Excellent experience with this office. Dr Persaud was informative, thorough and showed a genuine…read morelevel of care. His assistant, Lauren was a joy to work with too. Not to mention the front desk team all seemed nice and efficient. Lastly the office was spotless! Very impressed!! Highly recommend!

This review is for the Austell office. I had a follow up with Dr. Fletcher (not my normal Dr.) and…read moreit was a horrible experience. He didn't have a clue why I came in or why I even visited the first time for ear issues. He didn't even know how to look in my chart for the medication I was prescribe by another Dr at the same location. He acted as if I was a nobody and definitely doesn't care about patients. I paid my copay to basically tell him why I was there for my catscan results. He said everything looked ok, I said fine that's great news but what about the other issues that were in my notes...he said what issues. So, I paid the Drs office for me to give him all the information that was in my chart and he wasn't concerned that there was no answer for my medical issue. He gave me about 5mins of his time. My next follow up I will request that a note is made I never want to see him again. The worst Dr I have come across in a long time. DO BETTER BOTH OFFICES AUSTELL AND DOUGLASVILLE GIVE BAD REVIEWS!

Where to begin... I have gone to this Practice for several years up until Nov of 2012 when I…read morefinally had all I could stand. The quality of the medical care is good however you will wait an extraordinarily long time to receive that care. I have had 2 surgeries (Septoplasty) and Allergy treatments at his office. If you have an appointment with Dr. Persaud you will need to literally block out 2 - 4 hours for just a routine visit. If you get allergy shots you should plan on being there at least an hour. Multiple times I arrived for my appointment on time or early, informed the staff I would need to leave within 2 hours AFTER my appointment time and I have had to leave without being seen because they can't seem to schedule their way out of a wet paper bag. I have actually recommended they seek a Scheduling Consultant to assist them with their daily schedule but the recommendation fell on deaf ears. Their problem is they simply overbook every single day. Once I decided to fire him and go to another physician I requested my Medical Records and paid the fee to have a copy sent to me. This was on Nov 27, 2012. I was told I would have my records in 7 - 10 business days (via snail mail). Of course they never arrived. In January 2013 I had to go to the office to get them. Once I looked through the records I found I they only gave me maybe half of my records related to just the ENT visits and none of my Allergy Records. When I called them to get the rest I was told they would not give them to me. After I informed them they had no choice as it was covered not only by HIPPA but Georgia State Law as well they started stalling. They claimed they would call me back and never did. The last call I made to them I informed them I would have my Attorney contact them if they did not comply to which I received a very snarky reply of "Well you just do that sir, You have your Attorney call us". I was MORE than willing to comply with that request and I had my Attorney call them within 5 minutes of hanging up the phone with them. They then decided to finally return my call and said they would be happy to send me the remaining records (via mail). We will see if they actually arrive (and if it will actually contain all of the missing records). Bottom line, if your time is valuable you should seek a different Doctor's office. If you want to catch up on say the Iliad and the Odyssey by Homer, or maybe the unabridged Mahabharata, then this is the place to go as you will be given more than ample wait time to read the longest books ever written. Take a copy of the Epic of Gilgamesh as well, you will have time, trust me.

Receptionist was rude/short. Cold and uncaring. Just came from ER. Didyeven listen as I tried to…read moreexplain that I can't wait 2 months for an emergency....duh

Lies, deceptions, and excruciating pain. Had my sinuses operated on by Dr. Tim Ryan 7/26/18. Was…read moretold I'd be given pain meds .Was told I'd recover in 7 days. Was told I'd be able to breath after surgery. All these were lies. Was not told I'd be completely incapacitated because of excruciating pain.Was told I bled too much because of mobic so he couldn't finish. I quit the Mobic 10 days prior like instructed. Had he contacted my pain Mgmt. Dr. And coordinated It wouldn't have been near as horrible. I would NEVER trust this jerk EVER again!!! Wolf in sheeps clothing!!! BEWARE!!!

Horrible staff and MD. Took a month to get appt. Severe bilateral hearing loss, loss of balance,…read morethrobbing rIght sided frontal and sinus headache. They immediately did sinus X-rays, audiology testing with no one checking my ears for ruptured eardrums or blockages...like wax. MD saw me for 2'10" (use my iPhone stopwatch as MDs want so much money they barely listen). He used instruments that were left on desk...(pandemic anyone?) Staff no masks. only prescribed antibiotic. No follow up! I asked audiology tech results of hearing. Severe loss. I fell hard walking to car! I hate these ppl!

From the owner: Villa Rica Ear, Nose & Throat provides sinus/allergy testing and treatments, balloon sinuplasty,…read morehearing testing and treatments, and care for throats, tonsils, and adenoids in the Villa Rica, GA area.