Hands down the worst experience I've ever had with a medical professional. They did very shoddy work. They had to install a dental piece three times because they installed it wrong twice - the first time it was installed with gum clearly exposed, the second time they cracked it when installing it and didn't even notice. I noticed on my drive home and had to turn around and show them. The third one is much larger than the surrounding teeth, which is not how it should be. I am having to pay a new dentist to reduce the size. When I expressed frustration during what was probably my sixth visit (fittings, re-fittings, etc), the dentist belittled and mocked me and told me that having to reinstall three times was common. I've met with and spoken with two other dentists at this point and calibrated my experience with iSmile/Progressive Dental to make sure I hadn't misunderstood what happened there. These new dentists confirmed that it is not common for this multitude of issues, and that this third piece is, indeed, not sized standardly.
This wasn't just one bad visit or a simple clash of personalities. This was consistently poor work and very unprofessional behavior. When I went back in to settle something I was being wrongly billed for (on top of everything else), they told me that there had been a lot of issues and that several staff changes had been made as a result. Don't be fooled - the dentists are the same, and three of them did work on my teeth.
My visits with this practice were a traumatizing experience. They showed zero empathy, never apologized. Their work is poor, they are dismissive, and they are unprofessional. I wouldn't recommend them to my worst enemy. This is literally the first time I've ever written an online review of any business, but the experiences were so awful I feel compelled to warn any future potential clients. Going to the dentist is already not fun. Don't add to it by choosing iSmile/Progressive Dental. Go anywhere but here! read more