Dr. Woods practice is amazing. My friends and I have been going for many years and it is easy to…read moremake an appointment and very little wait time. Dr. Woods is professional and personable. I actually work in healthcare and sought her practice out many years ago because I knew she gave stellar competent care in a caring understanding way. She listens and you don't feel rushed--which most clinics now make you feel like cattle being herded through. Here you feel valued and not rushed. Highly recommend.

Dr. Susanna is wonderful. Very patient to the patient and listens carefully; the front staff was…read morefine also, cannot see what other reviewers have said.

A friend recommended this OBGYN practice to me, and I'm so grateful that she did. I made an…read moreappointment on their website about a month in advance, and was able to verify that they accepted my insurance as well. New patients start out with their WHNPs rather than with an MD, which makes total sense to me. There are detailed bios and availability calendars online for all of their providers. If you've never been to this office before, parking can be a bit tricky to figure out. There's a garage for patients off of 20th Ave., and the easiest way to find the entrance is to turn right on State St. and then left into the garage. After parking, you'll want to take the elevator to the second floor walkway over to the medical building, and then follow the signs in there to another elevator and take that up to the fifth floor. It sounds more complicated than it is, and it's easy to remember after you do it once. The office waiting room is beautiful, with lots of natural light, plenty of seating, and a gorgeous view of the Nashville skyline. There were dozens of women waiting for appointments, but the check-in process is all done online through a QR code, making it super quick and easy. Their team is efficient - and it makes sense why they can see so many women in one day! I saw Elizabeth Napier (Lizzie) and have nothing but wonderful things to say about my appointment. To any women who are putting off their well women exam because they don't know where to go ... this is the place!

I've been seeing Dr Samples for years and I definitely recommend her! It took me a long time to…read morefind a gyno I was comfortable with.

Dr. Montville is da bomb dot com. She can deliver a baby better than anyone. ‍All of her patients…read morejust LOVE her. She always makes light of even the most stressful situations with her witty personality! She is kind, she is patient, and she is just the best. She loves yoga- which keeps her calm and caring. I just love Dr. Montville and so does everyone else! I wish everyone could deliver a baby as well as she does. She is just a cut above the rest. Speaking of cut above the rest- wow, can that doctor do an AMAZING C-section. You can't even tell you've had surgery because her incisions are so small and perfect! She is just awesome. If I had to have a c-section, she's who I'd want to do my surgery! And she's done within a blink of an eye . I would nominate Dr. Montville for the Nobel Peace Prize for sure. She's just that great! If I could give her 638228 stars out of 5 I totally would!!

Searching for a girly doc is about as fun as going to the girly doc. For this reason, I had become…read morereally good at putting off a visit. Finally, I just called Women's Group of Franklin and made an appointment with whoever they had available. Lucky for me, it was Dr. Montville. Dr. Montville is relatively new to the practice, so her schedule is easier to get on, but I imagine it will be filling up fast. She's great. She didn't give me grief about my historically laidback approach to preventative healthcare, she addressed my questions, and kept me informed on what I need to know. The exam was quick, but it didn't feel rushed. Dr. Montville is kind, actively listens to you, and brings a comforting personality to an awkward situation. And since I tend to joke a lot, it was very important and comforting to me that she joked back. I highly recommend Dr. Montville to anyone looking for an OB-GYN. She's awesome.

I'm so torn to only give three stars, because the location is great and the physician is…read morephenomenal. My problem is that every time you go you are waiting for at least 90-120 minutes to be seen after your appointment time. The first visit was 90 minutes late, but as a new patient and given the fact that her bedside manner is tremendous i thought it fluke. Many third visit back today, it was 120 minutes and i went to ask how much longer they told me another 30 minutes. Advice: the providers are WONDERFUL. The time management is not so great (healthcare bureaucracy). If you have a full day off --- do yourself a book an appointment. If you took time off work... don't bother and find another group.

One star is generous…read more This office has some of the worst patient communication and customer service I have ever experienced in a medical setting. Today, I spent TWO HOURS trying to reach someone. No answer. No callback. Nothing. When I finally got through, I was told there were "no providers" available to help me. I questioned that because this is a large OB/GYN practice. Suddenly, after the front desk spoke with the medical director, the story changed: there actually WERE providers there -- they were just fully booked. So after wasting two hours trying to get help from my own OB's office, I asked if someone could squeeze me in. Their solution? Go to the ER. What exactly is the purpose of having an OB/GYN if your own office is completely inaccessible when you actually need medical care? And this is not a one-time issue. At my previous appointment, I sat in their office for TWO HOURS because the provider I was scheduled with had called in sick. No one bothered to call me beforehand. No one apparently thought my time was valuable enough to notify me before I showed up and sat there waiting. There is a staggering level of disorganization and indifference at this practice. I understand that doctors get busy. I understand that schedules fill up. I understand that providers sometimes call in sick. What I do NOT understand is an office that repeatedly fails to communicate with patients, leaves them trying to get through for hours, gives conflicting information, wastes hours of their time, and then essentially tells them to go somewhere else when they need help. Patients should not have to fight this hard just to get basic communication from their own doctor's office. If you value responsiveness, organization, respect for your time, or having any confidence that someone will actually help you when you need care, I would strongly recommend finding another practice. Based on my experiences here, this office seems far more concerned with managing its schedule than taking care of the patients on it.

