with the courtesy and professional service I received from this Franklin…read morelocation of Family Physicians of Johnson County. I had called my family doctor's office near Greenwood to see if I could schedule an appointment with the doctor, but when told she was on vacation until the next week, I was referred to this location as an alternative to waiting for my doctor to return to practice. The office even went ahead and secured a visit time the next morning for me to get my congested sinus problem looked at. Located just west of the hospital in Franklin in the Professsionals building which is clearly marked with the address to identify it as being separate from the hospital, my wife dropped me off at the entrance and I was cleared through Covid protocols and soon headed back to the check in location. I identified myself and was asked to wait for just a few minutes. I was pleased that the Dr I was told who would be helping me greeted me and I was taken back to a room. Because it was quickly determined that I was basically having sinus problems and some hearing loss due to allergies, no infection was detected, one of the assistant staff walked me through using an ear cleaning procedure (Just to eliminate any possible contributors to the hearing loss) which helped. I was also told how to use inhalers properly (not like I had been taught as a kid) and given notice that I would have some prescriptions at my local pharmacy to pick up to manage my reactions to the allergies. I was in and out in a very timely manner. The prescriptions were already called in and were being filled by the time I got back to my local pharmacy. Everyone I dealt with was upbeat and helpful. I wish all clinic and hospital visits were this efficient. One of the best if not THE best check in and processing I've experienced. Despite the troubles that many places are having during the pandemic, FP of JC is a beacon of how things should work. I am already noticing improvements after just one day. No problems using the tools they suggested for ear and sinus maintenance and I got a great night's sleep. I have a follow up scheduled in 2 weeks just to be sure there are no problems lingering and no signs of infection as well. I appreciate their working to fit me into their schedule on such a short notice for something that probably wasn't critical in nature. Thanks to all the folks who helped me. For your skill and attitude, I give you five stars! Review #3807

So. The morning after my hip replacement surgery, I got dizzy and passed out... and wrecked my…read moreshiny new hip! It was possibly the greatest pain I've ever been in. Required paramedics to carry me to the ambulance and a trip to Community Hospital South, where my orthopedist (Dr. Martin, who is awesome) has privileges. The hospital was so very clean, with squeaky floors, the quiet voices of people who obviously liked working together -- there was always someone helping me, talking with me and His Goatness, answering our questions. People were friendly, professional, kind. They ensured I received pain medications as we waited for Dr. Martin to repair my hip. When prepping me for surgery, I asked in desperation if we could avoid movement until after I was under general anesthesia... while they couldn't, they worked so slowly and carefully, and even cut off my underwear as I asked, to avoid moving that dislocated hip. Once I woke, Dr. Martin and the nursing team were there. I'd needed another surgery, alas, to get the hip fixed... but there was finally no pain. I was checked into a comfy room, set up with everything I needed (water -- I was so very thirsty... dinner, tissues, etc.), and then a respiratory therapist visited, to help me get my lungs properly reinflated after being in surgery. (This is a real thing. I've read the studies, and I was impressed that they were so on-the-ball.) While the nursing team got me up every couple of hours to give me medicine, help me use the commode, etc., they got me tucked back into bed where I slept well afterwards. This morning, I'll be working with Physiotherapy to get up and moving, before they send me home. The quality of care was impeccable. Thank you, Dr. Martin, Dr. Mudhar, Dr. Hunt, Danielle, Sam, Jordan, Lisa, Katy, Shannon, Jessica, Misty, Kaitlin, Henriette, and everyone else who took such great care of me.

My wife was at Community South for the past week after receiving an infection from surgery. I was…read moretold to come pick her up today at 1 pm and was told she would be waiting at the front door. I got there, no wife. I waited 15 minutes, went in and fould out that no one had prepared to move her. I asked the nurse when, she told me 2 p.m. I waited until 2:15, I went to the nurses station and no one was there. I went home, expecting a call. I finally called back at 3:15. I was switched to the nurses station, no one answered. I recalled the Hospital and asked again, I was told she was transferred and was told that I could not get that information. I demanded to talk to a patient care coordinator who would not tell me either. She said that She would have a supervisor call me. I told her that she had one hour. I am still waiting. This hospital infected my wife and has now taken her and will not tell me shere. I will probably have to call the police. Well the police will not get involved since it is a medical problem. After making multiple calls I found out where they had taken her. I then found out her Iphone and apple watch were stolen in the transfer. I called their security and they said the items could not be found.

Came here recently when we were visiting family and I managed to chop off a chunk of my finger with…read morea chef's knife. The wound would just not stop bleeding. The staff was nice and took good care of me. They were pretty relaxed and were able to come up with a solution that stopped the bleeding without needing stitches or surgery. They told me what to expect after I left and were very nice, even though I was there after their stated closing time.

