Jacqueline Weisbein, MD and her entire staff are exceptional. Caring, thorough, and helpful. I have…read morereferred at least five patients following my spinal cord stimulator surgery. I appreciate the compassion and professionalism of this team of healers. After suffering with lower back pain, knee pain, and hip imbalances, I am so happy to have relief from these issues. Thank goodness I found the right team to help me. Judy M. Baker, Sonoma

I have visited this clinic twice. Both times seeing a nurse practitioner. Both times a complete…read morewaste of time. They are at best incompetent if not blind to treatment and recovery. A physical therapist outside of Napa orthopedics provided a full assessment and recovery plan where Napa orthopedics failed. I'm not going back for a third chance. They are incompetent and an insurance scam.

Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

Dr. Posner is phenomenal…read more I broke three fingers in my left hand and I was about to go to surgery, when I remembered that ever since I was a child, metal earrings and any kind of jewelry would make me swell. Frantic, I called my primary physician to ask him to do a test. He recommended Dr. Posner as an allergist and refused to recommend anyone else. He said it was the best allergist around, and that's who they use for something this serious. For this, I am really grateful. Dr. Posner is by far the best allergist I have ever been to, and probably the best doctor I've ever met. For starters, he comes in with a warm smile, as if he's known you forever. He's easy to talk to, thorough, investigative, and efficient. He understood my time restraints and he drove in and opened up the entire office for me on a Saturday, just so he could check to see if I had a preliminary reaction to metal. I now understand why the office is always packed. I wouldn't trust anyone else with testing for allergies or investigating a medical problem.

I recently moved from Solano County where I received allergy treatment from the clinic at Low Court…read morein Fairfield. They have always been very professional and the check-in procedure is run smoothly. After my initial appointment at North Bay, I was not impressed. I had to ask to check my vials to confirm that they were mine. I was told that the staff checked them to confirm the correct info. They made a note to make sure I checked my vials in the future. As a retired USAF medic, I was trained to always confirm everything with the patient. This was my first red flag. I was given info regarding an app to download onto my phone for future check-ins. After repeated attempts to do so, the app remained defective. When I tried to check into the clinic on the next visit, I got a bit of attitude because I didn't use the app. After several attempts, I called the clinic for assistance. The receptionist seemed very cavalier in her attitude and didn't seem to understand my frustration. I was hung up on while I again attempted to install the phone app. She eventually called back. By this time I was beyond frustrated and cancelled all future appointments to this ineffective clinic. I will resume my treatments at the clinic in Fairfield. I have confidence in being taken seriously and feel very at ease with their efficient system.

Incredible doctor! I'm highly impressed with how he approached and is handling my knee issue. Look…read moreforward to continuing care with him.

Dr Freeto treated me like another surgery # in a factory instead of showing any empathy. I don't…read morebelieve he would even recognize me outside of the office. He didn't like that I asked for a second opinion. He didn't like that I had to reschedule my surgery due to a family emergency on the East Coast. He called one of the other Doctors in his own practice an A-hole. I reached out to try to make an appointment to talk to him about the situation & he ignored me & had his assistants tell me I was no longer welcome in his practice. His EGO is bigger than his skill. This is how he treats a patient prior to surgery? I'm really disappointed in his lack of compassion & not even taking the time to talk to me. I am always happy to share more information for anyone that wants to contact me.

