Gloria does such a good job at cut/color/highlights all things hair and she also does facials and waxing she does it all and she does it all well. I highly recommend her. I moved here from LA 9 mos ago and thank God I found her because I'm so picky read more

Worse experience I've ever had at a hair salon. Barely greeted once folks got off their cell phones, rushed to get a shampoo before meeting stylist. Stylist was abrupt and inept. Front desk, once they got off their cell phones and gave me eye contact in order to pay, listened as I explained how disappointed I was. All they could say was thank you for the feedback. And to top it off, my hair looked worse than when I came in and smelled heavily of artificial flowers. read more

I see Leslie D. on Robert E. Lee, and she is incredible!!! I have been going to Leslie D. for over a year, she is always on time, she sits in the front greeting everyone (because she is the most friendly person at this salon), and never makes me feel neglected, she is that good. She is a perfectionist when cutting and styling my hair, every strand of hair perfectly placed. And she goes out of her way to do extra touches to my hair (i.e., extra styling procedures, etc.). You will never be disappointed with her work. She really is wonderful! read more

I made the huge painful mistake of going to John jay salon on Allen Toisant Drive formerly called Robert e. lee in New Orleans, I decided to treat myself to a pedicure for a birthday gift to myself and I was never expecting to have my feet bleeding from a cheese grater device to remove dried callousness . My feel were in so much pain after that I could not go put on my birthday to celebrate by dancing. The person that butchered my feet was Frankie and she acted like she had been working there for years but shecertainly did not know what she was doing. She cut my toenails too short and cut down into the quick, I was crying out in pain. I could not believe that she had the job there. I will never get another pedicure again. she did not use clean instruments on me because I did not see them come out of a sterilization container. I did not speak up and I really regret it because I should have not paid and I should have reported it. I was totally in pain after and I could not even walk without it hurting. Do not waste your big bucks going here thinking it is a fancy building and it must be quality----it was a horrI left nightmare. read more

Went to get my hair highlighted by Leslie, my ongoing hairstylist at John Jay Salon. I had visited her multiple times and she knew that I wanted to slowly go blonde and we were doing it little by little as we both had agreed when we first met. On this day, I was only going for a touch up of my roots, but she got carried away and left my foils in my hair way too long. To the point where my hair came out way too blonde! I was like Omg what did she do? I was not ready for such an extreme, I thought that we were going in small steps. Little by little. Sweet girl but she over processed my hair to the point that my hair ended up breaking off all over, then it fell off and I can't no longer wear my hair in a ponytail. I have short and long pieces throughout. She also burned it beyond repair. My curl pattern is gone. Irreversible. I am constantly crying missing my hair. I am miserable. Asking myself what did I do to deserve this and on top of that, pay $200 to have my hair break off, fall off by 3-4 inches and burned? WHY? WHY? With my hair being curly, it's going to take years, upon years, if it will ever grow back again. I call to let the manager know of what had happened. She was so rude and mean to me. Her name is Candice. Before I could even explain to her my story and what even happened to my hair and what her hairstylist had done to MY HAIR, she completely stopped me in my tracks and begin to belittle me and bully me by escalating her voice at me stating, " let me stop you right there, from the pictures that Leslie showed me, she did a BEAUTIFUL job on your hair! " She went on to blame me and criticize the type of hair that I have saying that if something happened then it was MY FAULT because I should had been taking care of my hair it prior to coming to John Jay Salon. She then added that I was also most likely using cheap products on my hair. I was stunt at this woman bullying me over the phone. She had to have the only word in this conversation. I barely got a word in. Worse of all, I have never even met her, nor has she ever put her hands on my hair in order for her to be so judgmental about my hair and making an unfair assessment on my hair. The correct and professional manner that this so called manager should had handled this, #1 is by allowing me to talk ( you need to learn some therapeutic communication skills if you are dealing with customers! ) #2. offering me an apology, #3. asking me to come in order for her to actually meet me and take a look at my hair, and then make a correct assessment of my situation before making the incorrect statement that Leslie, her hairstylist had left my hair "so beautiful ", and #4. offering me my money back. At the end of our conversation she gave me the name of some deep conditioners that I should try and have been trying. Naturally, nothing is working. I have been spending so much money on products. Of course, this is going to be such a long and painful journey. I am always crying missing the length of my hair. Plus, every day I look at my hair at how horrible this woman damaged it and I can't get over it! It's costing me so much money having to buy product after product. It's become a full time job having to do research, reading what is good for this damage, what products do I need to repair bleach damage. My God! I was only going for a touch up of my highlights that day....how did everything go so wrong?! I am so overwhelmed... I even tried calling them again and once again they just blew me off! Another manager named Gail told me to " don't bother calling back, this matter has been handled!" I thought... these people are so rude, another manager who refuses to hear me out. They just want to wipe their hands off of me. Shoo me away without even listening or asking what I needed or how is my hair going. This manager just left me a message to go somewhere else. They are super insensitive, mean and rude! Sure, I can post the picture that the hairstylist took that day, and my hair looks "beautiful". But my point is, is the condition that she left my hair in... she destroyed my hair. When you blow dry curly hair, it looks much nicer and smoother. I regret ever going there. Think twice about stepping foot in that salon. They will be nice to you when you go there making appointments. But as soon as an issue arises such as like the one I am in, they will blow you off, shoo you away, disrespect you and treat you with the most unprofessional behavior. Do not spend your money there. Both my Mother and I have been regular customers. But not any more, years ago we both used to get our hair done by the founder of the salon, Mr. John Jay. Incredible, how the morale is so low now, it's lackluster professionalism and poor customer service is bringing down this salon. read more

