Thank you for taking such good care of our sweet Charlie. We are so blessed with the results of the…read moresurgery. You did an amazing job, got him right in for surgery to remove tumor, and called with the best news. Thank you for being so caring. We love Gem Veterinary. Prices are so much more reasonable than other local vet's.

Super disappointing…read more I called in a few weeks ago to discuss ultrasound/X-ray pricing for my pregnant dog... the receptionist that I spoke with was so kind and went above and beyond to answer my questions and get me pricing.. which I was told was a $50 exam and $100 for X-ray and $100 for ultrasound and depending on how far along she was we would determine which method would be best at the time of the appointment. I then booked an ultrasound and had the idea that once the exam was complete we would then decide which method would be best to find out a litter size. When I arrived to the appointment we waited a bit and then a tech came out and took my dog back- she said they would let me know if they saw any pups- my dog was 52 days at the time of the appointment and very clearly carrying a large litter. About a minute later the tech came and got me and asked if I wanted to see the pups- to which she saw two. I then asked if she could continue to get a better idea of litter size and was told that she was too far along and we would need to X-ray. I then agreed to move forward with an X-ray instead. 5 mins later they called me to a room and the tech showed me a X-ray which showed 8 pups. The tech was short with me and quickly hurried me out of the room- I asked if I could take a photo of the X-ray which she let me do, but that was it. No paperwork, no exam, I never spoke with a vet. When I checked out I was charged for both services- $265.00 WHICH I PAID. But upon reflection I asked the front desk for a breakdown of services because this total was more than I was quoted. She then became clearly aggravated and started rolling her eyes. I explained that my dog was in the ultrasound for less than a minute and it resulted in a very clear incorrect count and so that's why we moved her into getting an X-ray. She then went back and spoke with "the owner?" And told me that I would need to pay. I very calmly replied and told her that I had a hard time paying for services that I didn't feel were completed. And that I was happy to pay for the X-ray (which was $165, different from what I was told over the phone) she then rolled her eyes and went back to speak to the same person again. She came back and said if I didn't like it I could pay or leave (which I had already paid in full at this time) after asking her to go back and ask again- she then said they would refund me for the incorrect ultrasound but then I would need to pay the exam fee ($50). But my dog never received an exam... her temp and vitals were never taken, I never saw a vet. I agreed to the charges (even though they were for services my pet never received) and she refunded me $45. Two weeks later I received a certified letter asking me not to return. I have worked in the pet industry for years- being a tech myself, I understand the steps and work it takes to complete a visit. I am so disappointed that this was the outcome. I never raised my voice and honestly apologized MULTIPLE times to the very aggravated receptionist, I felt uneasy and somewhat takes advantage of. I will obviously never return but also will be sharing my story with others. It seems like good customer service is hard to find these days- I wish my experience was better. Funny how I received a SIGNED letter from Jaime Paeschke, DVM asking me not to return to their clinic- and I never even had the opportunity to meet her or explain my concerns over the charges. This is not how you treat customers- very upsetting. I could understand this type of treatment if I was yelling, refusing to pay or causing any kind of scene... but none of those things happened. I tried calling today to discuss the letter- but I guess they're not open on saturdays. Major let down. Only posting one star because zero isn't an option. EDIT: SUSAN is the receptionist running the front counter was an older lady with bleached blonde hair- cute above her shoulders. She was so rude and condescending to me. It seems like I am not the only customer to experience her rudeness. I would find a new position for her within your clinic- having her be the "face" of your hospital is not good for business

I am so impressed by everyone that works here. Especially Drew Davis. He is so knowledgeable and…read moretakes his time explaining everything with every option that you have. He spotted something with my dog that we weren't even there for within minutes of meeting him. Something that my dog was born with that no other vet noticed. And my dog had probably seen close to 10 other vets prior. Including vets from WestVet. (What he noticed with my dog was confirmed with screening) The knowledge and the professionalism here is 100/10. Even the people at the front desk are so great! I can not say enough good things about Viking and their staff. I live in Boise but it's worth the drive to Viking.

We had a very disappointing experience with Viking Veterinary Hospital in Nampa. While we initially…read moretrusted the care provided for our dog, Ozzy, the billing and communication process was extremely concerning. We were given estimates at the time of service and made decisions based on those numbers. However, additional charges were later presented that were not clearly communicated or aligned with what we understood and agreed to. We paid the high end of the surgical estimate, yet are now being pursued for more without clear justification. Beyond the financial concerns, the way this situation has been handled has felt unprofessional and unnecessarily aggressive, including threats of collections before a clear resolution process. We are currently working to resolve the balance, but we will also be filing a complaint with the Idaho State Board of Veterinary Medicine due to concerns about transparency and communication. We strongly encourage others to ask very detailed questions and get everything clearly documented before proceeding with care here.

Great service for our new puppy. Wonderful facility and staff. Clean, pleasant atmosphere.read more

We are very happy with the care our dogs receive from Indian Creek Vet Hospital. The doctors always…read morelisten to what we are communicating and the dogs receive excellent and compassionate care.

Found my dog and forever friend process went well staff was friendly. I would recommend shelter…read moredogs are the best.

The facility is clean and very busy. I am glad to see a line up out the door before opening for…read morethose looking to adopt. Although we missed out on the dog we wanted to adopt originally, by a mere 10 minutes, we found another dog, Miss Bean who was 14 years old and in pretty bad condition. We knew that we just had to have her and at first we had some poor and miscommunications with the staff; however, Emily stepped in and helped us with getting Miiss Bean (now known as Angel) to us. She was on medical hold for a few weeks but Dr. Sauer poored a lot of compassion and care in conducting 2 major surgeries on her. Overall, we are very happy with how everything turned out and are grateful to the staff and the volunteers who work there, as it can't be easy watching the mass numbers of animals that are turned in or brought in to them on a daily basis. God bless West Valley Humane Society. BTW, Angel has a long road ahead as we just found out she has an enlarged heart, fluid around her heart and lungs and a collapsing trachea, but her vet is confident that with proper treatments and care, she will do fine. She is an absolute joy and is doing very well and is vey energetic, for a 14 yo who just went through all that she has gone through. We will love and care for this little one and give her the comfort and peace she deserves.

I adopted an English Mastiff who is extremely timid and afraid of everything. Because I need to…read moretake her to the vet, I hired John to show me the best way to get her into my truck without traumatizing her. John´s solution was to pick her up even though I am a petite senior and cannot lift her. I did learn that she can jump into the truck but since John did not direct her to the back seat, she got stuck and trying to get her out only traumatized her more. When I tried to get her in on my own, John did not give any instructions to help so the training ended negatively; it should have been a POSITIVE outcome. This horrific experience has left my dog more fearful making it more difficult for me to get her into my truck.

From the owner: We show you how to create an environment where your dog's state of mind will be transformed. Your…read moredog will be calmer, more relaxed, and balanced. You will learn how to read your dog's body language and really be able to "listen" to what they are telling you. Our programs are the most comprehensive dog training and behavior programs available in Idaho. We specialize in real-world training and behavior modification, for those who want a well-mannered dog who is calm, respectful, and less impulsive.