Your APP is CRAP. I have tried to pay my bill over the phone and after calling everyday with no…read moreluck for someone to pick up, I decided to pay through your app. First off there is no "account number" to be entered but an "Encounter" however you want to interpret this. Second if you pay one bill you can't pay the next one for your family member because the app will not allow you... it will let you know that you have already used this page to pay/cancel your bill so no more. Even if you reload the page this stupid msg comes up. Third, I have tried to go directly to the website of Johnsonmemorial.org and sign up so I can look up my account...and here it comes the best msg ever..."You don't qualify for self-enrollment. To request an invitation for Johnson Memorial Hospital Portal, talk with your health care organization during your next visit for an invitation"...lol ok... it's by invitation only, I guess, and I do not want to join Johnson Memorial Hospital Portal. I just want to pay my bill. Maybe if someone who works in billing would pick up the phone, I wouldn't need to be invited to this exclusive BS. I guess I will go this extra mile and drive exclusively to the convenience care and pay what I owe for the " Encounter" of not-so-great care.

I absolutely adore Dr. Michael Boyer ! He is so sweet and understanding! He took wonderful care of…read moreme during and after a double surgery I just had. He really listens and really cares about his clients. Everyone in his office is very sweet as well. If you need surgery and genuine care please come and get the best care possible! Thanks to all the nurses as well they were all wonderful. My anesthesiologist was so kind and understanding of my anxiety before surgery and took excellent care of me as well . Just over all perfection. Thank you all deeply from the bottom of my .

Excellent quality care! Very nice people in all doctor's offices. Love all my doctors.read more

We've unfortunately been here quite a few times with two young boys in the house, but every visit…read morehere has been excellent. The staff is friendly and caring from check in to triage to the doctors on staff. We've always been treated well, great diagnoses, and in and out efficiently. This location is a bit out our way and we have closer locations when they're open, but the staff here makes it worth the trip!

Rude front office staff Who show lack of concern for patients . PA was kind and efficient.read more

My family and I are especially thankful for the care and attention given to my brother when he…read moreneeded rehabilitation following a medical emergency and hospital stay. Everyone at HC who interacted with my brother was caring and supportive, making sure to care for him in the ways he needed. Weekly meetings with his care staff gave him and our family opportunity to assess his overall needs and have them met. Communication was amazing..open and clear. Involvement with all parties...care staff and family support involvement are key. Highly recommend Hickory Creek Franklin.

Nice small rehabilitation center, staff were really nice, helpful and friendly. And have got to…read moregive extra points for the patients they showed for the extremely difficult patient we delivered them. Thanks? Would definitely recommend.

I came here to attend Rejuvenate Med Spa because they were hosting their 5th Annual Social. It's…read morelocated in this building, on the 3rd floor. It was a great experience. The event was very informative. They showcased a lot of services they offer, shared special promotions, and even gave out lots of freebies. For the event, a swag bag was given at admission that included a shaker cup, vitamin C serum, and lots of supplements for health, which was a fun touch. One of the highlights was getting to learn more about my skin through their LED technology. This was quite interesting. The office was packed, they had things set up in the front and all around in the back. It got crowded at times. A gorgeous charcuterie board, fruit-infused water, and cake pops were available to guests. This was an insightful event. It was a really good way to attract new clients, and a thoughtful way to offer deals and appreciation to their current ones.

Great doctors & fast, efficient care! My kiddos and I were treated with kindness and compassion…read morefrom the front desk, Arianna, to the back office and check out, Crystal and Haley! They were also understanding about needing notes for school, with the new policies and whatnot. Thank you all, so much.

I have been through multiple issues and procedures with Dr. Davidson and find her to be…read moreprofessional, empathetic and extremely patient forward. This is an independent practice where the medical staff is focused on you, the patient, rather than bureaucracy. I've had several in office procedures which Dr. Davidson might have done in another facility but kindly opted to perform in office to be conscious of my budget and health care coverage at the time. These procedures have always gone very well, I felt well supported during my aftercare and all issues were thoroughly explained throughout my care. Dr. Davidson and her staff take impressively extensive notes at each visit and clearly review them before you return so that they are able to ask relevant questions about your life, family, career, etc. I've read other reviews regarding the front desk staff being curt - this has never been an issue for me. I hopefully say that I see my own attitude reflected in the service I receive from Ms M but whether or not this is the case, I have always received kind, empathetic and good humored care throughout this office. It's patient care worth waiting for, without question.

This is a Gynecologist review- So let's keep it simple. When…read moreI initially came to get an IUD she gave great advice on the different types. One thing that I really appreciated was that she did an ultrasound prior to placement to make sure the sizing is right as a nulliparous female (not many offices do that!) Yearlies are a breeze- their office always makes notes of not only medical concerns but also just your social life in general so that when you visit in 12 months they can actually remember details about you! I love Dr.Davidson's bedside manner, though it is rather quirky/loud/friendly she makes it very easy to feel comfortable. Now the Cons: There is alllways a long wait at her office. I'm normally there for 2 hrs for a 20 minutes chat the her (yes she actually is in the room for 20 minutes!) Also her front receptionist ranges from outright rude to mildly irritated.