COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

Worst staff ever. They don't pick up the phone and when they do, they yell at you because they have…read moreto do their work. Front desk is a bunch of unprofessional clowns. Most recently experiences - I would call in, they would pick up, they wouldn't answer but I would hear them talking among each other in the background. First time, I thought it was a mistake but I called back a few more times - same thing. Clearly they are doing it on purpose. The Doctor herself, yes she is nice, but nice doesn't always save lives. Since I switched to my new fam doc, I found out that Dr. Chen, missed out on a few of my shots. She is too focus on those who are older, not much shots to keep up with. Also her appts are always super rushed, which is crazy because the wait time to see her, is too long. Oh, their staff also let fam and friends cut patients to get seen. I been cut so has a few of my family members. Good times. Do not recommend at all. They are all around bad news.

Appointment time is a joke, hard to make appointments and takes forever to get seen by doctor. They…read morewant you to be on time for appointment but let you wait in the lobby for hours. Find a better place for yourself please.

The front desk lady completely denied us at first and said that they were not taking any new…read morepatients, which is really strange because Wang Fang Rong was listed as our primary care for two years already; we just haven't seen them. They responded by saying that as of 2020, they just don't accept HMOs anymore. Which also didn't make sense since my boyfriend's family members go here. Eventually we were able to argue to the point where the front lady gave up and we came in to see him. He asked a few questions and then immediately prescribed us a bunch of medications, one for breathing, one for anxiety, and one for allergies. We asked for a referral to a specialist in psychology, but he just gave us Ativan immediately. We tried to ask, but he said take this first. I thought normally you would try to have the patient talk to a specialist or provide a holistic approach before prescribing medication, especially since it's a controlled substance and can be easily abused. Then we left and that was it.

Doctor is nice besides he need to give you MRI testing. If you want some simple cold checks you…read morecould go here, but last year I broke my leg with PPO insurance. This doctor told me they could not call insurance company for proof I had broken leg. I have to go another doctor to give me prescription. But why he give me a form to fill all information and let me give the form to Arcadia MRI center initially. It's a cheating.

This is the most unprofessional doctor's office I've ever been to. For one of my telehealth…read moreappointments, the doctor showed up 90 minutes late. He was in a rush and didn't really listen to me describe my symptoms. He hurriedly prescribed me some medicine and let me go. I went to an Urgent Care specialist, and it turns out he misdiagnosed me and prescribed me the wrong medicine. A separate time, I scheduled a physical exam, but the doctor canceled the appointment without telling me. When I drove to the doctor's office, the receptionist told me that the physical exam was done at the same time as my telehealth appointment. I always thought a physical exam was much more than just quickly rushing through bloodwork results, but the most important part was that they never told me my in person physical exam appointment was canceled. I drove to their office for nothing. They never apologized for their mistake and blamed it on me, and then went on to ignore me. It honestly feels really demeaning and humiliating, especially because I'm going to the doctor and trying to fix things with my health. Mistakes happen, but you don't have to be horrible people as well.

*BEWARE OF HUBERT CHOW AND HIS STAFF*…read more Hubert was assigned to be my parent's PCP for the last couple of years and since then I've seen their health decline dramatically. My dad has diabetes and Hubert's solution is to have him on 13+ types of medication. Meds that have made him lose 20 lbs in 1 year, vomit after meals, have 0 appetite and no energy. When my dad tries to tell Hubert about what is going on, he gets ridiculed and scolded by this "doctor". Does Hubert send him to a specialist and/or refer him to a nutritionist even though he clearly has no idea what he is doing? NOPE. He wants to keep my dad so he can keep getting money. Sylvia is dangerous as well. I asked my parents why they have different insurance carriers and my mom told me that Sylvia (office manager?) switched my dad's insurance over to another company by herself. Like, how does that even happen?!! You don't need to be an attorney to figure out that is illegal and violates HIPPA laws. Oh, also be prepared to wait for 2+ hours for your appointment. The office schedules patients (mostly elderly) starting at 9 am but Hubert is not even in the office until at least 11am, so be prepared to sit in a run down, dinghy room with 15+ patients during a pandemic. If you care about not dying, find another doctor ASAP.

