I wouldn't recommend Frank Kent Country to anyone I liked. In addition, I won't do any business…read morewith you in the future. All over a repair (vehicle defect) that I shouldn't have paid a nickle for. That $50 "good deal" will cost you a lot more in future revenue. Dusty is well aware of my displeasure and chose to pawn me off on GM Customer Service. GM then told me the dealer would contact me to address the issue which never happened. Who knows, maybe the dealership has changed more than its name since Carl White sold it. Too bad. Pat M

This service department was AMAZING! The ladies in customer service, Rhonda in particular was so…read morekind & very helpful. I was in Corsicana for a short time visiting family and they fixed my car so fast and communicated the status of my car & work they were doing. They were so nice, so fast, so easy to work with and if I am in that area again I will ALWAYS take my car there!

Jody schedule's worker made a big mistake on our 2023 Cross Sport by cutting the sensor to the…read morefoot hatch opener. Jody paid to have it fixed. I think his worker should have had to fix it. I still would have him do things for our cars. He is a very honest person who will make things right if there is something wrong.

fast and quality work, my sunroof shattered and these guys replaced it for a fraction of what the…read moredealership wanted to charge me. i have always taken my cars here for window tint and wind guards . i just bought a new truck and on this site to schedule an appointment to get the windows tinted on it.

My Experience with Brinson CDJR in Corsicana…read more I just want to share my experience with Brinson CDJR and how neglected and disrespected I've felt over the past month. I purchased my brand-new 2024 Jeep Wrangler 4xe Hybrid from Brinson about two years ago. Since then, I've experienced multiple issues with the hybrid system, along with several serious fire-related engine recalls. Unfortunately, whenever I brought these concerns to Brinson, I never felt like they were taken seriously. The recalls were performed, but I never felt like anyone actually investigated the other issues I was experiencing. About a month ago, I received another recall, this time involving the steering system. Around the same time, I noticed my transmission behaving strangely and feeling like it was slipping. I even had my husband drive the Jeep for a couple of days because I wanted to make sure I wasn't imagining it. He noticed the same thing -- something wasn't right. I called Brinson, explained everything, and specifically asked if they could keep the Jeep for a day or two to properly inspect and diagnose it. I also explained that I would need a loaner because I have no other vehicle. I was told there was a waiting list for loaners and that they would put me on it. So I waited. For an entire month, nobody called, updated me, or checked in. Last Friday, I finally called. I was told their loaners hadn't been returned, so they couldn't get me in. I completely understood that. All I asked was: "Can you let me know if you'll be able to get me in next week? If not, that's okay. I just need to know so I can take my vehicle somewhere else." I was told someone would call me back that day. Nobody called. I called again Saturday morning and spoke with a manager. I explained everything again and asked for the same simple answer. Instead, I was repeatedly told that customers weren't returning their loaners. I explained that I understood -- I just needed to know whether they could service my vehicle so I could make other arrangements if they couldn't. That's when the manager became confrontational and told me I had been playing "phone tag" with him. He pressured me to bring the Jeep in immediately so he could personally road-test it and determine whether it "even needs to be in the shop." He then told me to write his name down and come up there and talk to him. So I did. I brought my husband with me. We were upset, but our intention was simply to have the vehicle professionally inspected and diagnosed. I want to acknowledge that my husband did put his hand on the manager's shoulder and sarcastically called him "Mr. Phone Tag." We recognize that was inappropriate and take responsibility for it. However, what happened afterward was shocking. The manager threatened to call the police, told us he no longer wanted to deal with my vehicle, went inside the service area, and yelled: "No one take that car." He then left us standing outside. I immediately contacted the General Manager and explained what happened. Again, I was told someone would call the following day. Nobody called. When I called again the next day, I was essentially told: "Never come back here again." Keep in mind -- I purchased my vehicle from this dealership. I have never asked for special treatment. I simply wanted my concerns taken seriously and my vehicle properly diagnosed. If there is an issue with the hybrid system, transmission, or steering, I expect it to be investigated rather than simply completing a recall procedure and sending me home. I'm sharing this because I especially want young women and anyone who feels vulnerable dealing with dealerships to be aware of this experience. It is frustrating to feel like you need your husband or dad beside you just to have your concerns taken seriously. I chose to purchase locally because I believed supporting a local business would mean better, more personal service. Unfortunately, that has not been my experience. I know my vehicle. I know what I'm feeling when I drive it. When I tell a dealership something feels wrong, I expect them to investigate -- not make me feel like I'm the problem for asking. So yes... Great day to be a woman and have to deal with car problems. I'm not posting this to start a fight. I'm sharing what happened because customers deserve to know about my experience before deciding where to purchase or service their vehicle.