I had a major injury to my upper arm which I first went to the ER thinking I had a broken bone... I…read morewas in excruciating pain, and could not move my arm at all. (The pain was a 10 out of 10 for hours straight which is why I went to the ER). The performed an X-ray as well as physically examined my arm and said there was no break, but most likely a major tear. They sent me home with pain meds, and a muscle relaxer, and told me to see a specialist ASAP. I tried to schedule an appt. with an orthopedic surgeon, but the earliest appt. was more than a week out. Two days later I went to one of the highest regarded acupuncturists here in Napa. Upon examining my arm he said he would not be able to help me heal at all, but possibly could help reduce the pain, and urged me to see the orthopedic doctor as soon as I could. I told him I had the appt. already, and would gladly let him treat me for the pain. I walked in with pain being still 10/10... by the end of his treatment and for the next few days I was still in 24/7 pain, unfortunately his treatment did not reduce my pain at all. 5 days later the pain was still barely bearably, I decided to see Dr. Henderson at Optimal Health. Me and my children had visited him several times through the years, and I was always happy with his services and the results. He did an exam and then recommended acupuncture in conjunction with a treatment called FSM. In 1 treatment my pain went from a 10, down to a 2. I did not take any pain meds the rest of the day, as the pain went to a 0-2 throughout the day. I was completely surprised how much relief I got from only 1 treatment. Also he felt that the FSM treatment may help the torn muscles heal, which was music to my ears. By the time I saw the Ortho doc, I was only takin pain meds to sleep. He diagnosed my injury a most likely a "major rotator cuff tear", and ordered an MRI. While waiting for the MRI, I continued to see Dr. Henderson. I have had a total of 5 treatment from Dr. Henderson, and currently am taking no pain meds, even to sleep, also I have also regained about 35% movement of my arm. I cannot express enough how happy I am with the results, at first it seemed like surgery was mandatory, but based on how well I am healing, I think I may be able to avoid it all together. I cannot recommend Dr. Henderson and Optimal Health enough!!!!

Thank you for bringing my mother so much relief and comfort during her cancer treatment. Providing…read morein home IV push therapies during the pandemic. You are both a wealth of knowledge and wisdom. Thank you for coming through for us!

I have been a patient for many years. The service has always been excellent. The physicians are…read moreattentive and professional and the staff are friendly and accommodating.

Professional staff. Great care with continuity…read more The doctors listen and consider everything. We are fortunate to have this excellent level of medical care in Napa Valley.

Dr. Holthouse is the kind of doctor everyone hopes to find. From the moment you sit down, you feel…read moregenuinely heard. She listens carefully, never rushes you, and responds with real empathy -- not just clinical efficiency. What makes Dr. Holthouse exceptional is her balance of professionalism and warmth. She handles difficult topics with honesty and clear, practical advice, but always in a way that feels supportive rather than overwhelming. Complex medical information is explained in plain language, and you leave understanding both the plan and the reasoning behind it. And then there's the humor -- perfectly timed and never inappropriate. Even during serious conversations, she knows how to ease the tension with a light touch that makes you feel comfortable without minimizing your concerns. Dr. Holthouse combines empathy, attentiveness, solid guidance, and just the right amount of humor. Truly an outstanding physician.

Looooooove Dr Holthouse. Dr Holthouse and Dr Booker are hands down my favorite OBs. Sometimes it's…read morea little hard to get past the front desk/phones, but once you're a patient, you have direct access to them through the online portal if you ever need something urgently.

On Sunday I took my daughter into this clinic and I was so pleasantly satisfied by the way my…read moredaughter was cared for. I would like to say that Gina Knudsen provided such good care and guidance for us. She was very informative and caring and it was so obvious that she enjoyed her profession. I liked that she provided a hands on approach. When I called for some follow up questions the next day, she promptly replied in her very calming tone and provided more valuable insight into the risks of my daughters wrist injury. Thank you Gina! You were so wonderful as was the staff. I also appreciated the clean, state of the art environment with prompt service. Everyone in the clinic was so kind. ~ Michael

I am incredibly frustrated by the systemic scheduling errors and complete lack of communication at…read morethis facility. They managed to waste months of my time and ultimately left me without care due to their own internal blunders. First, their off-site call center gave me completely incorrect instructions to attend an "Intake" appointment with a different doctor just to establish care. I took time out of my day and physically showed up, only for the front desk staff to tell me "we don't do that" and cancel my appointment on the spot. To fix their mistake, they scheduled me with the doctor I actually wanted to see (Dr. Schoenrock). However, they forced me to wait months for this opening. Now, right before my appointment, they have canceled on me yet again. They refuse to take me on as a new patient because Dr. Schoenrock is leaving the practice. While I understand that doctors move, this clinic allowed me to wait for months following a massive administrative error on their part, only to drop me completely at the last second. They offered a random replacement doctor, but I refused because I waited specifically for the provider I chose. Turning away a patient after forcing a multi-month wait due to your own staff's initial mistake is unacceptable. Avoid this clinic if you want reliable scheduling and care.