This place was great to work with. We had a new shower installed in our home and it's beautiful!…read moreThey have a huge selection of tile and flooring and our salesperson was so knowledgeable. She helped us design our dream shower. Definitely coming back here for our flooring when the time comes.

Great,huge selection! Meredith (thankfully)helped navigate (our vast differences in design…read moreconcepts.) She was masterful. She listened carefully to both of us and brought out various samples, helping us narrow our choices. Her professional design skills and friendliness made us big fans!!!

I had been searching for carpet for two months and I had been dealing with several big carpet…read morestores in Knoxville, but I felt as though they were too high for the area to be covered. So, I happened to go to TSC and noticed Phil's Carpet. I went inside and was introduced to Eddie -a sales representative. Eddie was great at listening to my needs. A true people person. After getting 12 samples and some additional information, I was able to proceed. I paid half down and balance at the end. Phil's is not an absolute store but a flexible one. Next, Eddie worked miracles with scheduling and I got an early morning install. Roberto and Axel came at the promised time to the second! After a few minutes of viewing the area to be carpeted, Roberto went to work. Padding down carpeting down and it was over. Quality assurance was performed from start to finish. There were no loose fibers to be seen. In all, Phil's Carpet is one of the best flooring stores in our area. I would go to Phil's before trying Knoxville stores. Finally , I have to have my kitchen hardwood replaced and I WILL go to Phil's Carpet for my job. Yes, they install hardwood .

I had carpet installed in bedrooms and vinyl plank installed in the utility room. Both look…read morefantastic and are of great quality! Pricing was reasonable and scheduling/ coordination went well. There was a few week lead time on the vinyl I choose due to the holidays. The installers were true professionals, I definitely recommend these guys! Similar prices to Lowe's, but with far superior service!

Incredibly over priced. workmanship is only so so. they were going to charge me three times what…read moreFrazier Flooring charged me for carpeted stairs. And I paid $8000 more with gillenwater ($42,000) than Frazier flooring quoted me (34,000) for LVP plank flooring. only went with them because my decorator chose them. never again. don't get me started on the weeks upon weeks it took to get the flooring down, or the scraps and wood that was just left behind in my music room for me to clean up.

Heard good things about this company and I am remodeling my home so gave them a visit. Mark in…read moreflooring was the first face I saw, he is incredibly helpful and full of information. He is very charismatic and a great salesman. I ended up going with them in spite of the fact that they are pricey. Unfortunately I was not impressed with the service end as 1. Long lead time (apparently the have to order from somewhere else as they do not carry stock. 2. When I called for status, I discovered that the product arrived " a week ago" and they had not had time to call me 3. Once stock arrived and I contacted them delivery and install was 2 to 3 weeks later. AND 4. The workers left a complete mess with mud inside from boots, dust and debris everywhere with lovely product scraps all over my front lawn. Also they left without telling me so that when I looked - they were gone leaving a mess!

Once you go to the "other" home improvement stores, you GOTTA come here!! After a lot of price…read morecomparisons, we LOVE Flooring America the best. Best prices, Best service and BEST quality! Are cabinets will be with this house for decades to come! The LVP flooring too are amazing quality! Love the tile selection too. Much love and appreciation to Matt at the store off the 640 because he is a solid guy! He is consistent and he knows his stuff!!! The pic is a little rough because it's not done yet but it will be stunning!!

They sent a 100% spanish speaking immigrant crew to my home. Could not communicate with them over…read moreseveral installation issues. It seems "Flooring America" believed Hiring legal American citizens is only important in the front office.

I cannot recommend Broadway Carpets highly enough. My 76yo mother recently worked with them to…read moreplace a custom rug order, and the level of patience and compassion they showed her throughout the process was truly remarkable. Managing home improvements can be overwhelming, but the team at Broadway Carpets made her feel supported and respected from start to finish. When her order arrived, she was dealing with an unexpected leak and the staff was incredibly understanding. As a local business, they clearly take pride in looking after their community; they were flexible with her schedule and waited months to deliver the rug until it was truly convenient for her. Once they arrived, they didn't just drop it off--they made sure to set it perfectly in place for her. If you are looking for a company that combines professional expertise with genuine kindness and flexibility, this is the place. They truly went above and beyond for my mother. By the way, my mom LOVES her new carpet. I do my best to care for my mother from out of state. I'm grateful they treated her just as they would've treated their own mother. Thank you Broadway Carpets for being good humans.

Todd and Kathy were great to work with! Love the tile and LVP selection. They were very…read moreknowledgeable and helpful.

Very disappointed with our service here. In the beginning, everything seemed fantastic…read more Incredibly responsive and jumping through hoops to assure our business. They came and measured for hardwoods and carpet. Their carpet installers never showed up. They had to hire a competitor of theirs to come in and do the carpet (that group actually did a great job). They also measured for our hardwood floors. I can understand a 5% overage on measurements, but we have 15% overage, 9 boxes or roughly 225 square feet leftover. They refuse to return this material as well, so now I'm stuck with 9 boxes of flooring to try and move. I will not do business with this company again.

With this company you run the risk of having your job over quoted and of having not installed…read moreright. The owner seems so sweet an she is but listens to the wrong people. Every new hire is the flavor of the month. It is a shame but if you want to have a quality product at an affordable price go elsewhere. Jobs are screwed up on a continuously basis.