I've been coming to see Dr. Edwin Yau for the past 4 years. This is a very busy place, so be…read moreprepared to spend more time than you expect in the waiting room, even with an appointment. Dr. Yau has a kind, compassionate, and gentle manner and I am always pleasantly surprised when he takes a genuine interest in my life, what I've been up to, etc. answers all my questions, and doesn't rush with anything. (Which explains why nobody gets their appointment on time. :) ) I also appreciate the other staff. One time I had painful 2nd degree burns from an accident; couldn't really go anywhere, and one of the nurse practitioners "held my hand" through text messages, advising me on wound care at home. The same thing happened another time when I had an infected spider bite. My only minor complaint is how busy they are and sometimes phone calls are not returned, or questions take an extra phone call to be addressed.

This office needs serious improvement in how it handles disability paperwork and patient…read morecommunication. My mother (an inpatient RN) was evaluated here for joint issues and was placed on two months of medical leave by her provider. However, when we requested completion of the SDI (DE 2501 Part B) form, the office refused and told us she needed to attend physical therapy first. We followed that instruction, only to have the physical therapy office clarify that they do not complete SDI certification--this must be done by the treating medical provider. When we returned, the front desk then insisted she would not qualify for disability, which is not their role to determine. Eligibility is decided by the California Employment Development Department, not administrative staff. This resulted in unnecessary delays, multiple visits, and completely avoidable confusion during a time-sensitive situation. More concerning is the lack of consistency--placing a patient on medical leave while simultaneously refusing to complete the required documentation does not make sense. Patients should not be sent back and forth or given incorrect information. If the office chooses not to complete disability forms, that policy should be clearly communicated upfront rather than shifting responsibility and providing misleading guidance. Just to be fair, the first NP encounter my mom had was pleasant and professional. But the administrative handling was disorganized and unprofessional. This process needs to be addressed.

This Doctor's office is absolutely so frustrating to work with. Buckle in. Get ready for this…read morerollercoaster. First, they have a Nurse practitioner and also Dr. Ho who my dad saw probably twice the ten times he went to visit this office. The first day we went to the office, we had brought all the medicine my dad was taking. But I told the NP that he still had enough medicine so they did not need to refill it right away and that if we needed a refill we could have the pharamacy contact the doctor's office and she said, okay sounds good. By the time my dad needed to get a refill. The pharmacy contacted me telling me that the Doctor's office would not respond to them. Okay no problem, I called the Doctor's Office. They told me that they would check for me and have the doctor send it in later. Except, by the next day there was no refill. The doctor's office never sent the prescription. Okay. Let me call again. Now they want my dad to go in. New Doctor's office, maybe they missed something. We brought all my dad's medicine again just in case. A couple weeks later. My dad needed a refill on a different medication. But the pharmacist said that the doctor's office denied the refill. I call the doctor's office again. Okay, they will refill it. Next day. No refill. Okay. Let me call again. At this point, they always say that they will see what's going on and call me back. But they NEVER do. I have to call back the next day. I am patient with them because I know how hectic it can be at a doctor's office. But I always have to re-explain that my dad needs refills. That I called the day before and that they are rejecting the requests to refill, there is absolutely no communication here. This happens almost every two months since we started going in the beginning of the year! The last couple of visits was what got me so upset. They once again denied a refill. So I called the office to ask them if he could get a refill. They said sure. Benefit of the doubt. Next day? No refill. Surprise? My dad at this point was feeling dizzy and his blood pressure was unsteady. At this point my dad was running low on three medications. I brought him to the office where they rudely asked us why we were there. I told her that he needs a refill for a medication. She told us that we needed to make an appointment for that because they don't do walk ins for that. So I asked her then what is my dad suppose to do? He doesn't have any more medicine. So finally she tells me she will look into it for me. She asks me for the medications name but abruptly cuts me off. She tells me "it says you still have refills for this medication" Me - "okay but the pharmacist is telling me that there is no refill. I wouldn't be doing here if he had his medicine and if you guys aren't communicating with them" Nurse - "Okay, let me print it for you" She hands me the prescription.. for the wrong medicine.. Me - "This isn't the right medication. Can I show you on the app where it also tells you that you guys denied the request for refill?" So when she prints out the prescription and she comes around to me and puts the paper to my face aggressively pointing. Nurse - "See you still have more refills until - oh it says you have no more refills.. That's weird let me find out what happened for you." As if that wasn't what I was trying to have them figure out this whole time.. So she flags the NP and they talk for a couple minutes and then she comes up to me and she says "Okay we'll send it to the pharmacist for you" But I asked her what about the two other medications? She tells me, "We didn't prescribe those to you. We don't have it on file" What the h*ll is going on in this office. We literally came in here at least twice to have them document our medication. So whatever I make an appointment to get a refill for his other meds. Everything should be good now right? WRONG. Not even a month later, they deny a refill for the same prescription. Why?!??! I call them again and they tell me that we have to go in again but it hasn't even been a month since his last appointment? They said the doctor wants to see him to talk about this xray and blood work that he did a a couple months ago. When we went to the appointment three weeks ago. We already got the results for the blood work. The xray was talked about MONTHS ago. What is the need for us to come in again?! So they told us they would handle it. But NOPE. We had to go AGAIN. When we finally saw the NP for our appointment she told us "you know you can just call for a refill right?" I. WISH. WE. COULD. I didn't say anything to her because I had already decided to find another office but due to insurance since he already visited the doctor that month I couldn't immediately change. Seriously. What is going on in this office. Can't even handle a simple refill. Avoid this doctor's office at all cost.

