My experience with John Jones was at first normal. I Spoke with an individual named Mike Atchison. He, much like another I found out, was trying to upsell me from the start of our interactions. My wife and I had a strict budget to adhere to and he was trying to push vehicles at us that were well outside of our price point. In his defense he was very patient. If he would have stuck near our price point though we might have gotten the deal sealed sooner.or had he told us the price on the vehicle he was showing us first. That might have helped. On a humorous note. He asked if I would put gas in one of their vehicles. I did, and fortunately found out the gas gauge was busted. Now back to our regularly scheduled gripe.
Moving on.
My wife and I took possession of our 2011 Chevy Equinox about a week after the ink dried on the paperwork. 2 Days after which my wife was run off the road by a distracted driver totaling our new to us car. All Went well on my insurance side which in and of itself was surprising. The vehicle was declared a total loss and my insurance company cut us a check for a portion of the loan payoff.
But more on that soon. In the interim.
My wife went back to John Jones to go retrieve items that were left in our vehicle at the accident scene. We spoke about looking to get another vehicle from this place, so my wife went to speak with another person on their staff. Adrienne Hoar was much like Mike. Very insistent on putting down money and how we needed to secure a vehicle before it got sold. My wife was then upset by this thinking we would lose out on an opportunity entirely but due in light to our situation taking on a second loan alongside or coinciding with our loan would be incredibly detrimental to our finances. Much the same as mike she had no concern for us as people, just another sale.
Cutting back to the loan
We still owed roughly 1900 Dollars on our vehicle after insurance paid their portion and we did opt for the GAP insurance on initial purchase, so we thought "Yay! At least we won't be stuck with the rest of the loan." But this is where we made our next mistake. Speaking with a Sharon Cervantes who I am led to believe is a receptionist with John jones. She told us that the paperwork we were signing was to submit a claim for reimbursement with our GAP policy. What we didn't find out until later was that she gave us a form to cancel our policy, but we did not find this out until about a week after the fact when we received a check from them for roughly half the payoff on our loan.
In the end.
Now I have a check from them that is next to useless, and I am down a vehicle that I needed because my pregnant wife needs to be able to attend appointments due to her being high risk pregnancy. I have served my country with honor and to come home to people like this makes me wonder if what I did for my country was worth it. All the missed time with family and friends just to come home and be taken advantage of by the very people I swore to protect and defend. Seems funny doesn't it. Well, I am not laughing and if this rambling paper I have wrote even turns two people away from dealing with these people it will at least make up for the money I lost by their ignorance/incompetence. read more