John Jay - Hair is now washed, see the damage done, hair is burned, fried, curl pattern turned into permanent frizz. Hair broken in pieces. - Hair Salons Near Me - New Orleans, Louisiana

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Today I went to get a haircut with my daughter, and a few things went wrong. Firstly, the salon tried to cancel our appointments and lied to us. they said we hadn't even booked the appointment. Then, they said we had booked the appointments for 2:00 and 3:00, but booked them for 3:00 and 4:00. this made us rush to the salon, and we only ended up getting 1 appointment. then, they switched our stylist from our usual girl to this random new girl, and she did an mediocre job on my daughter's hair. she ended up with a look that just looks like a slightly more defined version of what she walked in with. when she got home, she cried. read more

Reception was so Nice! Covid Safe procedures in place! Awesome Hair Stylist! Always on the move taking excellent care of their Clients. Just as I remembered the Great Service when they were on Haynes Blvd. I was in Aw! And was very impressed! Very Professional. I will be a repeat Client. Thanks John Jay! "Deb" McGuinness read more

I love the way I feel when I leave John Jay. They are so kind and Angelle always knows just what my hair needs. I drive from the Northshore to the Robert E Lee location just because that is how good she is! It is always worth the drive! read more

DO NOT BOOK ANGELLE. This was the most unpleasant hair salon experience of my life. I had heard good things about this salon and went in with high expectations. However, my stylist, Angelle, was a nightmare. She asked me if I had a relationship with Christ and spent my entire appointment preaching to me about the Bible and how all nonbelievers are going to Hell. I don't care about your religious beliefs, but it is simply not appropriate to nonstop spew your personal beliefs at paying clients! The part that really freaked me out was when she -- I'm not kidding -- started SPEAKING IN TONGUES in my ear, saying that tongues are the only language the devil can't understand. I wish I was joking but I really can't make this stuff up! I would have gotten up and left but I had a head full of hair foils. I felt completely trapped and so uncomfortable. She spent THREE HOURS highlighting my hair because she was talking the whole time, then rushed the cut because we had run over time. My bangs were so jagged and uneven that I had to go get them fixed the next day. I honestly can't believe that this stylist still has a job if this is how she interacts with her clients. If I could give 0 stars I would. Absolutely horrible experience and horrible haircut. read more

Best service. They all treat me like family. My hairstylist is the best always accommodating. Thanks all.

I absolutely love John Jay Salon. I have been a client for several years and have never left dissatisfied! The staff are all extremely friendly and professional! Thanks Angelle for always letting me leave feeling beautiful!!!! read more

I have been a client of Kecia Williams at the salon for 10+ years - she truly is one of the best! So much so that I return back to New Orleans to have her do my hair, even after moving away to another big city two years ago. She takes the time to listen to what I want and always executes it beautifully. She is invested in the long-term relationship and in keeping my hair healthy while giving me the results I want. Highly recommend! read more

I love John jay. I've been coming for 19 years to Rhonda , even when I've lived elsewhere. Love my cuts and highlights. The colors always look natural and I get deep conditioning treatments to keep it healthy. She keeps me stylish and up to date. I also started seeing the esthetician, Gloria for the past 3 years. She tints my lashes and brows. I'm blond so she makes them visible. I don't even have to wear mascara during the week. I get dermaplaning too. She removes the hair and top layer of dead skin cells. My dermatologist recommended that as often as possible for better cell turnover. Highly recommend this salon to everyone! read more

BEWARE! I took my 9 year old daughter to this salon to get a trim on her straight, bobbed hair cut. We live in the neighborhood and I thought it would be nice to find a salon nearby. I will NEVER go to this salon again. They charged me $45 for her haircut. Online, the price for a cut is $20+ so I assumed she would be on the low end as a child and straight bobbed hair. Well, the haircut was $22 but they added $16 for a style (she was blow dried - so do you have to leave with wet hair?), $2 for the shampoo (so should you come with wet hair?) and then $5 for "Items Used" (it appears they add a surcharge for the hourly workers who work there). I was astounded. We will never go back and you should ask for the total price before you get any service done there. read more

This place is the best. Everyone is friendly and the stylists are top notch. I always leave feeling beautiful. Aside from my regular haircuts, they also did my bridal party, everything went smoothly and everyone looked beautiful. I would definitely recommend their services. read more