My appt was at 3:45 and got token in the back in less then 15 minutes the nurse was wonderful but…read morethe doctor Helen was absolutely amazing. She not only listened to my problems but she also had great advice and didn't make me feel uncomfortable at all which is a problem I've had with previous doctors. I don't know why there is so many negative reviews but my first visit was amazing. Ty guys so much.

I been seeing Dr. Hsu for many years. The wait time is usually none to 10 mins or so. He is very…read moreprofessional and his DNP Helen Sun is also a very nice lady. God bless them for serving their community and keeping the ppl safe over the years. Never over charging. Always reasonable.

Wow, my 23 year old niece had the flu for over a week and had no insurance and couldn't find a…read moredoctor that would see her soon. She found this doctor online and to my dismay, she was a walk-in, only paid $30 and he gave her a prescription for her!!! What?? Unheard of low charges!!!! That was great news for her!!! Wonder why he doesn't have more reviews...so good to know!!

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!

Dr. Truong and the entire office staff, including the other doctors, are outstanding. My…read moreexperiences there have always been positive. Dr. Truong possesses a wealth of knowledge and genuinely cares about our health, offering exceptional care and advice. The staff is also courteous and excellent, promptly returning calls, following up when necessary, and swiftly sending refill prescriptions. The overall customer service is exceptional. Both my wife and I consider Dr. Truong our primary care physician.

They really do nickel and dime you for everything at this office. I came in for my physical and…read morethey charged me a copay for my visit. However, preventative care is 100% covered. When i inquired about it, the front desk person told me she didn't have me down for physical. I asked what did she have me down for? And it was a physical. So then asked if there was any other medical needs or questions i needed to ask the doctor today? and when i said no, she refunded me my copay. A week later, someone from their office called me and asked me to come in so i can discuss my blood results with a doctor. They also gave me the option to do this over the phone and SURPRISE!!!! THEY WANTED TO CHARGE ME ANOTHER COPAY!!!! At my old PCP, they did not charge me a second copay for discussing my results. if you don't want to be nickeled and dimed for everything, then i suggest you look for another doctor's office. But i would say the doctor's here are actually very nice. They do listen to your concerns and i did not feel rushed during my appointment.

I question the authenticity of the positive reviews that initially drew me to this clinic. In my…read moreexperience, the doctor exhibited a troubling need to exert strong control over others and demonstrated minimal compassion toward a severely ill patient. Upon learning that the patient had sought emergency care at another hospital--while still honoring the scheduled appointment at this clinic--the doctor became visibly upset and subsequently refused to continue providing medical services, despite the patient attending the appointment as planned. This highly unprofessional behavior has led us to consider filing formal complaints through the appropriate channels."

Dr. Lee is a great acupuncturist. She takes care in her profession. I definitely recommend her for…read moreany type of acupuncture treatment.

I've been seeing Dr. Chung for many years following him from Covina to his practice in Arcadia. He…read moreis thorough and extremely knowledgeable. Has an excellent bedside manner and takes the time with his patients to answer each of their questions in depth. He has a caring nature and would recommend him.