Quality care all around. Dr Lodge truly cares about his…read morepatients and makes them feel at ease. Wonderful weight loss program offering GLP and many other appetite suppressants. The most friendly staff!

Love this place. The team is lovely. Will listen and have wise holistic advice. I looked all around…read morefor holistic minded HRT support. I searched and was so disappointed with other doctors. But this is the place, Thankfully found it!

Dr. Kurzynske is THE best primary care physician!…read more The office staff are professional and helpful. In urgent situations, they make every effort to assist. Dr. Kyrzynske's nurses are professional andcompassionate. I've never felt rushed as they gather information, review medications, or make notes for Dr. Kurzynske's review. But, it is Dr. Kurzynske who makes one feel like a real person with real value with real issues. He listens attentively, probes to ascertain issues, is not rebuffed by questions, and makes his patients feel like they've been heard and receiving the best medical attention and actions that a primary care physician could offer. He is knowledgeable and trusted to be current in that knowledge. He views patients as whole persons, physically, mentally, and emotionally. He sees the patient in context of their circumstances (i.e., impacted by needs resulting from work and family situations). His compassion is real and comforting. He is forthright in positive and helpful ways. His sense of humor is appreciated. Dr. Kurzynske is one in a billion!

I am not sure how Dr. Pak was given a license to practice medicine because he is that stupid. He…read morestands there with a pen and clipboard and stares at you like you're the first human body he's ever seen. He is the only doctor I've met who looks like he needs a referral himself. Come to think of it, none of them look healthy. I've seen more diagnostic confidence from the Magic 8-Ball in my kid's toy box. Worst bedside manner I've ever experienced. Has no medical knowledge or recommendations when asked. Women in the office are all overweight and rude except for one. Save yourself the headache and do not go here. If you practice health, you should at least attempt to appear healthy. Dr Pak knows nothing about health.

"Womens Obstetrics and Gynecology" is Dr. Donna Crowe's practice…read more Trying to schedule a damn appointment for 10 days is simply absurd, only for them to tell me to go to the health dept. This practice has let me down more than once, when I went through a miscarriage in January, I wasn't even allowed to see the doctor, despite it having been made very clear I was a high-risk patient for a pregnancy. I'm absolutely astonished by the treatment I've received by this practice. I work in a medical office, so I am well-versed on how it works. Would never set foot in this place again.

Dr. Crowe is so caring and considerate. Her knowledge and expertise are obvious during…read moreappointments. She supported me to try for vaginal birth after cesarean (VBAC) and it was successful. I had great prenatal care. Dr. Crowe wasn't on call to deliver for me, but her partner Dr. Norman was phenomenal in the delivery room. She was calm and confident - I had a wonderful birth experience.

This is a much needed facility for Mt Juliet. There are several types of specialized doctors as…read morewell as primary care. They have great staff checking you in and are very friendly and courteous. I love the PA I see. She is very thorough and listens to you. She knows her job and does it well. I do have one complaint about this place. You can't talk to a nurse right away if you need to. You have to leave your phone number and the automated message says it could take up to 48 hours to return your call. That is no way to do people who are sick. I would ask that their corporate rethink the automated call

Heritage Medical Associates had more than four months to discover and correct the mistake described…read morein this review. Yet, it was not identified until just over an hour before my scheduled appointment. Here are the details: On March 10, 2026, I contacted my primary care physician, Dr. Michael Mertens, requesting a referral to rheumatologist Dr. Megan Byram for severe arthritis in my neck and hands. Two days later, I received a confirmation letter from Heritage Medical Associates scheduling me as a new patient with Dr. Byram on July 14, 2026, and included the required paperwork to complete before my visit. To prepare for the appointment, I requested that Premier Radiology send all imaging of my neck and hands to Dr. Mertens so it would be available to Dr. Byram. I also called Dr. Byram's office and was told she was booked through August and that she was accepting only a limited number of new patients after reviewing referrals and medical records. Based on the appointment confirmation letter and the preparation I had completed, I believed everything was in order. Instead, at 7:18 a.m. on the morning of my 8:30 a.m. appointment--after waiting more than four months and as I was getting ready to leave my house--I received a voicemail informing me that my appointment had been canceled. When I returned the call, I was told that Dr. Mertens had sent the referral in error because I was already an established patient of Dr. Susan Harwell. I was also told that if I came to the office, Dr. Byram would not see me. I did not even remember having seen Dr. Harwell, and I was surprised to learn that I would not be allowed to see the rheumatologist I had specifically requested. Patients should have the opportunity to discuss a change in physicians rather than have that decision made for them. This entire situation could and should have been identified months earlier--not just over an hour before my scheduled appointment. Heritage Medical had more than four months to discover and correct this mistake, yet I was the one who lost my appointment and wasted my time. What makes this especially frustrating is that patients are expected to provide advance notice when canceling appointments or risk being charged a cancellation fee. Yet Heritage Medical Associates canceled my appointment with virtually no notice and accepted no responsibility for the inconvenience they caused. This experience demonstrated a level of disorganization and lack of respect for a patient's time that I found completely unacceptable. I will start looking for a new primary care physician and rheumatologist outside of Heritage Medical Associates.