Watch and question their numbers. Typical shady dealership trickery changing the numbers hoping you…read morewon't notice, playing games like trying to pressure you into putting money down when you don't need to, continuing to negotiate after the deal, and even giving the old "I'm probably going to get fired for this" line to which I laughed out loud. My wife and I arrived knowing the exact vehicle we wanted to purchase. Spoke with a polite, knowledgeable, and relatable salesperson. Worked a deal on a $91k MSRP for just under $61k after trade and add ons. So we had plenty of equity to get the financing done. Salesperson said everything looked great and moved me to finance where things went off the rails. Typical finance guy that tries to act hard-nosed and "is what it is" so you'll think you don't have options and you won't negotiate. He reads me my approval and tells me the monthly payment. I of course told him no, that's over $200 a month more than it should be. He tells me my credit must have been good before but not now and that the interest rate would be much higher than before. I told him I knew rates are higher now but his rate was far higher than what it should be. We all know the dealership makes money of our interest rate so that's the usual tactic. Then he told me I needed to put some money down to get the rate lower. I told him that wasn't happening. He continued to pressure me to do so and I repeatedly told him no. I had an auto loan calculator open on my phone and started running numbers. I noticed even at the interest rate he stated, then numbers didn't make sense. I asked him what the total finance amount was and he gave me a number just over $64k. That was over $3k more than the deal the salesperson and I had agreed on. When I called him out on it he left the room and said he'd find out what happened. The correct amount was right there in front of him on the deal sheet. He was either doing something shady and hoping I wasn't going to question it, or the guy just doesn't know how to enter numbers into the computer. To me it was obvious some shady stuff was going on. He came back in and put in the correct numbers. He still came up way off from what the payment should be and again pressured me to put money down. He then began trying to negotiate the payment "I'd be good with". I stood my ground and told him I had a 4.5 hour drive home so I needed to hit the road. When I walked out I was met by the salesperson and his manager. I told them we couldn't make it happen. They then tag teamed up, pressuring me and telling me how they were already losing money on the deal and how much vehicle I was getting for my money. (Two days later I saw they posted my trade in for over $27k when they gave me $21k for it. I know the business and that doesn't bother me but to tell me they are losing money on the deal is just a huge lie.) Both were talking over each other I'm sure just trying to confuse and overwhelm me. They then started trying to negotiate a payment that would work for me. I caved a bit and went up $25 per month. The manager said he'd make it happen and head to the finance office saying "I'll probably lose my job for this" to which I laughed loudly and said "you're not going to lose your damn job". He returned and said they had it worked out. I went back into finance and finished up the deal. In the end I didn't feel great about it because I know they still got over on me a bit but it was a deal I could live with. So after that I just put on a smile and played nice to get delivery wrapped up and get headed home. The salesperson had said they would hand wash the vehicle and fill it up. When he brought it around it had been washed. Once I left, I looked down and saw less than a 1/4 tank of fuel. So I guess they saved themselves the cost of a tank of fuel too. My summary. Upon arrival I really thought I had found a smaller dealership that would be different than the big city high pressure places. I was wrong. They are just as shady in their practices. I would have stayed home and done business with my local dealership that I trust and normally deal with but the vehicle I purchased was a limited edition and my local dealership was not allocated one. Trust me, there are still dealerships like my local one that will be straight forward with you and never once pressure you or take you out of your comfort zone. Brinson is not one of those. Hope they made enough on the deal to justify losing repeat business. I won't be back.

My daughter and I got stuck in a bind with a broken wheel bearing, in Eustace. It was after hours,…read moregoogled mechanic near me and everything said closed. Scrolled down a couple more and I came across bright green letters that said 24 hour mechanic. Gave Pierson Automotive a call, he picked right up, got to me in 15min and fixed up within 30 min. What I loved the most... He Genuinely cared. After opening my invoice I was in shock.. He was very generous. I've been in customer service for years and this kind of customer service is hard to find. Prompt, honest, loyal and even gave me a courtesy follow up call. This guy is your go to.. hands down!

Very nice and hard working folks Price was awesome will be…read moreusing them when I'm in this area for sure

So took the truck to Ferris Truck Repair we were told that…read morethey are a 24-hour repair service location. However, that's not the case and we were billed for work that was. shotty. We took the truck paid the $ 4600 dollar bill and left. not even a month later truck broke down for the same exact thing. we broke down in San Antonio Tx. the Rude lady in the office who the owner has doing his dirty work answered and said that we should have the truck towed back to Ferris Tx and that they would look at it so basically i would have to pay a 4k tow bill to have them look at it. so, my truck is currently at another shop in San Antonio Tx and have a written statement from a couple different mechanics and once truck gets repaired, we will be getting our attorney on this and take legal action against the shop i do not recommend. this shop if you want professional shop take it elsewhere. I am sure they will try to reply with a bunch of BS but i guess that's what happens when you're like a used car salesmen.

Tre and Danny came out to help us, and we are so happy they did. Tre used a low profile jack and a…read moreportable air compressor to change our tire after the car fell off the jack when we were changing the tire. They are smart, kind, helpful and fast. I would recommend them to absolutely anyone! Thank you Tre and Danny! We know who to call if we need any help in the future!

I called A-Start Towing because my car broke down and I needed to get it to the mechanic. Danny was…read moreso kind and helpful every time I talked to him. He was reassuring and made it very easy!! I can't thank them enough for all of their help tonight!

Just want to say a special thank you for exceptional service provided by Mac Fowler of the parts…read moreand service department at Teague Chevy in Mabank! He was generous and very helpful. Recommend him and his department for any of your GM service needs.

They came over to the house and detailed my wife's and my car. They were very responsive and…read morerespectful. They took their time and did an amazing job. Super detailed with the little things. I will use them from now on and would recommend to anyone.